Oaklands Veterinary Centre – Vets in Yarm
Clinic Overview
Oaklands Veterinary Centre appears to cover both small animals and equine work, with “Equine Referrals” and “Small Animals” referenced in available clinic information, and it’s also listed as a veterinary nurse training facility. Emergency veterinary services are included in the structured clinic data.
From the latest reviews, owners describe some very specific positives—such as clear explanations and follow-up calls after a dental procedure for an elderly dog, and support during end-of-life care for a cat (including a sympathy card with a paw print). However, several recent 1‑star reviews strongly dispute this experience, alleging poor communication, an overly money-focused approach, and unprofessional interactions involving reception/management. No corporate group ownership is stated in the information provided.
Services
- •Small animal care (referenced in clinic information), with reviews mentioning
- •Dental treatment/procedure for an elderly dog, including detailed discussion of what was done and post-procedure updates by phone.
- •Ongoing management of complex illness in a cat requiring regular and short-notice appointments.
- •End-of-life support and help “to say goodbye… at the right time,” plus a sympathy card with a paw print.
- •Equine care (referenced in clinic information), with a review describing
- •A vet attending to examine a horse and carry out a “full check over.”
- •Equine referrals (explicitly referenced in clinic information).
- •Emergency veterinary services (listed in structured clinic data; no further details provided on how out-of-hours is handled).
- •Veterinary nurse training facility (listed in structured clinic data).
People
- •Charlotte (vet): mentioned in an equine review as visiting to see a horse, “took control,” and carried out a full check. The owner also noted they knew “what and how much it was before” (no prices given).
- •Practice manager (unnamed): referenced in a 1‑star review alleging an “appalling” email response after a pet’s death.
- •Reception team (unnamed): one 1‑star review alleges rude and confrontational communication; other reviews group reception with vets/nurses as part of a supportive experience during a dog’s dental procedure.
Reviews
4.6 stars from 125 reviews. “”
- •Communication and explanations (mixed): some owners describe thorough explanations, being kept updated by phone after a procedure, and time taken at discharge to show what was done; others allege “terrible” communication that led to a pet not receiving needed care.
- •Dental care experience: one review describes an elderly dog’s dental procedure, reassurance beforehand, and a same-day call to confirm the dog was doing well.
- •Equine visit: one owner specifically mentions a vet coming out to examine a horse and doing a full check.
- •Support around euthanasia/end-of-life: one owner credits the team with helping them make the right timing decision and valued a sympathy card with a paw print.
- •Concerns about money and professionalism: multiple 1‑star reviews allege the practice prioritises money, with complaints about how costs were handled and unprofessional interactions involving reception/management.
Special Services
Animals Treated at Oaklands Veterinary Centre
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Oaklands Veterinary Centre
Opening Hours
Hours
Reviews for Oaklands Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 125 we track in total. Recent reviews may not be representative of overall sentiment.
Amanda Angel
a week ago
Absolutely do not recommend this practice. They were neglectful with my treasured pet and she died within weeks of their incorrect diagnosis. Im leaving this so petvowners are aware that this practice only priority is money. Practice manager is appalling and said in an email to me 'even if they detected the reason my dog died they probably wouldn't have been able to save her' Absolutely not empathic
kelly webb
11 months ago
Had the vet Charlotte came out and meet my horse she showed experience with horse when she took control and give him a full check over horse Is now happy and healthy would recommend this vets i knew what and how much it was before and got what I needed
kelly webb
8 months ago
Had the vet Charlotte came out and meet my horse she showed experience with horse when she took control and give him a full check over horse Is now happy and healthy would recommend this vets i knew what and how much it was before and got what I needed
Gary Lumley
a year ago
Terry Crisp
a year ago
Massive THANKYOU to the fantastic team at Oaklands. My elderly dog was in a bad way with his teeth but they guided and gave reassurance from the start to go through with procedure (not an easy decision when he is 15 ) on the day treated him like he was their own special fur baby , explained everything and called me as soon as they could to let me know all was well. On picking him up I was very impressed with the time they took to tell and show me all about what they had done. Care these people showed , vets, nurses, reception is incredible and very much appreciated.
Terry Crisp
a year ago
Massive THANKYOU to the fantastic team at Oaklands. My elderly dog was in a bad way with his teeth but they guided and gave reassurance from the start to go through with procedure (not an easy decision when he is 15 ) on the day treated him like he was their own special fur baby , explained everything and called me as soon as they could to let me know all was well. On picking him up I was very impressed with the time they took to tell and show me all about what they had done. Care these people showed , vets, nurses, reception is incredible and very much appreciated.
Shaun Webb
a year ago
I have been left shaken up and completely gobsmacked with this vet practice after many years of trust and loyalty to their service today. Do not trust them their communication is terrible and all they care about is MONEY. Charging double if not triple for vet care when vets down the road charge a fraction of their cost. My pet did not Recieve much needed care today because of their poor communication which has resulted in a suffering animal and further trouble and expense to go else where. I will be leaving with a bad taste I'm my mouth and would urge people to do their research before choosing this practice to care for their animals. Shame on you Oaklands
Shaun Webb
a year ago
I have been left shaken up and completely gobsmacked with this vet practice after many years of trust and loyalty to their service today. Do not trust them their communication is terrible and all they care about is MONEY. Charging double if not triple for vet care when vets down the road charge a fraction of their cost. My pet did not Recieve much needed care today because of their poor communication which has resulted in a suffering animal and further trouble and expense to go else where. I will be leaving with a bad taste I'm my mouth and would urge people to do their research before choosing this practice to care for their animals. Shame on you Oaklands
Donna Brown
a year ago
Very very unprofessional!! Money greedy!! No care and compassion. Receptionist beyond rude and the manager WOW embarrassing!! After the way they spoke to me I would certainly not trust them with my animals!! I have my own company with 28 members of staff and if anyone of them spoke the way I was spoke to today they wouldn't be in a job!! A soft approach and an explanation would of gone down better then immediate demands for money and been shouted over. Avoid!
Nikola Kamlerova
2 years ago
Our cat had developed several diseases and needed regular vet visits and last minute appointments, especially this year. Our Ingleby vets of almost 10 years started having serious staffing issues and their service declined rapidly. I am so glad we moved to Oaklands in June, and I wish we had done it sooner. Oaklands vets provided excellent care for our beloved Mrs Snuffles in the last 3 months of her life, and helped us say goodbye to her at the right time. We will keep the sympathy card with her paw print forever.
