Willett House Veterinary Surgery

Willett House Veterinary Surgery offers appointment-based consultations and health advice, with surgical and medical work-ups carried out at its main site (pets can be transported there on the morning of procedures using the practice ambulance). It’s a Tier 1 Accredited RCVS Practice and states it provides a 24/7 emergency service outside normal opening hours.

From the latest reviews available, owners frequently describe vets taking time to examine and reassure (including follow-up conversations with the same vet after a small pet appointment), and several long-term clients mention support with elderly pets through end-of-life care. One recent reviewer, however, reports a very different experience focused on high costs and a treatment they felt didn’t help.

Services

• •Consultations (by appointment) and health advice (website).
• •Surgical and medical work-ups via the main site, rather than this consultation site (website).
• •Pet transport for procedures: transport offered on the morning of procedures using a practice ambulance (website).
• •24/7 emergency service stated to be available outside normal opening hours (website).
• •Reviews reference care for cats, dogs, and a guinea pig, including assessment of sneezing in a guinea pig and nail care for a dog.
• •Dog grooming is mentioned by one reviewer (dogs “come back looking gorgeous”).

Pricing

• •One reviewer reports being charged £170 for an antibiotic injection for a cat, and later being given additional options with a new quote of nearly £700. They describe this as “extortionate” and say the injection “has not helped” (single review; other recent reviews are positive but don’t mention costs).

People

• •Olivia (vet) is named repeatedly in older reviews. Owners describe her as
• •attentive to a dog’s comfort (“intuitive to the dog’s feelings”)
• •involved over the long term, including care for an elderly cat “until her final days”
• •Lisa is mentioned alongside Olivia for helping “sort out” a dog’s nails.

Reviews

4.6 stars from 53 reviews. The latest written reviews available to us include both strong recommendations and one recent complaint about cost and perceived lack of treatment benefit. “”

• •Owners describe vets examining pets and reassuring them when no serious issue is found, including a guinea pig check for sneezing.
• •Some mention being able to speak again with the same vet after an appointment to confirm whether a revisit is needed.
• •Several long-term reviewers highlight support with elderly pets and end-of-life care.
• •One recent reviewer alleges high charges and escalating estimates (quoted £170 for an injection and nearly £700 later), and says the initial treatment did not help.