Emergency Vets in Barrow-In-Furness

## Summary Grove Veterinary Centre is listed (in the clinic data provided) as a veterinary nurse training facility and as offering emergency veterinary services (described there as 24/7 or extended hours). Recent reviews most often describe prompt routine appointments and a team approach involving reception staff, veterinary nurses and vets. Several owners mention an “immaculate” interior and a welcoming experience, while one detailed negative review raises concerns about follow-up and support after kidney treatment and about the terms of a preventative plan cancellation. Concrete specifics mentioned by reviewers include: - Routine visits described as “very prompt” and “efficient,” with good support from reception, nurses and the vet. - Ongoing care for cats with recurring health problems, with vets offering reassurance to worried owners. - A dog kept in for a 24‑hour kidney “flush,” followed by a complaint that no further tests were done to check response and that the plan was “see how it goes.” - Out-of-hours care: one owner’s only downside was that the out-of-hours service is “so far away.” ## Services Services and care mentioned in the provided sources include: - **Emergency care:** the clinic is listed as providing emergency veterinary services (24/7 or extended hours per the clinic data). One reviewer notes the **out-of-hours option requires travel** and felt it was far away. - **Routine veterinary care:** described as prompt/efficient for “routine things.” - **In-patient/acute medical treatment:** one review describes **24-hour kidney flushing** (likely IV fluid therapy) for a dog. - **Ongoing medical management:** reviews mention continued treatment for a young cat with “many health problems.” - **Preventative care plan:** one reviewer references a preventative plan that included **flea and worming tablets**, and describes it as a **12‑month rolling contract** (see Reviews for the disputed cancellation experience). - **Veterinary nurse training facility:** listed in the clinic data provided. ## People No individual clinicians are named in the information provided, but reviewers repeatedly mention: - **Reception team:** described as friendly, helpful and efficient (e.g., “very prompt… good service from the reception staff”). - **Veterinary nurses:** several owners mention nurses as consistently supportive and helpful with questions and problems. - **Vets:** some owners say vets reassured them during ongoing health issues; one owner reports the opposite experience during a kidney problem, describing uncertainty about next steps and feeling there was “no support.” ## Reviews **4.6 stars from 387 reviews.** The themes below are drawn from the latest written reviews available to us. - **Efficient routine appointments and smooth front-desk handling** are mentioned in recent 5-star reviews (prompt service; good support from reception, nurse and vet). - **Positive environment and manner:** multiple reviewers describe staff as courteous/kind and the interior as “immaculate” and welcoming. - **Care continuity for cats:** one owner describes extended treatment for a young cat with repeated health problems and says the team provided reassurance throughout. - **Out-of-hours trade-off:** one reviewer’s main negative is that the out-of-hours service is far away. - **A contrasting negative account about clinical follow-up and plan terms:** one reviewer describes a 24-hour kidney flush for their dog but says no follow-up tests were done and they were told to “see how it goes,” then reports difficulty cancelling a preventative plan (told they must pay the remainder of a 12‑month contract and would not be entitled to services, including flea/worming tablets, after initiating cancellation).

## Summary Alexander Veterinary Centre offers general veterinary care with on-site diagnostic and treatment facilities, including modern surgery and dentistry, an in-house laboratory, and imaging (X-ray and ultrasound) plus ECG. The clinic also states it provides emergency care, and one review describes late-night treatment after a cat was attacked by a dog. Based on the latest reviews available to us, owners often mention thorough explanations (for example, a vet discussing a young dog’s growth in detail and answering questions), but there are also serious negative reports: one reviewer describes a major medication error, and another describes poor communication and follow-up around euthanasia as well as an automated vaccination reminder two weeks later. The website notes participation in the IVC Evidensia “Positive Pawprint Partner” scheme and references Pet Health Club®. ## Services From the clinic website summary and reviews, services mentioned include: - Emergency care (clinic states it offers this; one review describes out-of-hours treatment for a cat injured in a dog attack) - Modern surgical facilities - Dental facilities (dentistry is listed on the website; a reviewer also mentions their dog later needing 8 tooth extractions elsewhere after months of raising dental concerns) - In-house laboratory testing - Diagnostic imaging and monitoring: - X-ray - Ultrasound - ECG - Blood pressure monitoring - Preventive care: - Annual health check with booster vaccination - Pet Passport and export of pets - Veterinary nurse training facility (listed in the structured clinic data) ## People No individual clinicians are named in the information provided. In reviews, owners describe: - A vet being “very thorough” and giving detailed information (example: discussing a young dog’s growth and development) - Staff taking time to explain things “carefully and in multiple ways” and not making clients feel rushed (reported by one reviewer) - A contrasting experience where a reviewer felt no one checked in after their dog was put to sleep, and they report a promised follow-up from a manager did not happen ## Reviews **Google rating: 4.6 stars from 199 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Explanations and thoroughness: owners describe detailed discussions during appointments and staff answering questions without rushing. - Emergency care: one account credits the clinic’s late-night treatment and quick judgement with saving a cat after an attack. - Cost: one reviewer comments the clinic “can be a tad costly” (no prices were stated). - Serious complaints (conflicting with the many positive reviews): - One reviewer alleges a major drug error. - Another describes a poor euthanasia experience (waiting with the body, lack of check-ins) and a later automated vaccine reminder; they also report that a promised managerial follow-up never happened. - One reviewer says repeated dental concerns were not acted on, and their dog later required multiple tooth extractions elsewhere.