Galedin Ltd T/A Galedin Veterinary

- Many recent reviewers describe the team as friendly, caring and helpful, with pets handled gently during routine visits and check-ups. - Several reviews highlight the practice’s approach with nervous animals, including staff helping reluctant dogs into the clinic and keeping them calm for examinations and injections. - End-of-life support stands out as a strong theme, with one owner praising the clear explanation of sedation and the no-pressure discussion around a pet’s remains.

Galedin Veterinary is part of VetPartners and, according to its website, has been providing veterinary care for more than 200 years. The practice covers household pets, horses and livestock, with recent feedback mainly centred on small-animal care. Recent reviews describe kind handling, support with nervous pets and compassionate end-of-life care, alongside some concerns about appointment delays and communication around aftercare and insurance.

Services

•Care for household pets, horses and livestock, reflecting the broad mix of species the practice says it treats.
•Routine small-animal care, with reviews mentioning general health checks, kitten first vaccinations, dog boosters and nasal kennel cough vaccinations.
•End-of-life care / euthanasia, including talking owners through sedation, the procedure itself and aftercare options.
•Support for nervous pets, with several owners describing calm handling during examinations and injections, and staff helping anxious dogs into the building.
•Veterinary nurse training facility.
•Emergency veterinary services.
•A separate waiting area for cats is mentioned by one owner.

Pricing

No published pricing information is currently available for this clinic.

People

•A vet referred to in reviews as Alan is praised for compassionate end-of-life care, including clear explanations and a gentle approach.
•An unnamed young female vet is repeatedly described as especially good with nervous dogs during exams and vaccinations.
•Nurses, reception staff and the wider team are often mentioned positively for patience, friendliness and kind handling of pets.

Reviews

Google rating: 4.7/5 from 286 reviews.

•Many recent reviewers describe the team as friendly, caring and helpful, with pets handled gently during routine visits and check-ups.
•Several reviews highlight the practice’s approach with nervous animals, including staff helping reluctant dogs into the clinic and keeping them calm for examinations and injections.
•End-of-life support stands out as a strong theme, with one owner praising the clear explanation of sedation and the no-pressure discussion around a pet’s remains.
•Some recent criticism focuses on communication and administration, including one complaint about a long appointment delay and another alleging distressing handling of ashes release while an insurance claim was unresolved.

Reviews for Galedin Ltd T/A Galedin Veterinary

Note: Showing the 10 most recent Google reviews out of 286 we track in total. Recent reviews may not be representative of overall sentiment.

GRA.M

4 weeks ago

I am writing this to warn other pet owners. My 10-year-old Staffy, Cox, broke a tooth. We went to Galedin Vets, as he has been registered there since he was a puppy. We were quoted a minimum of £600 for a single tooth extraction, plus £70 for the initial consultation. When we asked about a payment plan, we were shocked by the refusal. The office claimed we use other vets because Cox had only been seen a few times in 10 years. The truth is simple: Cox is a healthy, strong dog who didn't need a vet until this accident! It felt like we were being punished for having a healthy pet that doesn't generate constant profit for them. We moved to Borders Vets, and the difference was night and day. Not only was the service professional, but the entire procedure—which ended up involving 6 extractions (including the broken one)—cost only £360, including post-op meds and a check-up. Galedin wanted £600+ for just one. It’s clear where the priority lies, and it isn't the animals' welfare.

marie cuthbert

1 month ago

Excellent visit as normal. I have issues getting my dog through the door as he is very scared, vet was prepared to come outside! But we got him in due to the help from ataff!! They go the extra mile and the care shown waa amazing as usual! Reception staff very helpful and friendly also!

Nicola Roebuck

Miss Scotland 2016

2 months ago

I have been a client of this practice for around 10 years, and the staff have always been friendly and professional. The veterinary care itself has also been very good. However, my most recent experience was disappointing. I attended a scheduled appointment and had already travelled approximately 10 miles to the practice. I had allowed a 40-minute window before another commitment, based on being told the practice was not busy. After waiting over 20 minutes beyond my appointment time with no indication of how much longer the delay would be, I had to leave as I could not risk being late. I informed reception that I would return within 10 minutes. Shortly after leaving, I was contacted and told that the next available appointment was not until approximately three hours later. I fully understand that some cases may be urgent and require immediate attention, and I would never expect a seriously ill animal to be turned away. However, given that I had arrived on time and had already waited beyond my appointment time, it was disappointing that it was not possible to accommodate my brief return shortly afterwards. The alternative would also have required a total of approximately 40 miles of travel that day, which was not practical. I raised a formal complaint and received a response from the practice, but I also contacted VetPartners and received no acknowledgement or reply. This was disappointing, particularly as a long-standing client. I hope this feedback is helpful in improving communication and appointment handling for clients in future.

Neil Johnson

Friendly staff and great service

Sharon McTeir

3 months ago

I can’t recommend the vets and other staff at Galedin in Galashiels highly enough.

Ruby Gardiner

4 months ago

Gentle, caring Vet. Rufus was very happy and content during his ‘MOT’

Gary Mitchell

Just home after taking our cat Micha to get put to sleep 😢😢 Alan? (sorry I was a blubbering mess) The vet was absolutely brilliant with her and talked us through various options with no pressure regarding her remains. He also explained what the procedure was and how he would sedate and make her comfortable before putting her to sleep. Everything he and the nurses did was exceptionally caring when they were with her. Top class human beings thank you very much. We've had many pets and sadly had to say goodbye to them over the years. But none of them were treated with the care dignity and compassion show to Micha and us today. 💔💔 Still a blubbering mess. 😢😭😭

Susan Miller

5 months ago

Both dogs had their vaccines including Nasal kennel cough. Young female vet was, as usual, wonderful with them. Given how nervous my rescue dog is she was calm and took her examination and injection etc with no problem. A great vet.

Karen Moore

I love how friendly all the staff are towards the pets (and their human slaves)