Alexander Veterinary Centre

Alexander Veterinary Centre offers general veterinary care with on-site diagnostic and treatment facilities, including modern surgery and dentistry, an in-house laboratory, and imaging (X-ray and ultrasound) plus ECG. The clinic also states it provides emergency care, and one review describes late-night treatment after a cat was attacked by a dog.

Based on the latest reviews available to us, owners often mention thorough explanations (for example, a vet discussing a young dog’s growth in detail and answering questions), but there are also serious negative reports: one reviewer describes a major medication error, and another describes poor communication and follow-up around euthanasia as well as an automated vaccination reminder two weeks later.

The website notes participation in the IVC Evidensia “Positive Pawprint Partner” scheme and references Pet Health Club®.

Services

From the clinic website summary and reviews, services mentioned include

• •Emergency care (clinic states it offers this; one review describes out-of-hours treatment for a cat injured in a dog attack)
• •Modern surgical facilities
• •Dental facilities (dentistry is listed on the website; a reviewer also mentions their dog later needing 8 tooth extractions elsewhere after months of raising dental concerns)
• •In-house laboratory testing
• •Diagnostic imaging and monitoring
• •X-ray
• •Ultrasound
• •ECG
• •Blood pressure monitoring
• •Preventive care
• •Annual health check with booster vaccination
• •Pet Passport and export of pets
• •Veterinary nurse training facility (listed in the structured clinic data)

People

No individual clinicians are named in the information provided. In reviews, owners describe

• •A vet being “very thorough” and giving detailed information (example: discussing a young dog’s growth and development)
• •Staff taking time to explain things “carefully and in multiple ways” and not making clients feel rushed (reported by one reviewer)
• •A contrasting experience where a reviewer felt no one checked in after their dog was put to sleep, and they report a promised follow-up from a manager did not happen

Reviews

Google rating: 4.6 stars from 199 reviews.

• •Explanations and thoroughness: owners describe detailed discussions during appointments and staff answering questions without rushing.
• •Emergency care: one account credits the clinic’s late-night treatment and quick judgement with saving a cat after an attack.
• •Cost: one reviewer comments the clinic “can be a tad costly” (no prices were stated).
• •Serious complaints (conflicting with the many positive reviews)
• •One reviewer alleges a major drug error.
• •Another describes a poor euthanasia experience (waiting with the body, lack of check-ins) and a later automated vaccine reminder; they also report that a promised managerial follow-up never happened.
• •One reviewer says repeated dental concerns were not acted on, and their dog later required multiple tooth extractions elsewhere.