Frame and Swift Ltd – Vets in Penrith
Clinic Overview
Frame and Swift Ltd is an independent mixed veterinary practice treating farm animals, horses, and small animals. The practice offers advanced facilities including in-house CT, keyhole surgery, laser surgery, hospitalisation, and dedicated equine facilities, and it states that on-call staff provide a full 24-hour out-of-hours service. Recent feedback is largely very positive about the vets, nurses, and overall care, with a smaller number of reviews reporting problems with reception and billing administration.
Frame and Swift Ltd is an independent mixed veterinary practice treating farm animals, horses, and small animals. The practice offers advanced facilities including in-house CT, keyhole surgery, laser surgery, hospitalisation, and dedicated equine facilities, and it states that on-call staff provide a full 24-hour out-of-hours service. Recent feedback is largely very positive about the vets, nurses, and overall care, with a smaller number of reviews reporting problems with reception and billing administration.
Services
- •Mixed practice care: the clinic treats farm, equine, and small animals, including dogs, cats, and rabbits.
- •Diagnostics, treatment, and surgery: website information includes CT, full digital imaging, dentistry, laser surgery, keyhole/laparoscopic surgery, preventative medicine, and hospitalisation for inpatients.
- •Equine facilities and work: the practice lists an equine operating theatre, covered examination area, stabling and paddocks, and pre-purchase examinations. Recent reviews also mention help with a horse during a laminitis flare-up.
- •Small animal examples from reviews: owners mention cat neutering with smooth recovery, a cancerous lump removal in a dog, and vets who explain options clearly and help nervous pets stay settled during appointments.
- •Emergency care: the practice says it provides a full out-of-hours service with on-call staff available 24 hours a day.
Pricing
No published pricing information is currently available for this clinic.
People
- •Neil is mentioned by name in a recent review, with one owner saying his care and advice helped their horse through a serious laminitis flare-up.
- •Julie is named in negative reviews and referred to as a receptionist and practice manager; those reviews raise concerns about rudeness, medication administration, and billing or insurance handling.
- •The wider clinical team — including vets, vet nurses, and technicians — is frequently praised for being kind, knowledgeable, and clear in explaining treatment and next steps.
Reviews
Frame and Swift has a 4.8-star Google rating from 258 reviews.
- •Recent reviews are mostly very positive about the clinical care, with owners praising clear explanations, kind handling, and good support for both routine and more serious cases.
- •Specific examples include help with a horse’s laminitis, a dog’s lump removal, cat neutering, and care for pets that are normally anxious or difficult to settle at the vet.
- •Reception is viewed more mixed than the clinical side: several reviewers call the front desk helpful and friendly, but two 1-star reviews report rudeness, medication issues, and confusing repeat invoicing or insurance administration.
- •A few reviewers also mention a good atmosphere, care plans, lots of parking, and pricing they felt was reasonable.

