Willett House Veterinary Surgeons – Vets in Egham
Clinic Overview
Willett House Veterinary Surgeons in Egham is part of a multi-site veterinary practice with a main site and several branch surgeries. The practice says it offers 24/7 emergency care, CT scanning, and keyhole (laparoscopic) bitch spay. Customer feedback is mixed, with some owners praising the team’s friendliness and professionalism, while others raise concerns about availability and one emergency case outcome.
Willett House Veterinary Surgeons in Egham is part of a multi-site veterinary practice with a main site and several branch surgeries. The practice says it offers 24/7 emergency care, CT scanning, and keyhole (laparoscopic) bitch spay. Customer feedback is mixed, with some owners praising the team’s friendliness and professionalism, while others raise concerns about availability and one emergency case outcome.
Services
- •Emergency and urgent care: The practice states that 24/7 emergency care is available. Reviews also mention an emergency appointment for a dog with lethargy, fever, eye discharge, and nasal symptoms.
- •Diagnostics and procedures: Website-listed services include CT scanning and keyhole (laparoscopic) bitch spay. Reviews also refer to blood tests and a urine sample being used within the wider practice group to investigate illness.
- •General treatment and follow-up care: Review examples include treatment for a recurring cat abscess, with the area cleaned and shaved over repeat visits.
Pricing
No published pricing information is currently available for this clinic.
People
No individual vets or nurses are named, but one reviewer describes the staff as friendly and professional.
Reviews
Google rating: 3.9/5 from 12 reviews.
- •Friendly service appears in positive feedback: one owner describes the staff as “very friendly and professional,” and another simply calls it a “great vet.”
- •Access and opening concerns appear in negative feedback: one reviewer complains that the branch’s sign says it is open when it is not.
- •One emergency case raised treatment concerns: a dog owner felt antibiotics should have been started sooner after an emergency appointment where pain relief was given, with a chronic infection later identified after further testing at another branch.
- •Cat abscess care drew a mixed response: one owner reports repeat visits where the cat was cleaned and shaved, but felt the underlying issue was only resolved after they later found and removed an embedded claw.
