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Holly House Veterinary Hospital in Leeds is an IVC Evidensia practice offering routine and emergency veterinary care, and it also serves as a veterinary nurse training facility. The clinic also sees exotics and is frequently praised for compassionate end-of-life support, with recent feedback highlighting clear explanations and unhurried, private goodbyes. Recent experiences are more mixed around communication in urgent situations and around cost.
- •Strong, repeated praise for Simon and the wider team as kind, caring, and supportive—particularly when owners are anxious or pets are older/unwell. - Several reports of urgent or same-day help (including suspected poisoning), with treatment described as effective and the overall cost described by some as reasonable or “well priced.”
- •A recurring negative theme in a handful of low-star reviews is poor phone communication from a member of reception, described as rude, sarcastic, or confrontational—most often when arranging euthanasia or asking for microchip/vaccination paperwork guidance. - One review alleges poor hygiene practice after a rectal exam; this is not a common theme in the other recent written reviews.
- •Many reviewers describe the team as friendly, professional and helpful, with reception staff often mentioned positively. - Specific examples include prompt help for an urgent chocolate-ingestion case, routine visits such as kennel cough appointments, and clear explanations during consultations. - Several reviews highlight kindness at difficult times, including supportive end-of-life care.
Cave Veterinary Specialists is a Linnaeus veterinary referral centre in Wellington, Somerset, with advanced diagnostic and treatment facilities and website-stated 24/7 care for sick and injured patients. Recent reviews highlight specialist-led investigations including scans, MRI and heart work-ups, with owners often mentioning long, option-focused consultations and clear communication throughout treatment. Feedback is largely very positive once pets are under the team’s care, although one reviewer reported being turned away at night without a referral or registration.
- •Recent feedback is largely very positive, with owners repeatedly describing the team as friendly, caring, welcoming, and professional. - A recurring theme is the clinic’s calm handling of nervous dogs and cats, including stress-free vaccinations and gentle examinations. - Several owners mention long-term loyalty, including people who have used the practice for 13 to 15 years.
- •Owners often describe the team as kind, caring, and patient, particularly in difficult moments such as urgent appointments and putting a pet to sleep. - Reception and communication are regular positives, with several reviewers mentioning a welcoming front desk and clear step-by-step explanations during consultations. - Reviews give examples of good clinical support across routine and more involved care, including health plans, ear treatment, surgery aftercare, dental work, and help with insurance claims.
- •Many reviewers describe being with the practice for a long time, including comments mentioning 25, 40, and 45 years of use. - Positive feedback often focuses on a friendly, caring atmosphere and vets who explain things in detail so owners feel clear about the options for their pets. - Cat owners leave several positive comments, including one mention of a dedicated cat waiting area and another saying their cat stays calm during visits.
- •Fast help when needed: several owners mention being fitted in quickly, including for urgent problems, holiday emergencies and short-notice appointments. - Compassionate communication: reviews often highlight staff taking time to explain treatment and offering reassurance during difficult situations, including euthanasia and senior-pet care. - Warm, practical care: reception and nursing staff are described as welcoming and professional, with examples such as cat-friendly handling and medication prepared in a way that made dosing easier.
- •Owners regularly praise the team’s care, professionalism and empathy, describing the staff as friendly, knowledgeable and approachable. - Communication stands out, with several reviewers saying the team takes time to explain things clearly and reassuringly. - Reviews mention both routine and more urgent care, including repeat checks for an orphaned young kitten, ongoing dog care, and support for pets over several years.
- •Many owners describe fast access and prompt organisation, including quick call-backs after online booking, same-day urgent appointments and rapid emergency assessment. - Reviews often praise communication and care during treatment, with examples including frequent updates while a dog was being treated for gastroenteritis and clear explanations during a heart scan consultation. - Several owners highlight kindness in stressful or end-of-life situations, including calm handling of euthanasia and a condolence card after a cat died.