Willett House Veterinary Surgery – Vets in Staines-Upon-Thames
Clinic Overview
Willett House Veterinary Surgery offers appointment-based consultations and health advice, with surgical and medical work-ups carried out at its main site; pets can be transported there on the morning of procedures using the practice ambulance. It is a Tier 1 Accredited RCVS Practice and states that a 24/7 emergency service is available outside normal opening hours. Reviews are generally positive about caring, knowledgeable staff and long-term support, though one recent reviewer reports concerns about cost and treatment value.
Willett House Veterinary Surgery offers appointment-based consultations and health advice, with surgical and medical work-ups carried out at its main site; pets can be transported there on the morning of procedures using the practice ambulance. It is a Tier 1 Accredited RCVS Practice and states that a 24/7 emergency service is available outside normal opening hours. Reviews are generally positive about caring, knowledgeable staff and long-term support, though one recent reviewer reports concerns about cost and treatment value.
Services
- •Consultations and health advice by appointment.
- •Surgical and medical work-ups are carried out at the main site rather than this consultation site.
- •Pet transport for procedures is available on the morning of surgery using the practice ambulance.
- •24/7 emergency cover is stated to be available outside normal opening hours.
- •Reviews mention care for cats, dogs, and a guinea pig, including a check for sneezing with follow-up reassurance from the same vet.
- •Reviews also mention help with dog nail care, and one reviewer refers to dog grooming.
Pricing
No published pricing information is currently available for this clinic.
People
- •Olivia (vet) is named repeatedly in reviews and praised for being caring, kind and capable, including support with an elderly cat through end-of-life care.
- •Lisa is mentioned alongside Olivia for helping with a dog's nail care.
Reviews
Google shows 4.6/5 from 53 reviews. Written feedback is mostly positive overall, with one recent complaint focused on pricing and treatment value.
- •Reviewers often describe the team as caring, knowledgeable and professional.
- •Some owners mention thorough examinations and reassurance, including a guinea pig appointment and a follow-up conversation with the same vet.
- •Longer-term clients highlight consistent support for older pets, including end-of-life care.
- •One recent reviewer says they were charged £170 for an antibiotic injection for their cat, later received a quote of nearly £700, and felt the initial treatment had not helped.
