Hay Veterinary Group

Hay Veterinary Group is a pet practice that (per its website) cares for “all species of pet” and offers routine wellness checks alongside support for more serious situations. Reviews describe both planned and urgent care: one owner used an out‑of‑hours service for a very ill cat who stayed in for three days, with phone updates and the option to speak to the vet; another describes compassionate support at end of life for a dog with mouth cancer, including a condolence card with wildflower seeds.

Ownership/structure isn’t clearly stated in the available sources. One reviewer says the practice was “taken over by a large company” and felt service and personal touch had declined since then, while other recent reviews remain very positive.

Services

• •Emergency / out-of-hours care (structured data indicates emergency services; a review describes calling out of hours and being given an appointment).
• •Inpatient care/hospitalisation (cat stayed in for 3 days, with ongoing updates).
• •End-of-life care (euthanasia described for a dog with oral cancer, with supportive follow-up).
• •Skin/allergy-related treatment support: coordinating with an owner’s usual vet to arrange a prescription (Isederm cream mentioned) and providing Hibiscrub.
• •Wellness/health checks (website promotions include free health checks and paid screening options).
• •Veterinary Nurse Training facility (listed in structured clinic data).

Pricing

• •Free health check (website promotion).
• •Wellness screening: £60 (website promotion).
• •Six-month healthy pet check: £24.99 (website promotion).
• •10% off “trusted pet travel with PetAir” for registered clients (website promotion; discount only, no base price stated).

Reviews

Google rating: 4.8 stars from 89 reviews.

• •Communication during inpatient/out-of-hours care: owners mention being kept informed by phone, receiving updates while a pet was hospitalised, and being able to speak to the vet with concerns.
• •Kindness around euthanasia and bereavement: one review highlights compassionate handling of a dog’s euthanasia and a thoughtful condolence card with wildflower seeds afterwards.
• •Practical help for visiting owners: an owner with a dog with food allergies describes the practice coordinating with their usual vet to arrange a prescription and providing antiseptic scrub to start treatment.
• •Service consistency is disputed: one 1‑star review reports poorer punctuality and a more “dismissive” tone since a reported corporate takeover, while other reviews (including more recent 5‑star ratings) describe the team as consistently helpful and professional.