Specialist Vets in Ashford Common

## Summary Sherwood Veterinary Services Ltd. is an **independent** veterinary practice that’s **RCVS accredited** and **ISFM Cat Friendly**, and is also listed as a **veterinary nurse training facility**. The website highlights general veterinary treatment, preventative healthcare, nurse clinics, and pet travel services. In the latest reviews available to us, many owners describe **long-term use over 15–38+ years** and say vets **take time to explain findings and examine pets in detail**, with some also noting it **doesn’t feel like they’re trying to overcharge**. However, a smaller number of recent reviews describe serious concerns, including **high-cost repeat treatment for a cat’s abscess**, a complaint about a **nasal flush that “made her worse”**, and reports of **poor communication/relationship breakdowns** (including being told the practice would no longer treat a dog by email). ## Services Based on the website summary and what’s described in reviews, Sherwood Veterinary Services Ltd. provides or discusses: - **Veterinary treatment** (general consultations and treatment for illness/injury are referenced in multiple reviews). - **Preventative healthcare** (mentioned on the website; one reviewer specifically complains about **no vaccination/check-up reminders**). - **Nurse clinics** (listed on the website). - **Pet travel** services (listed on the website). - **Cat care** (the practice is **ISFM Cat Friendly**; multiple reviews discuss cats being examined/treated). - Procedures/treatments mentioned in reviews: - **Abscess/infection management** in a cat, including **draining and cleaning** (one reviewer reports recurrence and a repeat quote for drainage). - **Dental issues** being discussed (one reviewer says they had to point out tartar/gum irritation; “scale and polish” was mentioned). - **Nasal flush** for a cat (reported by one reviewer). - **BOAS surgery** is mentioned in the context of insurance notes (the review does not clearly state the surgery was done there). ## Pricing Pricing is only available from individual review reports (not a clinic price list): - **£400** reported for **draining pus and cleaning an infection** in a cat (one review). - **£100** reported for a **follow-up check-up** after that treatment (same review). - A further **£400** was reportedly quoted for **another drainage** (same review). - **£350** reported for a **nasal flush** for a cat (one review). ## People Named individuals are not consistently identified in the available sources, but reviews do mention: - **“Lydia”** (role not stated): one reviewer says the practice was “great until Lydia left,” linking their later negative experience to staff change (no further detail given). - An unnamed **manager** is referenced in one complaint about being emailed that the practice would no longer treat a dog, and about subsequent communication issues (client account). ## Reviews **4.8 stars from 285 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Continuity and long-term trust:** several owners mention being with the practice for **15 years**, **20+ years**, or **decades**, and describe consistent care across multiple pets. - **Explanations and thoroughness (praised by some):** one reviewer says the vet **took time to explain** and examined their cat with **attention to detail**. - **Cost/value is disputed:** some reviews say it doesn’t feel like they overcharge or focus on “bottom line,” while others report **high fees** (e.g., £400 abscess drainage, £350 nasal flush) and feel outcomes didn’t justify the cost. - **Serious negative experiences (minority but detailed):** complaints include a cat’s abscess returning after treatment, a cat worsening after a nasal flush, lack of sympathy/aftercare in one case, and a report of the clinic ending care for a dog without a clear plan. - **Policy/communication conflicts:** one review alleges problems around **insurance wording**, being accused of requesting fraud when seeking correction, and feeling appointments were **rushed**; another describes an interaction with a nurse regarding a found kitten and mother cat that they felt was unsympathetic.