Grove Veterinary Centre

Grove Veterinary Centre is listed (in the clinic data provided) as a veterinary nurse training facility and as offering emergency veterinary services (described there as 24/7 or extended hours). Recent reviews most often describe prompt routine appointments and a team approach involving reception staff, veterinary nurses and vets. Several owners mention an “immaculate” interior and a welcoming experience, while one detailed negative review raises concerns about follow-up and support after kidney treatment and about the terms of a preventative plan cancellation.

Concrete specifics mentioned by reviewers include

• •Routine visits described as “very prompt” and “efficient,” with good support from reception, nurses and the vet.
• •Ongoing care for cats with recurring health problems, with vets offering reassurance to worried owners.
• •A dog kept in for a 24‑hour kidney “flush,” followed by a complaint that no further tests were done to check response and that the plan was “see how it goes.”
• •Out-of-hours care: one owner’s only downside was that the out-of-hours service is “so far away.”

Services

Services and care mentioned in the provided sources include

• •Emergency care: the clinic is listed as providing emergency veterinary services (24/7 or extended hours per the clinic data). One reviewer notes the out-of-hours option requires travel and felt it was far away.
• •Routine veterinary care: described as prompt/efficient for “routine things.”
• •In-patient/acute medical treatment: one review describes 24-hour kidney flushing (likely IV fluid therapy) for a dog.
• •Ongoing medical management: reviews mention continued treatment for a young cat with “many health problems.”
• •Preventative care plan: one reviewer references a preventative plan that included flea and worming tablets, and describes it as a 12‑month rolling contract (see Reviews for the disputed cancellation experience).
• •Veterinary nurse training facility: listed in the clinic data provided.

People

No individual clinicians are named in the information provided, but reviewers repeatedly mention

• •Reception team: described as friendly, helpful and efficient (e.g., “very prompt… good service from the reception staff”).
• •Veterinary nurses: several owners mention nurses as consistently supportive and helpful with questions and problems.
• •Vets: some owners say vets reassured them during ongoing health issues; one owner reports the opposite experience during a kidney problem, describing uncertainty about next steps and feeling there was “no support.”

Reviews

4.6 stars from 387 reviews. The - Efficient routine appointments and smooth front-desk handling are mentioned in recent 5-star reviews (prompt service; good support from reception, nurse and vet).

• •Positive environment and manner: multiple reviewers describe staff as courteous/kind and the interior as “immaculate” and welcoming.
• •Care continuity for cats: one owner describes extended treatment for a young cat with repeated health problems and says the team provided reassurance throughout.
• •Out-of-hours trade-off: one reviewer’s main negative is that the out-of-hours service is far away.
• •A contrasting negative account about clinical follow-up and plan terms: one reviewer describes a 24-hour kidney flush for their dog but says no follow-up tests were done and they were told to “see how it goes,” then reports difficulty cancelling a preventative plan (told they must pay the remainder of a 12‑month contract and would not be entitled to services, including flea/worming tablets, after initiating cancellation).