Hay Veterinary Group

Hay Veterinary Group in Hay-on-Wye is a corporate practice within IVC Evidensia that says it cares for all species of pet, covering routine care as well as more serious cases. Reviews describe both planned and urgent treatment, including out-of-hours appointments, inpatient stays with regular phone updates, and compassionate end-of-life support. Recent feedback remains largely positive about staff friendliness, speed of booking and communication, though a small number of reviewers raise concerns about cost and a less personal feel.

Services

•General and routine care: the practice advertises wellness checks and screening options, and its website says it treats all species of pet. Recent reviews also mention quick appointment booking and friendly consultations.
•Urgent and out-of-hours care: emergency cover is listed, and reviews describe owners being given out-of-hours appointments when pets became suddenly unwell.
•Inpatient and ongoing treatment: one owner describes a cat staying in for three days, with updates by phone and the option to speak to the vet directly.
•End-of-life support: reviews highlight compassionate handling of euthanasia and thoughtful follow-up after bereavement.
•Problem-focused treatment support: feedback includes help for a visiting dog with food-allergy flare-ups, with the practice coordinating with the owner’s usual vet over Isederm cream and providing Hibiscrub.
•Training role: the clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff are named in recent feedback. Reviews repeatedly praise the wider team, including reception staff, nurses and the head vet, for being friendly, caring and clear in their communication.

Reviews

Google reviews show 4.7 stars from 104 reviews.

•Recent feedback is mostly very positive, with several reviewers describing the team as friendly, helpful, compassionate and professional.
•Service and access are praised, including quick booking, minimal waiting for appointments and a welcoming reception experience.
•Longer reviews highlight strong communication during urgent and inpatient care, as well as thoughtful support during euthanasia and practical help for a visiting dog needing allergy treatment.
•A small number of negative reviews focus on high out-of-hours costs and a feeling that the practice has become less personal since corporate ownership.