Milan Veterinary Practice

Services

• •Routine and urgent veterinary care: The practice is described as handling everyday appointments as well as urgent cases across its branches. Recent reviews mention annual vaccinations and check-ups, emergency appointments, and visits where pets were seen promptly.
• •Emergency phone triage and treatment: Reviewers describe vets talking through symptoms over the phone to decide whether a visit was necessary, then providing treatment, discussing diagnosis and prognosis, and answering follow-up questions. One review specifically mentions a 4am Saturday call-out.
• •Follow-up after urgent care: One owner reports that the vet checked in a few hours later after emergency treatment to make sure their pet had settled.
• •Euthanasia and end-of-life support: This remains a clear theme in feedback, with owners describing unhurried appointments, clear explanations, and compassionate handling of both pets and owners.
• •Consultations and patient handling: Recent reviews praise thorough consultations, reassuring pets during procedures, and vets reviewing a pet’s history before the appointment.
• •Species mentioned: Reviews refer to care for dogs and equine patients.
• •Training: The practice is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Louisa (vet): Praised for doing her best in an emergency case and for her determination to help before the pet’s condition worsened.
• •Peter: Mentioned warmly during an end-of-life visit, with comments highlighting kindness, honesty, empathy, and patience.
• •Geri (vet; spelling uncertain in the review): Thanked for a compassionate euthanasia appointment, with clear explanations and an unhurried approach.
• •Reception staff: Recent feedback includes praise for pleasant, supportive reception staff and for helping anxious pets get seen quickly.

Reviews

Milan Veterinary Practice has a 4.6-star Google rating from 200 reviews.

• •Recent feedback is mostly positive: Reviewers often describe the team as caring, professional, thorough, and reassuring, with pets handled gently during appointments and procedures.
• •Emergency and urgent care remain a strong theme: Owners highlight thoughtful phone triage, realistic but supportive discussions, treatment when needed, and follow-up after urgent visits.
• •Compassionate support during difficult visits stands out: Several reviews focus on euthanasia and other emotional appointments, praising the team for kindness, patience, and not rushing owners.
• •A small number of complaints focus on pricing and communication: Some reviewers describe the practice as expensive, and isolated negative feedback mentions poor communication and one booking error where an appointment was not found on arrival.