McPhersons Veterinary Practice

McPhersons Veterinary Practice is described by one long-term client as “not a great big corporate type,” suggesting an independent feel rather than a large group. Based on the information available, the practice covers routine consults alongside more complex care: dental treatment is specifically mentioned with a good post-op outcome, and emergency care is referenced (including a New Year’s Eve visit). Reviews repeatedly mention vets taking time to listen to owners and give advice, including one account of a vet remembering a client and their previous dog at a later first consultation with a new pet. However, a small number of recent reviews raise serious concerns, including an alleged misdiagnosis and complaints about costs not being discussed before payment.

Services

• •Emergency veterinary care is listed as available (reviews also mention an emergency visit on New Year’s Eve).
• •Veterinary nurse training facility is listed.
• •Dental care: one owner describes a cat with “serious dental problems,” with the issue explained, treatment advised, and a positive post-operative outcome (“eating well”).
• •Consultations and treatment planning: owners describe being told what the problem was and advised on treatment, and receiving “plenty of advice.”
• •Medications: one reviewer mentions being given three medications (in the context of a complaint about diagnosis/cost).
• •End-of-life care is referenced in reviews (pets being “put to sleep”/PTS).

People

• •Kirsty (vet): mentioned by name as being kind to a dog, taking time during visits, and “going the extra mile.”
• •One reviewer describes a vet remembering their grandson and his previous dog “very well” at a later visit with a new dog, which stood out as continuity of care and attention to the family’s history.
• •Multiple reviews describe staff giving advice and explaining problems/treatment options (for example, a cat’s dental issue being explained and a treatment plan advised).

Reviews

Google rating: 4.7 stars from 984 reviews. “”

• •Communication and advice: several owners say the team explains what’s wrong and advises on treatment, with “plenty of advice” mentioned.
• •Dental treatment experience: a cat owner reports clear explanation of dental problems and a positive post-op result (improved eating).
• •Continuity/relationship over time: comments include pets being cared for from puppyhood into old age, and a vet remembering a client’s previous pet at a later visit.
• •Emergency/end-of-life experiences: emergency care is mentioned (including New Year’s Eve), and there are accounts involving pets being PTS.
• •Serious negatives alongside positives: two recent 1-star reviews describe a very poor experience—one alleges a misdiagnosis and says pricing wasn’t discussed before payment, and another (from an owner of rats) says they did not receive the standard of care they needed.