Hay Veterinary Group

Hay Veterinary Group in Hay-on-Wye is a corporate practice within IVC Evidensia that, on its website, says it cares for all species of pet and offers routine wellness support as well as help in more serious situations. Reviews describe both planned and urgent care, including out-of-hours appointments, inpatient stays with regular phone updates, and compassionate end-of-life support. Recent feedback is mostly positive about staff kindness and communication, though a small number of reviews raise concerns about pricing and a less personal feel.

Services

• •General and routine care: the practice advertises wellness checks and screening options, and its website says it treats all species of pet.
• •Urgent and out-of-hours care: emergency cover is listed, and reviews describe owners being given out-of-hours appointments when pets became suddenly unwell.
• •Inpatient and ongoing treatment: one owner describes a cat staying in for three days, with updates by phone and the option to speak to the vet directly.
• •End-of-life support: reviews highlight compassionate handling of euthanasia and thoughtful follow-up after bereavement.
• •Problem-focused treatment support: recent feedback includes help for a visiting dog with food-allergy flare-ups, with the practice coordinating with the owner’s usual vet over Isederm cream and providing Hibiscrub.
• •Training role: the clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff are named in the recent feedback. Reviews do, however, repeatedly praise the wider team — including reception staff, nurses and the head vet — for being friendly, caring and good at keeping owners informed.

Reviews

Google reviews show 4.7 stars from 90 reviews.

• •Several recent 5-star reviews praise the whole team for being friendly, caring and professional, with one owner saying the service has been consistently excellent over several years.
• •Communication stands out in positive feedback, especially during urgent and inpatient care, with owners mentioning regular updates and being able to speak to the vet when worried.
• •Other positive examples include practical help for a visiting dog with allergy treatment and compassionate support during euthanasia, including a condolence card with wildflower seeds.
• •Negative comments focus on cost and service style: one recent review strongly criticises a reported £500 out-of-hours check-up fee, and another says the practice has felt less personal and less punctual since corporate takeover.