Oaklands Veterinary Centre – Vets in Yarm
Clinic Overview
- Strong equine feedback: Owners speak highly of equine visits for lameness, routine checks, and emergencies, with praise for knowledgeable handling, calm explanations, and practical support. - Positive small animal experiences: A dental procedure for an elderly dog is described as well explained and well supported, with reassurance before treatment, an update afterwards, and a careful handover at collection. - Compassionate end-of-life care: One owner writes warmly about the clinic’s support during a cat’s final months and the thoughtful gesture of a sympathy card with a paw print.
Services
- •Small animal care: The clinic offers general care for pets, with recent examples including dental treatment for an elderly dog, regular visits for a cat with complex illness, and short-notice appointments when needed. Owners also mention detailed explanations before treatment, follow-up contact afterwards, and thorough discharge advice.
- •End-of-life support: Reviews describe sensitive support when pets reach the end of life, including help with decision-making and a sympathy card with a paw print after a cat was put to sleep.
- •Equine care: Equine work remains a clear strength in the feedback, covering routine and urgent visits. Recent examples include a horse lameness visit praised for friendly, knowledgeable handling, a horse health check with teeth and vaccinations discussed clearly, and a full examination where costs were explained in advance.
- •Emergency veterinary services: Emergency cover is part of the clinic’s service, with one owner describing a lengthy emergency foal visit involving treatment on site, aftercare advice, help arranging onward hospital care, and assistance with transport.
- •Equine referrals: Equine referral work is listed among the clinic’s services.
- •Training facility: The practice is listed as a veterinary nurse training facility.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average on price, but this is based on very few comparable services. Reviews give a mixed picture: some owners describe treatment as reasonably priced or say costs were explained clearly in advance, while others complain about charges and a strong focus on payment.
People
- •Katherine: Praised by a horse owner for being friendly, understanding, easy to talk to, and knowledgeable during a lameness visit.
- •Charlotte (vet): Mentioned positively for an equine visit where she took charge, carried out a full check, and explained costs beforehand.
- •Eduardo: Praised for emergency equine care, including spending hours with a foal, giving aftercare advice, helping with onward arrangements, and assisting with loading for transport.
- •Practice manager (unnamed): Mentioned in critical feedback about email communication after a pet’s death.
- •Reception team (unnamed): Reviews are mixed, with some owners praising reception alongside vets and nurses, while others describe rude or confrontational communication.
Reviews
Oaklands Veterinary Centre has 4.7 stars from 129 Google reviews. Recent feedback is mixed, with several detailed positive accounts and a smaller cluster of strongly critical reviews.
- •Strong equine feedback: Owners speak highly of equine visits for lameness, routine checks, and emergencies, with praise for knowledgeable handling, calm explanations, and practical support.
- •Positive small animal experiences: A dental procedure for an elderly dog is described as well explained and well supported, with reassurance before treatment, an update afterwards, and a careful handover at collection.
- •Compassionate end-of-life care: One owner writes warmly about the clinic’s support during a cat’s final months and the thoughtful gesture of a sympathy card with a paw print.
- •Main complaints are about communication and cost: Negative reviews focus on poor communication, lack of empathy, dissatisfaction with reception or management interactions, and feeling that payment issues were handled badly.
