Featured Clinic Overview
## Summary Medivet Thorpe St Andrew is part of the Medivet group and is led (per its website) by veterinary surgeon Gerhard Retief. It appears set up for routine and preventative care alongside in-practice diagnostics and common procedures: the website lists 15‑minute consultations, in-house lab work, X‑rays and ultrasound, plus dentistry and neutering. Recent reviews repeatedly mention clear explanations (including “briefing and de-briefing” around an operation), not feeling rushed during consultations, and pets being handled calmly (including a nervous Chihuahua and a kitten staying settled during the exam). One reviewer also describes being fit in the same day for an elderly cat despite not being registered. ## Services From the clinic website and available review detail, the practice offers: - Consultations: 15‑minute appointments - Preventative care: vaccinations, parasite care, microchipping - Procedures: pet neutering; dentistry - Diagnostics on site: in-house laboratory testing; X‑rays; ultrasound - Nurse clinics - Home visits - Documentation: Animal Health Certificate (pet travel) - Species treated (per website): cats, dogs, rabbits, and small mammals - Out-of-hours: provided by an external night-vet provider (named on the practice website) - Training: listed as a Veterinary Nurse Training facility (structured clinic data) ## People - Gerhard Retief (Veterinary Surgeon) is named on the website as leading the clinic. - Karen (reception/phone) is specifically mentioned in a review for being “kind and understanding” and arranging a same-day appointment for an elderly cat when the owner wasn’t registered. - Christina is named in a review as having “gone above and beyond” to help a dog. - Multiple reviews describe vets taking time to listen, answer questions, and explain plans clearly (including around a surgical procedure), with pets reported to be calm during handling. ## Reviews Google rating: 4.9 stars from 314 reviews. “Themes below are drawn from the latest written reviews available to us.” - Communication that owners can follow: clear explanations, questions answered, and one review notes detailed briefing and de-briefing around an operation. - Time spent in consults: several owners say they didn’t feel rushed and felt listened to, especially compared with prior practices. - Handling and reassurance: pets described as staying calm during exams (kitten; nervous Chihuahua), with owners feeling reassured. - Responsiveness and continuity: a same-day appointment is described for an elderly cat, and several reviews mention using the practice for many years, including end-of-life care. - Front-desk experience: reception is repeatedly mentioned as friendly, and one reviewer noted only a short wait.
Showing 1-10 of 93 clinics
Vets 1 Group runs a multi-site veterinary service (a hospital plus a separate practice) and advertises 24/7 emergency availability. The clinic presents itself as well equipped for diagnostics and procedures, with imaging, orthopaedics and dental care listed on its site, including a bespoke dental theatre with X‑ray and “state of the art technology.” Reviews repeatedly mention being seen at short notice for urgent issues (including on a Sunday), clear explanations from vets, and at least one detailed second-opinion case where a dog initially thought to have multiple severe conditions was instead treated with surgery to remove an appendix.
Vets 1 Group runs a multi-site veterinary service (a hospital plus a separate practice) and advertises 24/7 emergency availability. The clinic presents itself as well equipped for diagnostics and procedures, with imaging, orthopaedics and dental care listed on its site, including a bespoke dental theatre with X‑ray and “state of the art technology.” Reviews repeatedly mention being seen at short notice for urgent issues (including on a Sunday), clear explanations from vets, and at least one detailed second-opinion case where a dog initially thought to have multiple severe conditions was instead treated with surgery to remove an appendix.
London Road Veterinary Centre is an RCVS Accredited Small Animal Practice and also a veterinary nurse training facility. The clinic promotes its Pet Health Club® / Pet Health Club® Plus (with consultations included, per the website) and highlights an initiative aimed at reducing stress around vet visits. From the latest reviews, owners most often describe: - Clear explanations and time taken in consults, including walking owners through treatment decisions. - Support through significant procedures (one owner describes a cat’s leg amputation) and help with insurance paperwork. - Practical routine-care support such as monthly weight check-ins and ongoing parasite-plan style care (flea/tick plans mentioned).
London Road Veterinary Centre is an RCVS Accredited Small Animal Practice and also a veterinary nurse training facility. The clinic promotes its Pet Health Club® / Pet Health Club® Plus (with consultations included, per the website) and highlights an initiative aimed at reducing stress around vet visits. From the latest reviews, owners most often describe: - Clear explanations and time taken in consults, including walking owners through treatment decisions. - Support through significant procedures (one owner describes a cat’s leg amputation) and help with insurance paperwork. - Practical routine-care support such as monthly weight check-ins and ongoing parasite-plan style care (flea/tick plans mentioned).
Our Score (91/100)
Taverham Veterinary Practice Ltd describes itself as a veterinary hospital with modern facilities and specialist equipment, including a dedicated emergency service and a rehabilitation centre (hydrotherapy/physiotherapy), plus a “luxury cattery.” It’s also listed as a veterinary nurse training facility. From the latest reviews available to us, owners most often mention: - Emergency support that includes phone triage and urgent care for seizures/vomiting/dehydration and medication overdose concerns. - Diagnostics that sometimes involve leaving a pet in for tests before a same-day update and discharge. - A policy that (per one review) requires pets to have been seen within the last 12 months before parasite medication can be supplied. There is also a clear split in experiences: many accounts describe smooth, reassuring care and responsive communication, while one detailed account alleges months of repeated tests without a correct diagnosis and significant cost.
Taverham Veterinary Practice Ltd describes itself as a veterinary hospital with modern facilities and specialist equipment, including a dedicated emergency service and a rehabilitation centre (hydrotherapy/physiotherapy), plus a “luxury cattery.” It’s also listed as a veterinary nurse training facility. From the latest reviews available to us, owners most often mention: - Emergency support that includes phone triage and urgent care for seizures/vomiting/dehydration and medication overdose concerns. - Diagnostics that sometimes involve leaving a pet in for tests before a same-day update and discharge. - A policy that (per one review) requires pets to have been seen within the last 12 months before parasite medication can be supplied. There is also a clear split in experiences: many accounts describe smooth, reassuring care and responsive communication, while one detailed account alleges months of repeated tests without a correct diagnosis and significant cost.
Medivet Catton
Norwich
Our Score (90/100)
Medivet Catton is part of the Medivet group, and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15‑minute consultations and has on-site diagnostic facilities (including an in-house laboratory, X‑rays and ultrasound), suggesting it’s set up for routine care as well as investigations when pets need tests or imaging. Owners also describe practical, hands-on handling for nervous animals (using treats, extra nurse support, and patience), and good communication during procedures (being kept up to date throughout).
Medivet Catton is part of the Medivet group, and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15‑minute consultations and has on-site diagnostic facilities (including an in-house laboratory, X‑rays and ultrasound), suggesting it’s set up for routine care as well as investigations when pets need tests or imaging. Owners also describe practical, hands-on handling for nervous animals (using treats, extra nurse support, and patience), and good communication during procedures (being kept up to date throughout).
Rackheath Vets
Norwich
Our Score (89/100)
Rackheath Vets is an independent small-animal clinic, and the information available suggests it’s set up for both routine care and urgent same-day work-ups. The website lists services such as in-house referrals, surgery, and out-of-hours care, and recent reviews repeatedly describe dogs being seen urgently with diagnostics (scans and blood tests) and a treatment plan within hours. Owners also mention clear cost communication (estimates provided before work is done) and a facility layout that separates cats and dogs/other animals in the waiting area.
Rackheath Vets is an independent small-animal clinic, and the information available suggests it’s set up for both routine care and urgent same-day work-ups. The website lists services such as in-house referrals, surgery, and out-of-hours care, and recent reviews repeatedly describe dogs being seen urgently with diagnostics (scans and blood tests) and a treatment plan within hours. Owners also mention clear cost communication (estimates provided before work is done) and a facility layout that separates cats and dogs/other animals in the waiting area.
Rowan House Vets
Norwich
Our Score (89/100)
Rowan House Vets is described by reviewers as an independent practice and is also listed as a veterinary nurse training facility. From owner accounts, it appears set up for both routine care and more involved medical/surgical cases: multiple reviews mention pets having operations/surgery, post-op checks, and being kept updated during procedures. Practical touches mentioned include separate sections for cats and dogs in the waiting area, and a Health Pet Club arrangement where flea and worm treatments are posted out to owners. Several owners also highlight clear handovers between vets after surgery (including the next-day vet knowing the full details and the surgeon requesting updates/photos of wounds).
Rowan House Vets is described by reviewers as an independent practice and is also listed as a veterinary nurse training facility. From owner accounts, it appears set up for both routine care and more involved medical/surgical cases: multiple reviews mention pets having operations/surgery, post-op checks, and being kept updated during procedures. Practical touches mentioned include separate sections for cats and dogs in the waiting area, and a Health Pet Club arrangement where flea and worm treatments are posted out to owners. Several owners also highlight clear handovers between vets after surgery (including the next-day vet knowing the full details and the surgeon requesting updates/photos of wounds).
Westover Vets Ltd
Norwich
Our Score (88/100)
Westover Vets Ltd describes itself as an independent, vet-owned small animal hospital providing care since 1896. Based on its own service list and recent owner accounts, it appears set up for both routine work and more involved cases: the website mentions advanced diagnostics, complex surgeries, and 24-hour inpatient support, and reviews reference cat spays and a dog paw injury that required stitches after an emergency appointment. Recent reviewers also mention consults that didn’t feel rushed (one first-time cat visit) and that the team “sorted out” treatment and dispensed medication. One negative review raises a specific concern about an emergency euthanasia visit, where a pain-relief injection left the cat unresponsive before the owners could say goodbye.
Westover Vets Ltd describes itself as an independent, vet-owned small animal hospital providing care since 1896. Based on its own service list and recent owner accounts, it appears set up for both routine work and more involved cases: the website mentions advanced diagnostics, complex surgeries, and 24-hour inpatient support, and reviews reference cat spays and a dog paw injury that required stitches after an emergency appointment. Recent reviewers also mention consults that didn’t feel rushed (one first-time cat visit) and that the team “sorted out” treatment and dispensed medication. One negative review raises a specific concern about an emergency euthanasia visit, where a pain-relief injection left the cat unresponsive before the owners could say goodbye.
Terrington Veterinary Centre
King's Lynn
Our Score (88/100)
Terrington Veterinary Centre provides general veterinary care for a range of pets (including cats, dogs, rabbits, guinea pigs, ferrets and hamsters), with on-site capabilities mentioned for diagnostics and hospitalisation, plus emergency care and “out of hours revisits.” The clinic also lists repeat prescriptions and pet nutrition support, and it promotes proactive healthcare plans via Pet Health Club® (no plan pricing/details provided in the available info). From the latest reviews, owners most often describe: being seen at short notice for urgent problems, clear explanations that include evidence for diagnoses/treatment plans, and supportive handling of difficult end-of-life decisions. One review describes a life-saving diagnosis of pyometra made when “within hours of it being too late.”
Terrington Veterinary Centre provides general veterinary care for a range of pets (including cats, dogs, rabbits, guinea pigs, ferrets and hamsters), with on-site capabilities mentioned for diagnostics and hospitalisation, plus emergency care and “out of hours revisits.” The clinic also lists repeat prescriptions and pet nutrition support, and it promotes proactive healthcare plans via Pet Health Club® (no plan pricing/details provided in the available info). From the latest reviews, owners most often describe: being seen at short notice for urgent problems, clear explanations that include evidence for diagnoses/treatment plans, and supportive handling of difficult end-of-life decisions. One review describes a life-saving diagnosis of pyometra made when “within hours of it being too late.”
Our Score (88/100)
Medivet Horsford / All Creatures Healthcare is part of the Medivet group. The information available points to a clinic that handles a mix of routine care (vaccinations and health checks) and more complex or urgent cases, including surgery and out‑of‑hours emergencies. Recent reviews repeatedly describe the team making practical adjustments for nervous pets (including vaccinating a large anxious dog in the owner’s vehicle) and providing a lot of time and support during euthanasia appointments. There are also examples of non-traditional pets being treated, including a lizard and hens (one with peritonitis where fluid was drained and the treatment explained).
Medivet Horsford / All Creatures Healthcare is part of the Medivet group. The information available points to a clinic that handles a mix of routine care (vaccinations and health checks) and more complex or urgent cases, including surgery and out‑of‑hours emergencies. Recent reviews repeatedly describe the team making practical adjustments for nervous pets (including vaccinating a large anxious dog in the owner’s vehicle) and providing a lot of time and support during euthanasia appointments. There are also examples of non-traditional pets being treated, including a lizard and hens (one with peritonitis where fluid was drained and the treatment explained).