Pet Doctors Veterinary Hospital Newport

This is the WORST vets I have ever been to. I brung my guinea pig here, as she was in labour and visibly struggling to deliver the babies. I took her to the out of hours vets, to which they already charged through the earth as it was out of hours. I then was told my poor baby would need a c section as she just was not delivering the babies naturally, and was in a fair bit of discomfort. They wanted £2000 for this, asking for £1000 up front, before they even considered helping her. I could not afford this amount whatsoever, so the only option was to have her put to sleep unfortunately? Which I sadly had to go ahead with. Prior to me arriving at the vets, I explained I would need help with the payment (ie a payment plan etc) to which, they said this is something they could do/offer. I was then asked for the full amount upon exit, which I explained I could not afford, and this was explained on the phone. The lady then said “can you do even £20” to which I said I could, but would have to ask my mum, which my mum had none of her belongings as we was in a rush to get to the vets, and I myself had no way of paying either. They accepted this and handed me a card with their payment details on it saying, I quote “If there is any delay in payment, we will contact you tomorrow” no “sorry for your loss” just cold heartedness. I’m now being chased for a nearly £300 bill and being told “we don’t offer payment plans” well that sure changed quickly from being able to offer me a payment plan to now not. I even received a “with sympathy card” I assumed to try and urge me to pay this money, because I then received a very COLD email. These people are after one thing, and that’s your MONEY. Avoid at all costs.

Let my dog die and the vet constantly ignoring me as I tried to explain the seizures of my dog and he was so hyper fixated on her teeth that he ignored us and went on a bout dental care then paid £300 for dental care and she didn’t even make it to the vet appointment died 4 days before and we didn’t even get all the money back absolutely disgusting do not sign up to this vet would give 0 stars if I could

Can book online Can call direct , given options about which site . Staff friendly and helpful

Found an injured magpie they took it in after hour's staff were lovely,

I swear they only employ the rudest staff, they must literally vet them in the interviews to make sure they are rude enough to work there... I don't think I've ever had one nice experience with them. Whether it's vets being openly rude and making remarks in front of the customers, or just the reception staff being plain rude and condesending. I've decided I'm gonna go else where... I hear so many nice things about other vets on the island so I'm not sure why I'm continuing to make myself feel like crap every time I go in there... (I only wanted flee treatment, that's how bad it is just talking to their reception staff).

The care attention and love they gave to our little yorkie Teddy was exceptional, Even though the end result was not what we wanted, I want to thank you all for everything you did for him and for us as a family during that difficult time, Especially Allesandra thank you so much.

Sophie who was on reception was just incredible🙌🏻I was very tearful when I called up, and the level of empathy and compassion not only on the phone, but also in person was so refreshing! She was an absolute star. Thank you for being so understanding! Also the vets we had seen on both Ernie and Jerry’s recent visits were so lovely, I didn’t manage to grab their names but thank you as well for helping and being so kind, too.

Couldn’t rate this place highly enough. Called at midnight and seen instantly!! Joel and Alice were brilliant and next time my Spaniel does something he should not I’ll be back in a heat beat. Thank you so much.

We had such a wonderful experience under very stressful circumstances. We had to rush in earlier than planned after our Labrador swallowed bait with a fishing hook in it at the beach. As you can imagine, we were completely panicked. From the moment we called, we were met with kindness and reassurance. Every single staff member we encountered was amazing, compassionate, supportive, and calm at every step. They explained everything clearly, kept us informed throughout, and truly helped put our minds at ease. What started as a very upsetting situation was handled with such professionalism and care. We’re incredibly grateful for the support we received and couldn’t recommend them more highly. Thank you for taking such good care of our boy!

Terrible service and over priced. Recommend going to a different vets.