MR Vet Ltd (Veterinary-Parasitology)
#2 Vet in Lutterworth, Leicestershire
MR Vet Ltd (Veterinary-Parasitology) – Vets in Lutterworth
Clinic Overview
MR Vet Ltd (ParasiteVet/Veterinary Parasitology) focuses on veterinary parasitology testing rather than routine in-clinic treatment, with owners describing a postal sample kit process and written lab reports returned digitally. Reviews repeatedly mention quick turnaround (examples given include samples posted one day and results the next, or within 2–4 days) and clear, easy-to-follow instructions. Several reviews also describe practical customer-service steps such as sending a replacement kit free of charge/next-day when a kit was delayed or misplaced, and providing results via OneDrive with “next actions” advice. A small number of recent reviews report the opposite experience—waiting multiple weeks for reports with poor communication—so reliability appears to vary based on the latest written feedback.
Services
- •Veterinary parasitology testing (as stated on the clinic website summary).
- •Postal sample collection kits for pet parasite testing (described in reviews), including
- •“Dog and Cat Diamond Test (qPCR)” (named by a reviewer).
- •Testing used for reptiles as well as dogs and cats (reviewers mention bearded dragons, and the website summary lists reptiles/dogs/cats).
- •Digital delivery of results (reviews mention reports supplied via OneDrive).
- •Support by email for advice/questions (multiple reviewers describe emailing for advice and receiving replies).
- •Replacement sample kits sent when delivery issues occur (reported by reviewers, including next-day replacement and free replacement after a delay).
People
- •Amy J: Mentioned in a review for arranging a replacement kit the day after it was reported misplaced; described as professional and polite.
Reviews
4.9 stars from 416 reviews. The latest written reviews include many examples of very fast lab turnaround and clear reporting, alongside a couple of recent accounts describing long delays and poor communication. “”
- •Rapid turnaround is a common positive: examples include results returned the day after receipt, within 2 days, and within 4 days of dispatch (including just before Christmas).
- •Process details that owners highlight: easy-to-follow instructions, prepaid return labels, and results provided digitally (OneDrive mentioned).
- •Customer service is often described as responsive (quick email replies) and practical (sending replacement kits quickly, sometimes free/next-day).
- •Some owners use the service repeatedly for reptiles (bearded dragons) and mention specific parasite findings such as coccidia.
- •Conflicting recent feedback: two reviewers report waiting weeks for reports with ignored calls/emails and “lack of urgency,” while others in the same time window describe fast reporting and good communication.
Animals Treated at MR Vet Ltd (Veterinary-Parasitology)
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – MR Vet Ltd (Veterinary-Parasitology)
Opening Hours
Hours
Reviews for MR Vet Ltd (Veterinary-Parasitology)
Note: Showing the 5 most recent Google reviews out of 416 we track in total. Recent reviews may not be representative of overall sentiment.
R Berridge
a week ago
Very straight forward process and service was excellent.Our vet advised of this service and said that they would be more cost effective to send a sample to these guys than ask our vet.I sent the sample on the Monday and we had a full test report back by the Wednesday.Cant really ask for better.Will definatly use the service again in the future.Thankyou.
N A
a week ago
Absolutely appalling service. We have been left waiting far too long for a report while our pet is unwell, with constant excuses and a complete lack of urgency. Communication was poor from start to finish, and the replies we received were cold, dismissive and focused on trivialities rather than actually helping. There was no compassion, no accountability and no sense that anyone cared about the welfare of our pet. When you are dealing with sick animals, this level of indifference is unacceptable. I would strongly advise other pet owners to avoid this company. If i could give this company no stars I would.
Louisa Sarah Frost (Louie)
a week ago
A faultless service! I received the sample collection kit the day after ordering the Dog and Cat Diamond Test (qPCR), and it included a prepaid return label. When it was misplaced, Amy J provided a replacement the day after it was reported. She was both professional and polite. The results were available via OneDrive (download optional) four days after dispatch, and they are clear and well presented, including advise for my next actions. Thank you ParasiteVet/Veterinary Parasitology, from me and my cat, Serena!
Jordan Dargue
a week ago
Absolutely disgusted with the level of service here, please avoid if your pet is unwell, been waiting over 4 weeks since we first ordered our test. Phone calls ignore, emails ignored. My mind is absolutely boggled by the good reviews of this place. Unprofessional, they have broken all their T&C’s and stated turn around times
Steve Jones
2 weeks ago
Sample posted 22nd Dec, received 23rd, results on 24th Dec; amazingly rapid service even just before Christmas, great job!
Jane Appleton
3 months ago
I have used the service here for the first time. The instructions were easy to follow. I needed to email for some specific advice and received replies very quickly. The results came through very fast. The price was good in comparison to the other service I have been using. I will now be a regular customer of ParasiteVet.
Fudge
4 months ago
I used this service for my dog as reassurance that he was not harbouring any nasties. I found ParasiteVet to be reliable in their communication, and in providing easy to understand results for my dog, albeit all negative results on this occasion. I would use this ParasiteVet again as they offer a wide range of tests and are competitively priced.
Carrie-Anne Gunns
4 months ago
I regularly use their services for testing my bearded dragon, they offer a good and quick service (their lab is accepted by my vet so no need for repeated testing)
Malcolm Crabbe
6 months ago
Very quick to respond to emails - Original kit was delayed by Easter Holidays so a second kit was sent free of charge for next day delivery. I had considered having tests done by a competitor which were slightly cheaper and included postage costs. However after the initial reply to a question I had the communications stopped and so I opted to go to Parasitevet. The level of customer service is very high, and would recommend them. I received my report at 6pm on a Sunday !!
Sasha W
a year ago
Wouldn't go anywhere else. Have tested 2 Bearded Dragons with you, my most recent having coccidia so I was a frequent customer to say the least! Postage is rapid and speed for processing is very quick. Highly recommend. The frequent offers you have also makes all the difference so thank you. (Photo of Nuno who sends his thanks!)
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