Swale Veterinary Practice Ltd

Recent reviews commonly mention: - Fast access when pets need urgent help, including same-day care for a puppy that had eaten something unsuitable and prompt out-of-hours treatment for an actively bleeding wound. - Friendly, reassuring vets, with owners highlighting calm handling, thorough examinations and clear treatment. - Strong client loyalty, including long-term customers and one owner saying they travel 40 minutes each way to use the practice.

Swale Veterinary Practice Ltd in Richmond offers routine care as well as more specialised treatment, with website sections covering companion animals alongside farm and equine work. Recent reviews give clear examples of quick access for urgent problems, including a same-day appointment for a puppy that had eaten something unsuitable and out-of-hours treatment for a severe bleeding wound. Overall feedback is largely positive for speed, care and reassurance, with a small amount of criticism around reception handling, billing and one disputed clinical outcome.

Services

•Routine and general veterinary care: routine check-ups are listed, and reviews describe full examinations, practical advice, medication and injections.
•Urgent appointments: recent feedback includes being offered an appointment about an hour after calling when a puppy had eaten something it should not have.
•Out-of-hours emergency care: reviews report emergency help being available outside normal hours, including immediate attendance on arrival.
•Wound treatment and minor procedures: one owner describes a dog with a badly bleeding cut being treated under general anaesthetic and sutured.
•Lameness and injury assessment: reviews mention foot injuries and limps being examined thoroughly and treated.
•Long-term condition support: one long-standing client highlights the team’s help with several dogs living with diabetes over many years.
•Companion animal, farm and equine work: the practice website includes sections for all three areas.

Pricing

No published pricing information is currently available for this clinic.

People

•Hazel (vet): thanked by name for out-of-hours emergency treatment, including general anaesthetic and suturing for a badly bleeding wound.
•Gavin (vet): praised for a calm, professional manner while examining and treating a dog with a foot injury.
•Linda (vet): mentioned positively for a reassuring, thorough consultation for a young dog with a limp, and also named by a long-term client as part of the team caring for their dogs over many years.
•Wider team: reviews also praise friendly reception staff and caring nurses behind the scenes.

Reviews

Google rating: 4.7 stars from 286 reviews.

Recent reviews commonly mention

•Fast access when pets need urgent help, including same-day care for a puppy that had eaten something unsuitable and prompt out-of-hours treatment for an actively bleeding wound.
•Friendly, reassuring vets, with owners highlighting calm handling, thorough examinations and clear treatment.
•Strong client loyalty, including long-term customers and one owner saying they travel 40 minutes each way to use the practice.
•Some criticism of admin and communication: one repeated negative review alleges a missed fracture on X-ray, rude reception calls and billing errors, which contrasts with several positive comments about helpful staff and smooth appointments.

Reviews for Swale Veterinary Practice Ltd

Note: Showing the 10 most recent Google reviews out of 286 we track in total. Recent reviews may not be representative of overall sentiment.

Wendy Orr

3 weeks ago

Wouldn't use any other vet travel 40 minutes each way

Claire Lawson

5 months ago

We have been with Swale for years, thankfully generally just routine usually. Today one of our dogs had an accident & cut herself badly and the wound wouldn't stop spurting blood. We had to call as an emergency out of hours. The vet was there when we arrived. She administered a GA & sutured the pup up & we now have her home - feeling very sorry for herself but ok. So many thanks to Hazel for her great care & attention today. So very much appreciated. Noone wants to need the out of hours service, but such a relief to know the team are there to help if needed & to get such fab care. Thank you- highly recommended.

Peter B

Good experience. We were seen at the appointment time, and the vet was friendly and helpful.

Ross Allison

7 months ago

Worst vets ever one they x rayed my dog told me there was no fracture and there was she had to be put under twice four vets looked at her and said she was fine !! Then the receptionists are extremely rude and put the phone down on you not only this they bill you wrong and then send you extra bills . Avoid at all costs my dogs swallowed a fishing hook the receptionist was rude yet again !

Andrea LH

Chris Brown

8 months ago

New pup ate something she shouldn't, got an appointment an hour from calling. Vet did full examination, a jab and some meds and plenty of helpful advice. If only going to A&E for humans was this efficient. Pleased we are registered with them, hopefully won't be seeing them all that often though!

Karen Jebson

2 years ago

Absolutely fantastic service from this practice. We are on holiday and our Kerry blue terrier injured his foot - hates having his feet examined but Gavin the vet was calming and professional and carried out thorough examination and treated. Would not hesitate to recommend the service at this practice. Thank you Gavin and to your reception staff too who were also lovely,

jacqueline wroe

I have been using swale vets for over 30 years the service I have had is outstanding friendly helpful team all the vets are caring and the nurses be hide the seen are lovely and look after your pets . I have had 3 dogs with diabetes and with out the swale vets team I don’t know how I would have coped without them not to mention the rainbow time saying good bye . The compassion I have seen from all the staff is 💯 a few names I would like to mention is Gavin , Linda who have been there a long time and both looked after all my dogs and continue to do so with the rest of the team let’s hope this friendly vets is here to stay thank you to you all x