Frame and Swift Ltd

Frame and Swift Ltd is an independent mixed veterinary practice treating farm, equine and small animals. The website highlights in-house CT, keyhole (laparoscopic) surgery, laser surgery, and hospitalisation, alongside facilities such as an equine operating theatre, stabling/paddocks, four consultation rooms, and extensive kennelling. It also states a full out-of-hours service with on-call staff available 24 hours a day.

Recent reviews strongly praise the vets’ explanations and handling of pets (including keeping cats notably relaxed during appointments and smooth recovery after neutering), but there’s a clear conflict around front-desk/management experiences: two reviewers describe rudeness, confusing repeat invoicing, and problems leaving without medication.

Services

• •Species treated (as stated): farm animals, equine, and small animals including dogs, cats and rabbits
• •Diagnostics & procedures, including CT (computer tomography) and full digital imaging
• •Surgery
• •Keyhole/laparoscopic surgery
• •Laser surgery
• •Dentistry
• •Hospitalisation (inpatient care)
• •Preventative medicine
• •Equine facilities mentioned on the website: equine operating theatre, covered examination area, stabling and paddocks
• •Pre-purchase examinations (listed on the website)
• •Emergency / out-of-hours: website states a full out-of-hours service with on-call staff 24 hours a day
• •Procedures mentioned in reviews: cat neutering (with owners reporting pets recovered very smoothly)

People

• •Julie (described in reviews as receptionist and as practice manager): two separate 1-star reviews describe her as “extremely rude” and lacking compassion during ongoing treatment for a seriously ill pet; one also alleges repeated invoicing for fees already paid and difficulties around insurance payment handling.
• •The vets (unnamed): repeatedly described as explaining things clearly, being knowledgeable, and helping keep pets calm (one owner said their cat was the most relaxed they’d ever seen at a vet). One reviewer explicitly contrasted their experience by saying “the vets themselves are fantastic” despite dissatisfaction with reception/management.

Reviews

Google rating: 4.8 stars from 257 reviews. “”

• •Multiple owners praise clear explanations and feeling their pet was kept at ease during visits.
• •Cat care is specifically mentioned: a reviewer reported kittens neutered with an unusually smooth recovery, and another described their older cat as remarkably relaxed at appointments.
• •Emergency responsiveness is mentioned positively (“timely responses to emergencies”).
• •Several reviews mention pricing as “reasonable/very reasonably priced,” but without specific figures.
• •A minority of recent reviews report serious administrative/front-desk issues, including
• •Rudeness attributed to the same staff member named in both reviews
• •Being left without medication multiple times (as alleged)
• •Confusing/duplicated invoicing and dissatisfaction with how insurance payments/claims were handled (including mention of an admin fee for submitting claims)