Vets Now Kendal

- Fast access in urgent situations: recent reviewers describe being seen quickly in emergencies, including late-night cases, and one owner said they were able to get helpful advice by phone again at midnight and 4am. - Calm, caring clinical approach: many reviews mention professional, reassuring vets and nurses who made a stressful situation feel calmer, with owners describing staff as friendly, gentle, knowledgeable, and thorough. - Clear explanations and updates: several owners highlight detailed information, honest answers, and regular updates while pets were being assessed or treated.

Vets Now Kendal is an out-of-hours emergency veterinary clinic in Kendal and is part of IVC Evidensia. The clinic offers emergency consultations, including holiday cover, and its website also lists a video consultation service. Recent feedback points to prompt help in urgent situations, clear communication, and compassionate support during serious illness and end-of-life decisions, alongside some mixed experiences with reception and admin.

Services

•Emergency and out-of-hours care: The clinic provides emergency veterinary consultations, with reviews describing pets being seen late at night, after road traffic accidents, and during urgent illness. One owner also described being able to phone back later the same night for further advice.
•Video consultations: The website lists a “Speak to a Vet Now” video consultation service.
•Diagnostics and assessment: Reviews mention blood tests and a scan being used to help rule out serious illness, as well as thorough examinations and clear explanations of findings.
•Treatment and stabilisation: Examples mentioned by owners include pain relief and medication to help gut movement in a rabbit, along with emergency assessment and treatment for dogs and cats.
•Ongoing communication and support: Owners mention regular updates during treatment, being told when they would next hear from the team, and having questions answered honestly and clearly.
•End-of-life care: Reviews highlight sensitive support around final decisions, including explanations of options and time given to say goodbye.

Pricing

No published pricing information is currently available for this clinic.

People

•Tracy (reception): praised as efficient and sympathetic, helping owners feel more at ease during an emergency visit.
•Jo: thanked in more than one review for kindness, honest communication, and advice that helped improve a dog’s final days.
•Lorenzo: mentioned positively for kind, honest communication during a kitten’s emergency treatment.
•Heather and Ellie: thanked for seeing a pet quickly and helping get him home within an hour.
•Chantal and Scott: specifically thanked alongside Jo for advice and support during a dog’s final days.
•Amanda: praised for professional, compassionate end-of-life support and for giving an owner time to say goodbye.
•Jack and Lucy: previously thanked for being friendly and efficient, carrying out tests and reassuring an owner quickly.

Reviews

Google reviews show 4.5 stars from 66 reviews.

•Fast access in urgent situations: recent reviewers describe being seen quickly in emergencies, including late-night cases, and one owner said they were able to get helpful advice by phone again at midnight and 4am.
•Calm, caring clinical approach: many reviews mention professional, reassuring vets and nurses who made a stressful situation feel calmer, with owners describing staff as friendly, gentle, knowledgeable, and thorough.
•Clear explanations and updates: several owners highlight detailed information, honest answers, and regular updates while pets were being assessed or treated.
•Some reception and admin frustrations: one recent negative review focused on difficulty getting through reception, while another described a long wait, a rushed rabbit consultation, an extra invoice after leaving, and delays with insurance confirmation.

Reviews for Vets Now Kendal

Note: Showing the 10 most recent Google reviews out of 66 we track in total. Recent reviews may not be representative of overall sentiment.

David Ellis

1 month ago

Called up late Sunday evening with dog troubles. Got seen immediately. And I called back later at midnight and at 4 am and spoke to a vet for advice. Which was very helpful.

Kay Farren

Both vet and nurse were very professional. They checked my old terrier out thoroughly after he was hit by a car. The whole experience was very calming. With alot of reassurance from the team.

Almira Stoms

2 months ago

Thank you so much to Heather and Ellie for sorting Toby out. They'd just dealt with a difficult case but made sure to see us quickly and Toby came home within an hour. Thank you!

Emma Sudlow

Laura Chase

This is not a service any pet owner would want to use willingly, but if your beloved pet is in danger, rest assured they will be in safe and caring hands. I cannot express my gratitude enough for all you’ve done for our kitten Poppy. We received regular updates, detailed information, and were always told when we’ll be hearing next. My biggest thanks to Jo and Lorenzo for being so kind while also being honest, and for humoring my many questions while I was trying to wrap my head around what was happening.

Karen Dixon

3 months ago

Very friendly and caring staff. 😊

Carrie NEWTON

Hopeless even trying to get past reception who couldn't even take details correctly and more interested in how I identified!

chloe dalzell

I wasn’t sure whether to leave a review or not, especially as this happened back in July. One of my rabbits stopped eating and was lethargic and hiding, (all symptoms of GI stasis) which in rabbits, this can quickly turned fatal if left untreated. I rang VetsNow and had to go through a questionnaire over the phone before heading to the clinic to be buzzed in on arrival. We got there and had to wait an hour to be seen by the one emergency vet on shift. When she did see us, it felt rushed and unsympathetic. She asked us about her eating habits and then physically examined her before weighing her, which she got us to do on the dog scales out in the main waiting room (in front of dogs that were also waiting to be seen). Took her into the back for a blood test, which came back as ok, just results seemed to be showing stress. So she prescribed us some pain killers to take home and gave her some medication to help move the gut along. It just felt like we were an inconvenience or a nuisance by being there… Her attitude wasn’t great and felt like everything was very rushed and there was no empathy towards us or our rabbit. When leaving, I paid in full (or so I thought) to claim back on my insurance. Got home and they’d sent me another invoice which they’d forgot to charge me for when I left. So I paid it online and quickly sent off the insurance documents to my company. Which they had to wait 2-3 weeks to hear back from the vets to confirm before they could reimburse me. I had to email twice to try and remind them/speed up the process, and I know my insurance company contacted them a fair few times too. Appreciate it’s the only emergency vets in Kendal, so if needs must. And I’m sure it depends on which vet you see on the day. But along with the lack of empathy, attitude and payment issues etc. it was quite a stressful experience for us

Jackie Lawson

4 months ago

Easy to find. Lovely vet and nurses made us feel as ease.

Malcolm Houghton

I had a very good experience when I visited with my dog. The vet was very pleasant,knowledgeable and thorough in how the dog 's problems were dealt with and explained things in a nice and easily understood way.

Vets Now Kendal – Vets in Kendal

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