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- •Owners regularly describe the team as caring, friendly and informative, with particular praise for clear explanations and a reassuring manner. - Several reviews give concrete examples of compassionate handling in more difficult situations, including an anxious cat, an elderly cat, and a dog brought in urgently. - Recent feedback also mentions good follow-up after surgery, with staff calling to check on a dog’s recovery in the first few days.
- •Reviews consistently describe a friendly, welcoming team, including helpful reception staff. - Rabbit care stands out, with specific praise for surgery aftercare, advice, and support from Kim and Liz. - One detailed review highlights especially compassionate euthanasia care for a hamster, including keepsakes and a later condolence card for a child.
- •Many owners describe the team as friendly, helpful, caring and professional, with several saying their pets are consistently well looked after. - Clear communication stands out: reviewers mention staff taking time to explain things properly and helping them feel reassured during visits. - Pets are often described as being handled gently, including nervous animals being helped to settle, and one first-time visitor also commented on the premises being very clean.
Our Score (68/100)
- •Compassionate care across different stages of life: reviewers mention thoughtful support for an elderly dog through end-of-life care, as well as good care for cats, puppies, and new pets. - Prompt help when needed: owners describe being seen quickly during emergencies and urgent situations involving cats and dogs. - Friendly, reassuring staff: receptionists, nurses, and vets are repeatedly praised for being approachable, kind, and helpful.
- •A recurring theme is long-term loyalty, with several owners saying they have used the practice for years and would not go elsewhere. - Reviewers repeatedly praise Richard’s clinical manner and personal approach, describing him as passionate, knowledgeable, professional, and caring. - The wider team is often seen as friendly, efficient, and helpful, adding to the sense of continuity and familiarity.
Northlands Veterinary Group is a multi-site VetPartners practice that has been established since the 1960s. It offers routine and preventative care and runs its own in-house 24-hour emergency service. The group website also refers to hospital facilities, and the practice is listed as a veterinary nurse training facility.
Chaseview Veterinary Clinic Ltd presents itself as an independent, privately owned practice serving both companion animals and farm/equine cases. The clinic offers a broad range of services and facilities, including equine and large-animal provision with stables, stocks and paddocks, and a lambing room. Recent feedback consistently highlights quick access to appointments, including out-of-hours help for urgent issues, alongside clear explanations and a calm, no-pressure approach in difficult situations.
- •Recent feedback is overwhelmingly positive, with owners often describing the practice as calm, caring, friendly and professional. - Several reviewers say staff take time to explain things clearly and that pets are made to feel comfortable; one owner said their dog loves going and “doesn't want to leave”. - There are multiple examples of responsive support, including fitting in a last-minute evening appointment for a poorly guinea pig and giving advice by phone before booking an appointment.
- •Owners often describe the team as kind, efficient and easy to deal with, with positive comments on online booking, quick appointments and not being kept waiting. - Communication is a recurring strength: reviewers mention clear explanations, regular phone updates during tests or inpatient stays, and useful discharge and follow-up advice. - Several reviews highlight calm, caring handling of pets, including nervous dogs, first-time kitten and puppy owners, and pets needing extra monitoring.
- •Recent feedback is consistently very positive, with owners describing the practice as caring, friendly and attentive. - Several reviews highlight compassion in difficult moments, including end-of-life care and extra reassurance for worried owners. - Owners mention good communication and flexibility, such as short-notice appointments, taking time to answer questions, and making practical adjustments for anxious or elderly pets.
