Milan Veterinary Practice

Milan Veterinary Practice is a multi-branch practice (the website mentions three branches) with owners describing both routine and urgent care, including late-night call-outs. Reviews include specific examples of vets talking owners through whether an emergency visit is actually needed (to help avoid unnecessary cost), carrying out emergency treatment, and following up a few hours later to check progress. End-of-life care is a recurring theme too, with multiple owners describing unhurried euthanasia appointments where procedures were explained clearly and handled with compassion. A minority of recent reviews raise concerns about high prices and poor communication, which conflicts with other reviews that highlight clear explanations and honest discussions.

Services

• •Emergency care / call-outs: Owners mention a 4am Saturday call-out, phone triage before attending, and emergency attendance for a pet in severe pain.
• •Follow-up after urgent treatment: One reviewer reports the vet checked in a few hours later to make sure the pet had settled.
• •Euthanasia and end-of-life support: Several reviews describe euthanasia appointments where vets did not rush, explained what would happen, and supported owners through the process.
• •Species mentioned: Reviews reference dogs and equine care (“From equine to canine”).
• •Veterinary nurse training: Listed in the clinic data as a Veterinary Nurse Training facility.

People

• •Louisa (vet): Mentioned in an emergency case where she “did her very best” and showed determination in trying to help a dog before the situation deteriorated.
• •Peter: Named in a review describing euthanasia; the owner highlights “kindness personified,” plus attentiveness, honesty, empathy, and patience during a difficult visit.
• •Geri (vet; spelling uncertain in review): Praised during a euthanasia appointment for not rushing, explaining everything, and treating the dog with compassion.
• •Reception staff: Specifically thanked in an end-of-life review for being supportive during the visit.

Reviews

Google rating: 4.6 stars from 182 reviews. “”

• •Emergency handling and communication: Owners describe vets discussing symptoms on the phone to decide whether a visit is necessary, then providing emergency treatment and explaining diagnosis/prognosis.
• •Follow-through: At least one review mentions a proactive check-in a few hours after treatment.
• •End-of-life care: Multiple reviews focus on euthanasia support—being unhurried, having procedures explained, and compassionate handling of both pet and owner.
• •Cost and communication concerns: A small number of reviews describe the practice as pricey and one recent review alleges poor communication; this contrasts with other accounts praising clear, honest discussions.