Specialist Vets in Yarm

## Summary Tees Vets is described by reviewers as an **independent** practice (one owner explicitly contrasts it with “rip-off corporate vets”). Based on the cases mentioned, it appears set up for **routine preventive care** (vaccinations, check-ups, blood tests) as well as **in-house treatment and surgery** for some conditions without referral. Specific experiences owners mention include a **quick vaccination appointment for a cat** to reduce stress, **antibiotics prescribed for a rabbit with sneezing** that improved within days, and a **surgical procedure arranged at the practice** after an unexpected blood-test result, with repeated explanations and regular updates. There is also a clear split in experiences: several reviews describe compassionate support, including **end-of-life euthanasia care for a dog**, while one reviewer reports a serious concern about a new vet’s handling of a cat (limited examination due to hissing and no eye drops given). ## Services Services and care types explicitly mentioned in reviews include: - **Vaccinations** (cat “second vaccination”). - **Check-ups** (including a rabbit check-up). - **Diagnosis and testing**: a **routine blood test** leading to an unexpected diagnosis in a dog. - **Surgery performed at the practice** (dog surgery arranged without referral, per one owner). - **Treatment for respiratory-type symptoms** in a rabbit (antibiotics for sneezing). - **End-of-life care**: euthanasia for a dog, with support that the owner felt made the process less upsetting. - **Eye/urgent illness assessment** is referenced indirectly via a complaint review involving suspected conjunctivitis (the reviewer says painkillers were given but no eye drops, and they went elsewhere afterward). ## People Named team members mentioned in reviews: - **Richard (vet)**: described as explaining options clearly after a diagnosis from a blood test; one owner says he kept them informed, and was willing to repeat explanations multiple times. Another reviewer calls Richard “an amazing vet.” - **Drew (vet)**: mentioned as a go-to vet for cats by one reviewer (“excellent care for my cats with Drew”), and as providing antibiotics for a rabbit that improved within a few days. - **Chris**: mentioned alongside Drew as a rabbit vet (“our house free roam bunny vets”). - **Nursing staff / receptionist**: one reviewer specifically notes nursing staff are “lovely” and the receptionist is “always friendly.” ## Reviews **Google rating: 4.7 stars from 238 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently mention **good experiences with cats, dogs, and rabbits**, including quick, low-stress handling for a cat vaccination and effective treatment for a rabbit’s sneezing. - **Communication and decision support** are highlighted in one detailed account (options explained clearly after blood-test results; kept informed through surgery; vet willing to go over information repeatedly). - **End-of-life care** is mentioned positively, with one owner saying euthanasia was handled in a way that made it less distressing. - One review raises a serious concern about a **new vet’s examination approach** (cat not taken out of carrier due to hissing; painkillers provided but no eye drops), followed by the owner seeking care elsewhere and reporting a poor outcome.

## Summary Oaklands Veterinary Centre appears to cover both small animals and equine work, with “Equine Referrals” and “Small Animals” referenced in available clinic information, and it’s also listed as a veterinary nurse training facility. Emergency veterinary services are included in the structured clinic data. From the latest reviews, owners describe some very specific positives—such as clear explanations and follow-up calls after a dental procedure for an elderly dog, and support during end-of-life care for a cat (including a sympathy card with a paw print). However, several recent 1‑star reviews strongly dispute this experience, alleging poor communication, an overly money-focused approach, and unprofessional interactions involving reception/management. No corporate group ownership is stated in the information provided. ## Services - **Small animal care** (referenced in clinic information), with reviews mentioning: - **Dental treatment/procedure** for an elderly dog, including detailed discussion of what was done and post-procedure updates by phone. - **Ongoing management of complex illness** in a cat requiring regular and short-notice appointments. - **End-of-life support** and help “to say goodbye… at the right time,” plus a sympathy card with a paw print. - **Equine care** (referenced in clinic information), with a review describing: - A vet attending to **examine a horse** and carry out a “full check over.” - **Equine referrals** (explicitly referenced in clinic information). - **Emergency veterinary services** (listed in structured clinic data; no further details provided on how out-of-hours is handled). - **Veterinary nurse training facility** (listed in structured clinic data). ## People - **Charlotte (vet)**: mentioned in an equine review as visiting to see a horse, “took control,” and carried out a full check. The owner also noted they knew “what and how much it was before” (no prices given). - **Practice manager (unnamed)**: referenced in a 1‑star review alleging an “appalling” email response after a pet’s death. - **Reception team (unnamed)**: one 1‑star review alleges rude and confrontational communication; other reviews group reception with vets/nurses as part of a supportive experience during a dog’s dental procedure. ## Reviews **4.6 stars from 125 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Communication and explanations (mixed):** some owners describe thorough explanations, being kept updated by phone after a procedure, and time taken at discharge to show what was done; others allege “terrible” communication that led to a pet not receiving needed care. - **Dental care experience:** one review describes an elderly dog’s dental procedure, reassurance beforehand, and a same-day call to confirm the dog was doing well. - **Equine visit:** one owner specifically mentions a vet coming out to examine a horse and doing a full check. - **Support around euthanasia/end-of-life:** one owner credits the team with helping them make the right timing decision and valued a sympathy card with a paw print. - **Concerns about money and professionalism:** multiple 1‑star reviews allege the practice prioritises money, with complaints about how costs were handled and unprofessional interactions involving reception/management.