Emergency Vets in Mansfield

## Summary Park Hall Veterinary Clinic was established in 1978 by Margaret Wharmby (the website describes her as the practice principal). It’s set up for routine pet care (puppy vaccinations and boosters are specifically mentioned in reviews) as well as emergency on-call support, including bank holidays (reported by a dog owner who has used the service in urgent situations). Reviews also describe a calm, quiet clinic environment in a characterful converted building, alongside comments that the inside feels “professional” and “modern.” One recent review reports a serious negative experience at reception, alleging refused help (including a microchip scan) for a sick/injured stray cat—this conflicts with other reviews that describe reception as friendly and helpful. ## Services - **Emergency/on-call veterinary care** (owners mention calling out an emergency on-call vet, including on bank holidays). - **Vaccinations and preventive care** (a veterinary surgeon discussed vaccination options for a new puppy; “boosters” are mentioned). - **Species seen (from the website summary):** rabbits and cows. - **Veterinary Nurse Training facility** (listed in the structured clinic data). - **Microchip scanning** is referenced indirectly: one reviewer says they were refused even a microchip scan for a stray cat. ## People - **Margaret Wharmby (practice principal; named on the website):** a long-term client says “Margaret saved the life” of their first puppy when other vets said there was no hope. - **Lizzie (veterinary surgeon; from a review):** described as “fantastic” with a new puppy and “very informative” when explaining vaccinations and available options. - **Megan (veterinary nurse; from a review):** described as friendly and polite during an appointment. ## Reviews **Google rating: 4.7 stars from 1047 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Emergency help when needed:** owners mention using an emergency on-call vet service, including on bank holidays. - **Clear explanations during puppy visits:** one owner highlights an informative consultation covering vaccination choices. - **Clinic feel and environment:** described as calm/quiet, with a characterful converted-building setting and a clean interior. - **Reception experience is mixed:** several reviews describe reception as friendly/helpful, but one recent review alleges an “horrible attitude” and refusal to provide help or even a microchip scan for a stray cat.

## Summary McPhersons Veterinary Practice is described by one long-term client as “not a great big corporate type,” suggesting an independent feel rather than a large group. Based on the information available, the practice covers routine consults alongside more complex care: dental treatment is specifically mentioned with a good post-op outcome, and emergency care is referenced (including a New Year’s Eve visit). Reviews repeatedly mention vets taking time to listen to owners and give advice, including one account of a vet remembering a client and their previous dog at a later first consultation with a new pet. However, a small number of recent reviews raise serious concerns, including an alleged misdiagnosis and complaints about costs not being discussed before payment. ## Services - **Emergency veterinary care** is listed as available (reviews also mention an emergency visit on New Year’s Eve). - **Veterinary nurse training facility** is listed. - **Dental care**: one owner describes a cat with “serious dental problems,” with the issue explained, treatment advised, and a positive post-operative outcome (“eating well”). - **Consultations and treatment planning**: owners describe being told what the problem was and advised on treatment, and receiving “plenty of advice.” - **Medications**: one reviewer mentions being given three medications (in the context of a complaint about diagnosis/cost). - **End-of-life care** is referenced in reviews (pets being “put to sleep”/PTS). ## People - **Kirsty (vet)**: mentioned by name as being kind to a dog, taking time during visits, and “going the extra mile.” - One reviewer describes a vet remembering their grandson and his previous dog “very well” at a later visit with a new dog, which stood out as continuity of care and attention to the family’s history. - Multiple reviews describe staff giving advice and explaining problems/treatment options (for example, a cat’s dental issue being explained and a treatment plan advised). ## Reviews **Google rating: 4.7 stars from 984 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Communication and advice**: several owners say the team explains what’s wrong and advises on treatment, with “plenty of advice” mentioned. - **Dental treatment experience**: a cat owner reports clear explanation of dental problems and a positive post-op result (improved eating). - **Continuity/relationship over time**: comments include pets being cared for from puppyhood into old age, and a vet remembering a client’s previous pet at a later visit. - **Emergency/end-of-life experiences**: emergency care is mentioned (including New Year’s Eve), and there are accounts involving pets being PTS. - **Serious negatives alongside positives**: two recent 1-star reviews describe a very poor experience—one alleges a misdiagnosis and says pricing wasn’t discussed before payment, and another (from an owner of rats) says they did not receive the standard of care they needed.

## Summary Carrick Veterinary Group is a small-animal practice established in 1986, with a wide scope that includes routine care, surgery, and a long list of non-dog/cat species (from rabbits and ferrets to reptiles and birds). The website also highlights advanced/referral-type work such as orthopaedic surgery, soft tissue surgery, and laparoscopic (“keyhole”) surgery, plus cardiology. From the latest reviews available to us, owners repeatedly describe: - Clear, step-by-step explanations (including being given options, and—in one case—procedures and prices being talked through before proceeding). - Cat-focused handling and facilities (including a dedicated cat waiting area mentioned). - Practical communication during procedures (one owner notes they were called by midday to confirm their cat was in recovery rather than waiting all day). - Thoughtful end-of-life touches (a “candle” system at reception to signal a pet is being said goodbye to, and a review describing a compassionate euthanasia appointment). The practice is also described as an RCVS-accredited general practice and a Cat Friendly Clinic (Gold) on its website. ## Services Based on the website summary and the latest reviews, services mentioned include: - **Consultations** and routine health care (including **six-month health checks**) - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dentistry** - **Diagnostic tests & imaging** - **Surgery**, with specialist/referral services noted for: - **Orthopaedic surgery** - **Soft tissue surgery** - **Keyhole (laparoscopic) surgery** - **Cardiology** (listed as a specialty on the website) - **Nurse clinics** - **Blood pressure checks** - **Grooming & nail clipping** - **Anal sac expression** - **Pet travel documentation (GB)** (as stated on the site) - **Home visits** (listed on the site) **Species the practice says it treats** include dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, reptiles/tortoises, multiple bird types (including poultry and birds of prey), and aquarium fish. **Emergency care (as stated on the website):** - Emergencies are handled by contacting the practice during normal hours. - Out-of-hours care is provided via a dedicated emergency service (MiNightVet). ## People - **Zoe (vet)** is named in multiple reviews. Owners describe her as: - Explaining examinations and treatment plans clearly, including talking through different options; one owner specifically mentions procedures and prices being explained before treatment. - Handling anxious/timid cats gently (talking to the cat to reassure her during checks; helping a timid cat feel at ease). - Providing compassionate support during an end-of-life visit. Reviews also mention positive interactions with **reception, nurses, and vets** as a team—particularly around being given options rather than feeling pushed into a single path. ## Reviews **4.2 stars from 104 reviews.** The latest written reviews available to us are all 5-star and focus mainly on cats and end-of-life care. “Themes below are drawn from the latest written reviews available to us.” - Detailed explanations and shared decision-making: owners mention being given options and having each step explained. - Cat-specific considerations: a dedicated cat waiting area is mentioned, along with calm, reassuring handling during exams. - Communication during procedures: one owner reports being called by midday to confirm their cat was in recovery. - Help with insurance admin: one reviewer says the practice dealt directly with the insurer to obtain pre-approval, reducing back-and-forth. - End-of-life compassion and atmosphere: a candle-at-reception system is described to keep noise down when someone is saying goodbye, and another review describes a supportive euthanasia appointment.