Pet Doctors Veterinary Hospital Newport

- Recent positive reviews frequently mention fast urgent care, including late-night attendance and prompt help in stressful emergencies. - Several owners describe thorough examinations and diagnostics, including blood testing and clear explanations of what was happening. - Compassion and kindness are recurring themes, with praise for both reception and clinical staff during bereavement, euthanasia and other upsetting situations.

Pet Doctors Veterinary Hospital Newport is a CVS practice in Newport, Isle of Wight, offering veterinary care for common pets as well as a wide range of exotics and birds. Website information points to broad diagnostic and surgical facilities on site, with emergency advice during normal hours and out-of-hours urgent care via Isle of Wight Emergency Vet. Recent reviews highlight fast help in emergencies, thorough examinations and compassionate support at difficult times, alongside a smaller number of serious complaints about communication, pricing and clinical outcomes.

Services

•Routine and preventive care: consultations, routine health checks including six-month health checks, vaccinations, parasite control, microchipping, neutering, nurse clinics and blood pressure checks.
•Diagnostics and treatment: in-house laboratory testing, blood tests, imaging including X-ray, ultrasound and CT, surgery including soft tissue surgery, dentistry and dermatology. Recent reviewers describe detailed examinations, blood testing that picked up an additional issue, and emergency assessment after a dog swallowed bait with a fishing hook.
•Urgent and supportive care: website information says the practice offers emergency advice in normal opening hours, with out-of-hours urgent care through Isle of Wight Emergency Vet. Reviews also mention very fast emergency appointments, late-night attendance, overnight observation and regular updates.
•Additional services: grooming and nail clipping, anal sac expression, pet travel documentation and home visits. Reviews also point to sensitive euthanasia and bereavement support.
•Species treated: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, reptiles, tortoises, small and large cage birds, backyard poultry, wild birds and birds of prey.
•Facilities and training: the clinic is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one recent reviewer described the clinic as overpriced, while another complaint centred on a disputed £4,800 treatment bill.

People

Named team members mentioned by owners include Eleonora (vet), Sophie (reception), and Allesandra, Joel, Alice, Nic, Lucie, William, Weronika and Jess. Across reviews, staff are most often praised for empathy, clear explanations, calm handling of emergencies and supportive care around euthanasia and loss.

Reviews

Google reviews show 4.3/5 from 283 reviews.

•Recent positive reviews frequently mention fast urgent care, including late-night attendance and prompt help in stressful emergencies.
•Several owners describe thorough examinations and diagnostics, including blood testing and clear explanations of what was happening.
•Compassion and kindness are recurring themes, with praise for both reception and clinical staff during bereavement, euthanasia and other upsetting situations.
•Negative feedback centres on communication, follow-up and cost, including serious allegations around disputed clinical decisions, inconsistent updates in a wildlife case and concern over a high treatment bill.

Reviews for Pet Doctors Veterinary Hospital Newport

Note: Showing the 10 most recent Google reviews out of 283 we track in total. Recent reviews may not be representative of overall sentiment.

KERRY NEWBY

1 month ago

The care attention and love they gave to our little yorkie Teddy was exceptional, Even though the end result was not what we wanted, I want to thank you all for everything you did for him and for us as a family during that difficult time, Especially Allesandra thank you so much.

Lucy Mumford

2 months ago

Sophie who was on reception was just incredible🙌🏻I was very tearful when I called up, and the level of empathy and compassion not only on the phone, but also in person was so refreshing! She was an absolute star. Thank you for being so understanding! Also the vets we had seen on both Ernie and Jerry’s recent visits were so lovely, I didn’t manage to grab their names but thank you as well for helping and being so kind, too.

Lauren Addison

Couldn’t rate this place highly enough. Called at midnight and seen instantly!! Joel and Alice were brilliant and next time my Spaniel does something he should not I’ll be back in a heat beat. Thank you so much.

Robert Kerr Wilson

We had such a wonderful experience under very stressful circumstances. We had to rush in earlier than planned after our Labrador swallowed bait with a fishing hook in it at the beach. As you can imagine, we were completely panicked. From the moment we called, we were met with kindness and reassurance. Every single staff member we encountered was amazing, compassionate, supportive, and calm at every step. They explained everything clearly, kept us informed throughout, and truly helped put our minds at ease. What started as a very upsetting situation was handled with such professionalism and care. We’re incredibly grateful for the support we received and couldn’t recommend them more highly. Thank you for taking such good care of our boy!

Rob Haynes

Terrible service and over priced. Recommend going to a different vets.

Malcolm Diamond MBE

5 months ago

Whilst on holiday, my cockapoo Daisy injured her leg, but a thorough examination by vet Eleonora led to the need for a blood test, which in turn raised an unrelated issue to her leg. Daisy is 7 years old and this is the most extensive vet examination she has ever had. This vet practice is open 24/7 and is very professional and sophisticated. Thoroughly recommended

Sharron Whiteford

7 months ago

We lost our beautiful boy Henri on the ferry over to start our holiday and thanks to these amazing people they made the massive pain slightly easier, we can never thank you enough x ❤

Katie Robinson

I would give them 0 stars if I could. Extremely disappointing experience with this practice, where the vets poor decisions meant my darling Jangles died in my arms within 30 minutes of me collecting him to take him home. He was home for 15 minutes before we were driving back and he died in an incredibly traumatic way on the way back to the vets. Every decision this vet made and informed us of the entire way has been since lied about, protecting themselves. A £4,800 bill for a now dead cat. No aftercare (which we were told was included in that bill) was removed, despite the fact he did not receive after care. Absolutely disgusting practice, all they care about is money and do not care for your animals. Move to one of the other practices on the island that actually care. My heart is in pieces from the loss of my boy, and I will never emotionally recover from this. Save yourself and your pets and boycott this place. Some pictures of my beautiful boy for attention, and he deserved better than the horrendous treatment he received here.

Chloe G

⭐ 0 Stars I had a deeply disappointing experience with Newport Pet Doctors. I took in an injured baby pigeon and was initially told the injury wasn’t serious and that he just needed antibiotics. The next day, I was told he had survived and gone to a sanctuary, but no one could tell me which one. Despite phoning multiple times over several weeks and being promised updates, I was repeatedly fobbed off, given inconsistent information, and never received the promised call-backs. Eventually, I was told that because he was “not my pet,” they didn’t have to update me. Yet I had offered to pay for his care, which was declined. At one point I was told he had gone to Skippers, only for that to be changed again to say he had passed away. The lack of transparency, accountability, and honesty has left me with no confidence in their handling of this case. The receptionist was also dismissive and rude, which only added to the stress of the situation. After sharing my experience, I discovered that many others have had similar issues here. All animals — whether pets or wildlife — deserve care, respect, and honest communication. Sadly, that was not my experience at this practice. I shall be avoiding this practice at all costs.