Willett House Veterinary Surgeons

Willett House Veterinary Surgeons is a multi-site veterinary practice with a main site and several branch practices. From the practice’s own information, it offers 24/7 emergency care and lists CT scanning and keyhole (laparoscopic) bitch spay among its services.

Owner feedback is mixed: some reviews describe friendly, professional staff, while others raise concerns about access/availability (“sign says open. Never is”) and a specific case where a dog seen for an emergency appointment was given pain relief but not antibiotics, with the owner later reporting a chronic infection diagnosed after blood and urine tests at another branch.

Services

• •CT scanning (listed by the practice)
• •Keyhole (laparoscopic) bitch spay (listed by the practice)
• •24/7 emergency care available (stated by the practice)
• •Treatment for recurring cat abscesses including cleaning, shaving, and follow-up visits (mentioned in a review)
• •Emergency appointment for a dog with lethargy, runny nose, eye discharge, and fever; prescribed painkillers at that visit (mentioned in a review)
• •Blood tests and urine sample used to investigate illness at another branch within the same practice group (mentioned in a review)

Reviews

Google rating: 3.9 stars from 12 reviews. - Staff manner: multiple owners mention staff being “friendly and professional.”

• •Access/availability complaints: one reviewer repeatedly states the sign says open but it isn’t.
• •Clinical outcome concerns (mixed): one owner describes an emergency consult where their dog was given pain relief only, later being diagnosed elsewhere with a chronic infection, implying antibiotics should have been started sooner.
• •Cat wound/abscess handling: one owner reports two visits for a recurring abscess where the cat was cleaned and shaved; the owner later found and removed a deeply embedded claw, after which the cat healed.