Oaklands Veterinary Centre – Vets in Yarm
Clinic Overview
- Strong praise for equine care: One owner describes an emergency visit for a foal where Eduardo stayed for hours in difficult conditions, gave aftercare advice, helped reduce onward hospital costs, and assisted with transport. Another owner praises Charlotte’s horse examination and says costs were explained beforehand. - Positive experiences with explanations and follow-up: A review about an elderly dog’s dental procedure highlights reassurance before treatment, a phone update afterwards, and a detailed handover at collection.
Oaklands Veterinary Centre in Yarm offers small animal and equine care, including emergency veterinary services, equine referrals, and a veterinary nurse training facility. Recent feedback shows a mixed picture: some owners describe clear explanations, compassionate support, and strong equine and dental care, while several negative reviews focus on communication, professionalism, and concerns about costs. No explicit corporate group ownership is stated.
Services
- •Small animal care: Reviews mention dental treatment for an elderly dog, with reassurance before the procedure, a follow-up call afterwards, and time taken at discharge to explain what had been done. Other feedback refers to ongoing care for a cat with complex illness, including regular visits and short-notice appointments.
- •End-of-life support: Owners mention help with making the right decision at the right time for a cat, along with a sympathy card including a paw print.
- •Equine care: Reviews describe vets attending horses for a full examination and, in one emergency case, spending several hours treating a foal, giving aftercare advice, helping arrange onward hospital care, and assisting with loading the foal for transport.
- •Equine referrals: Equine referral work is listed among the clinic’s services.
- •Emergency veterinary services: Emergency cover is listed, with recent feedback including an urgent equine visit.
- •Training facility: The practice is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Charlotte (vet): Mentioned in equine feedback for visiting a horse, taking charge, and carrying out a full check over.
- •Eduardo: Praised in an emergency foal visit for spending several hours on the case, providing aftercare advice, contacting local hospitals about onward costs, and helping load the foal for transport.
- •Practice manager (unnamed): Mentioned in negative feedback about email communication after a pet’s death.
- •Reception team (unnamed): Reviews are mixed, with some owners praising reception alongside the vets and nurses, while others complain about rude or confrontational communication.
Reviews
Oaklands Veterinary Centre has 4.6 stars from 126 Google reviews. Recent written feedback is mixed, with several very positive accounts alongside a cluster of strongly critical reviews.
- •Strong praise for equine care: One owner describes an emergency visit for a foal where Eduardo stayed for hours in difficult conditions, gave aftercare advice, helped reduce onward hospital costs, and assisted with transport. Another owner praises Charlotte’s horse examination and says costs were explained beforehand.
- •Positive experiences with explanations and follow-up: A review about an elderly dog’s dental procedure highlights reassurance before treatment, a phone update afterwards, and a detailed handover at collection.
- •Compassion around end-of-life care: One owner speaks very warmly about the support given during a cat’s final months and the help they received in saying goodbye, including a sympathy card with a paw print.
- •Negative themes centre on communication and money: Several 1-star reviews allege poor communication, unprofessional behaviour from reception or management, and a strong focus on payment or cost.
