Sherwood Veterinary Services Ltd.
#1 Vet in Ashford Common, Middlesex
Sherwood Veterinary Services Ltd. – Vets in Ashford Common
Clinic Overview
Sherwood Veterinary Services Ltd. is an independent veterinary practice that’s RCVS accredited and ISFM Cat Friendly, and is also listed as a veterinary nurse training facility. The website highlights general veterinary treatment, preventative healthcare, nurse clinics, and pet travel services.
In the latest reviews available to us, many owners describe long-term use over 15–38+ years and say vets take time to explain findings and examine pets in detail, with some also noting it doesn’t feel like they’re trying to overcharge. However, a smaller number of recent reviews describe serious concerns, including high-cost repeat treatment for a cat’s abscess, a complaint about a nasal flush that “made her worse”, and reports of poor communication/relationship breakdowns (including being told the practice would no longer treat a dog by email).
Services
Based on the website summary and what’s described in reviews, Sherwood Veterinary Services Ltd. provides or discusses
- •Veterinary treatment (general consultations and treatment for illness/injury are referenced in multiple reviews).
- •Preventative healthcare (mentioned on the website; one reviewer specifically complains about no vaccination/check-up reminders).
- •Nurse clinics (listed on the website).
- •Pet travel services (listed on the website).
- •Cat care (the practice is ISFM Cat Friendly; multiple reviews discuss cats being examined/treated).
- •Procedures/treatments mentioned in reviews
- •Abscess/infection management in a cat, including draining and cleaning (one reviewer reports recurrence and a repeat quote for drainage).
- •Dental issues being discussed (one reviewer says they had to point out tartar/gum irritation; “scale and polish” was mentioned).
- •Nasal flush for a cat (reported by one reviewer).
- •BOAS surgery is mentioned in the context of insurance notes (the review does not clearly state the surgery was done there).
Pricing
Pricing is only available from individual review reports (not a clinic price list)
- •£400 reported for draining pus and cleaning an infection in a cat (one review).
- •£100 reported for a follow-up check-up after that treatment (same review).
- •A further £400 was reportedly quoted for another drainage (same review).
- •£350 reported for a nasal flush for a cat (one review).
People
Named individuals are not consistently identified in the available sources, but reviews do mention
- •“Lydia” (role not stated): one reviewer says the practice was “great until Lydia left,” linking their later negative experience to staff change (no further detail given).
- •An unnamed manager is referenced in one complaint about being emailed that the practice would no longer treat a dog, and about subsequent communication issues (client account).
Reviews
4.8 stars from 285 reviews. “”
- •Continuity and long-term trust: several owners mention being with the practice for 15 years, 20+ years, or decades, and describe consistent care across multiple pets.
- •Explanations and thoroughness (praised by some): one reviewer says the vet took time to explain and examined their cat with attention to detail.
- •Cost/value is disputed: some reviews say it doesn’t feel like they overcharge or focus on “bottom line,” while others report high fees (e.g., £400 abscess drainage, £350 nasal flush) and feel outcomes didn’t justify the cost.
- •Serious negative experiences (minority but detailed): complaints include a cat’s abscess returning after treatment, a cat worsening after a nasal flush, lack of sympathy/aftercare in one case, and a report of the clinic ending care for a dog without a clear plan.
- •Policy/communication conflicts: one review alleges problems around insurance wording, being accused of requesting fraud when seeking correction, and feeling appointments were rushed; another describes an interaction with a nurse regarding a found kitten and mother cat that they felt was unsympathetic.
Special Services
Animals Treated at Sherwood Veterinary Services Ltd.
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Sherwood Veterinary Services Ltd.
Opening Hours
Hours
Reviews for Sherwood Veterinary Services Ltd.
Note: Showing the 5 most recent Google reviews out of 285 we track in total. Recent reviews may not be representative of overall sentiment.
Pip H
in the last week
Such a wonderful, caring and professional team at Sherwood vets. I've used this vet (both their Hampton and Ashford branches) for over 20 years with various pets and I trust them completely with the advice and treatments they offer.
John Parker
2 weeks ago
The lovely team at Sherwood's looked after our cocker spaniel for 15 years from puppyhood to the end. They were fantastic over all that time, delivering superb care, always focussed on our pet and not their bottom line! I can highly recommend them.
Daniel Tsygikalo
2 months ago
Took our cat here as we was injured in a fight, vets charged us £400 for them to drain the puss and clean the infection, after they cleared him about a week later the puss started growing again. They charged us £100 for another checkup and quoted us another £400 for another drainage because they couldn't do properly in the first place.... I popped it and cleaned it myself, saved £400. Useless veterinarians.
John Scott
2 months ago
Always kind and reliably.
Claire
2 months ago
Fantastic vet! Been with them with 3 dogs and 4 cats over 38 years. Wouldn't go anywhere else. Highly recommend them.
Ella
2 months ago
AWFUL practice. Horrible nurse who refused to help us and a 6 week old kitten and mum who we found. We begged them to keep them to help find a new home but instead said ‘if you leave them here right now, we will re-release them outside the practice’. Baring in mind we told her that there was 2 kittens and one had died already. Showed no remorse, no sympathy. They clearly only care about making the practice money instead of helping animals. Avoid at all costs.
Sophie Powell
3 months ago
I’ve dealt with a lot of vets and vet practices with my personal pets and through my work and this is by far my favourite clinic of them all! I’ve had to visit them 3 times with my poorly pooch in the past month and they couldn’t be more helpful and personable. I won’t be taking my pets anywhere else ❤️
Ian T
3 months ago
Pleased with my experiences at Sherwood. The vets have been friendly and actually took time to explain and examine my cat with attention to detail. The receptionists were also welcoming. Quite clean and doesn’t feel like they’re trying to overcharge.
Leon Donnelly
3 months ago
Absolutely appalled by the conduct of Sherwood Vets in Ashford. I was randomly emailed by the manager saying they would no longer treat my dog—no explanation, no notice, and no plan for ongoing care. As someone who is autistic, this caused serious distress. I tried to call them and was ignored; they answered my auntie’s phone but muted the call as soon as they heard my voice, while my own phone kept ringing. Completely unacceptable. In a recent check-up, I had to point out to the vet that my dog had tartar buildup, gum irritation, and likely infection—he hadn’t even noticed. They brushed it off as a simple scale and polish. This shows how rushed and inattentive their service is. They have also interfered with my Petplan insurance multiple times. When my dog needed BOAS surgery, they prematurely labelled him a “likely BOAS candidate” before it was even relevant—setting up my claim to fail. I had to go through a long appeals process with Petplan because of this and get them to backtrack in writing. To make matters worse, when I asked for clarification on a note that was affecting my policy, they responded: “We cannot contact your insurance company to state what you have asked us – you are asking us to state information which is not according to our findings, and this would be fraudulent and obviously cannot be done.” This is outrageous. I never asked them to falsify anything—only to correct what they had previously mishandled. Accusing a client of fraud for asking for accuracy is defamatory and highly unprofessional. They also don’t send vaccination or check-up reminders and their appointments feel rushed every time. This practice shows a total lack of care and integrity, and I would not trust them with my dog’s health ever again. I am reporting them to the RCVS and other relevant bodies.
Jane Louise Smith
5 months ago
With them since 2022. They were great until lydia left. My sick cat Lilly had a nasal flush for £350 which made her worse. They left her suffering . Told me to stop her meds which I questioned and when I had to have her put to sleep elsewhere they didn’t even send their condolences. Disgraceful . Shown their true colours now
