Vets4Pets Redditch Trescott Road

Visited your store today and would like to praise Kayley for her helpfulness and wonderful service as I was new to ordering items on line. You are very lucky to have such an assistant at your store. Theresa

Please please make sure you read there polices as in terms of sourcing prescription medication as they like to over charge on prescription medication . You have the rights to request the medication prescription and source other uk vet approved pharmaceutical… charging me £87 for ear drop ( 2 drops ) and on top of consultation fee’s way over priced!

Our dog got out last night , we heard he had been taken to this vets by one of our neighbours , when we rang the vets to ask if a dog had been handed in stray we were told that one had been handed in but they can’t disclose any information of what the dog looked like , we had a family member who was already in the store and had been to our usual vets who had contacted vets4pets to confirm if they had our dog or not , when the family never arrived at vets4pets they had no idea about the previous phone call that had happened minutes prior to her arrival and still wouldn’t disclose information , our dog was apparently scanned and “ unable to find the chip “ even though we’ve had him chipped it’s a legal requirement so I’d say the majority of dogs who come to vets4pets are microchipped so how they were unable to find the chip is beyond me , such a simple thing and they failed at the first hurdle. We had contacted the vets prior to our dog even arriving there asking , they did not ask to take our number and name like every other vets in redditch did and by 6.15 our dog arrived at the vets we made a phone call at 6.17 and they said he was already being picked up by the warden , not even 2 minutes and you’ve had him picked up by a warden , shocking behaviour I have no idea what’s going on it’s that place. Will be making formal complaints to head office , ombudsman’s etc , I’ll also be coming down to make this complaint in person and seeking legal advice and potential action due to your incompetence.

Took my best friend to put to sleep, was thr most painful and surreal experiences in my entire life. They helped me through it, and many thanks for fur clippings and paw print which Ill get tattooed real soon.

If you care and love your pet take them elsewhere. Shocking service. My dog has pancreatitis we got an appointment for Saturday for intravenous fluid which was okay then we got an appointment for Sunday we got there and they said they can't do it because it is a short day. Why on earth do they give you an appointment when they knew it is a short day and no time for the intravenous fluid?????? They were asking us , What to do now?They should be professionals ....our dog is in a bad way as it is. They said they didn't feed her but they did because she was vomiting food and it wasn't ours and she didn't even had any food for days. They don't care for your pet they just want your money! Not coming back to this vet that's for sure! If i could rate lower I would!