Emergency Vets in Penrith

## Summary Frame and Swift Ltd is an **independent mixed veterinary practice** treating **farm, equine and small animals**. The website highlights **in-house CT**, **keyhole (laparoscopic) surgery**, **laser surgery**, and **hospitalisation**, alongside facilities such as an **equine operating theatre**, **stabling/paddocks**, **four consultation rooms**, and **extensive kennelling**. It also states a **full out-of-hours service with on-call staff available 24 hours a day**. Recent reviews strongly praise the **vets’ explanations and handling of pets** (including keeping cats notably relaxed during appointments and smooth recovery after neutering), but there’s a clear conflict around **front-desk/management experiences**: two reviewers describe rudeness, confusing repeat invoicing, and problems leaving without medication. ## Services - **Species treated (as stated):** farm animals, equine, and small animals including **dogs, cats and rabbits** - **Diagnostics & procedures**, including **CT (computer tomography)** and **full digital imaging** - **Surgery:** - **Keyhole/laparoscopic surgery** - **Laser surgery** - **Dentistry** - **Hospitalisation** (inpatient care) - **Preventative medicine** - **Equine facilities** mentioned on the website: **equine operating theatre**, **covered examination area**, **stabling and paddocks** - **Pre-purchase examinations** (listed on the website) - **Emergency / out-of-hours:** website states a **full out-of-hours service** with **on-call staff 24 hours a day** - **Procedures mentioned in reviews:** **cat neutering** (with owners reporting pets recovered very smoothly) ## People - **Julie (described in reviews as receptionist and as practice manager):** two separate 1-star reviews describe her as **“extremely rude”** and lacking compassion during ongoing treatment for a seriously ill pet; one also alleges **repeated invoicing for fees already paid** and difficulties around **insurance payment handling**. - **The vets (unnamed):** repeatedly described as **explaining things clearly**, being **knowledgeable**, and helping keep pets calm (one owner said their cat was the most relaxed they’d ever seen at a vet). One reviewer explicitly contrasted their experience by saying **“the vets themselves are fantastic”** despite dissatisfaction with reception/management. ## Reviews **Google rating: 4.8 stars from 257 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Multiple owners praise **clear explanations** and feeling their pet was **kept at ease** during visits. - **Cat care** is specifically mentioned: a reviewer reported **kittens neutered** with an unusually smooth recovery, and another described their older cat as **remarkably relaxed** at appointments. - **Emergency responsiveness** is mentioned positively (“timely responses to emergencies”). - Several reviews mention **pricing** as “reasonable/very reasonably priced,” but without specific figures. - A minority of recent reviews report serious administrative/front-desk issues, including: - **Rudeness** attributed to the same staff member named in both reviews - Being **left without medication multiple times** (as alleged) - **Confusing/duplicated invoicing** and dissatisfaction with how **insurance payments/claims** were handled (including mention of an **admin fee for submitting claims**)

## Summary Vets for Pets is part of the Vets for Pets group. The practice presents itself as a modern, well-equipped clinic (in-house lab and pharmacy, digital x‑ray and ultrasound, operating theatre, hospital ward and isolation unit) for dogs, cats and rabbits. Reviews back up a strong emphasis on getting pets seen quickly when they’re unwell (including same‑afternoon appointments and being taken straight in close to closing time), plus follow-up contact (owners mention unprompted check‑in phone calls at no cost). Multiple reviewers also highlight “transparent pricing” and feeling guided through treatment options rather than pressured. ## Services Based on the website and recent review details, the clinic offers: - **Consultations and treatment for acute illness/injuries**, with examples in reviews including: - Treatment for a dog that became unwell (exam and a course of medication) - Prescribing **antibiotics** and **anti‑inflammatory medication** - Help for an **injured claw** - Assessment of an **eye injury** - **Diagnostics and facilities (in-practice)**: - **In-house laboratory** (biochemistry and haematology) - **Blood pressure monitoring** - **Digital x‑ray** - **Ultrasound** - **Pharmacy** - **Hospitalisation and infection control**: - **Hospital ward** - **Isolation unit** - **Surgery/dental**: - **Operating theatre** - **Dentistry** - **Emergency cover arrangements** (as stated on the website): when closed, emergency cover is arranged with **The Green Veterinary Surgery**, with different fees **before and after 9pm**. - **Veterinary nurse training facility** (listed in the clinic data) ## People Named team members mentioned by owners: - **Louise (vet)** – repeatedly mentioned for taking time with unwell dogs and explaining treatment; one owner specifically notes being prescribed antibiotics and anti‑inflammatories and feeling the focus was on the dog rather than money. - **Dermot (vet, name noted with some uncertainty by one reviewer)** – described as helping owners decide on the best course of treatment and giving reassuring advice. - **Melanie / “Mel” (vet)** – credited in an urgent situation where staff stayed late to treat a puppy that was brought in just before closing. - **Reception and nursing team** – mentioned for practical support during stressful visits (including bringing a drink and a phone charger), and for handling a lost-dog reunion by finding owner details via a database. ## Reviews **Google rating: 4.8 stars from 145 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access when something is wrong**, including same‑afternoon appointments and being seen within about half an hour on a Sunday for an eye injury; multiple accounts describe being taken in even when not registered. - **Staff staying late to complete care** in at least one case (arriving shortly before closing and leaving well after). - **Clearer cost expectations**: reviewers mention “transparent pricing” and an exam that felt thorough without “costing a fortune elsewhere.” - **Follow-up contact**: one owner reports **unprompted check‑up phone calls** at no cost. - **Practical, problem-solving help beyond clinical care**, such as reuniting a lost dog with their owner by checking a database.

## Summary Paragon Veterinary Group is a multi-branch veterinary practice that treats pets as well as equine and farm animals, with the website stating over 80 years of experience. It appears set up for both day-to-day care and more advanced work—particularly for horses and breeding—while reviews also describe timely help for urgent pet problems. Concrete specifics owners mention include: - Returning calls promptly and fitting in an urgent dog case quickly after the dog ate something it shouldn’t. - Clear explanations aimed at reassuring owners during an urgent visit. - Coordinating with another vet to exchange medical notes and deliver blood test results within 24 hours (as described in a review). - A vet named Sam being specifically credited with helping a dog that has had ongoing ear infections feel at ease. Emergency care is referenced, but the scope varies by source (see **Services**). ## Services Based on the clinic website and the latest reviews available: - **Pets (companion animals)** - Routine veterinary healthcare (website) - Urgent assessment for issues such as a dog eating something unsafe (review) - Management of **ear infections** (review) - **Blood testing**, including liaising with a pet’s usual vet and sharing results (review) - **Equine** - Routine healthcare (website) - Lameness treatment (website) - Reproduction services, including **embryo transfer**, **MOET/IVF**, and **semen collection** (website) - **Gastroscopy** and **endoscopy** (website) - Surgery and dentistry (website) - Therapeutic laser (website) - **Farm animals** - Farm animal care is indicated by species covered on the website (website) - **Emergency care** - The website states emergency care is provided **for equine and farm animals**. - The clinic data also lists “Emergency veterinary services (24/7 or extended hours)”, without specifying species. These two sources don’t fully match on scope. ## People - **Sam** (role not stated): Mentioned by name in reviews for helping a dog with “horrible ear infections,” with the owner noting the dog was “totally at ease with her.” ## Reviews **Google rating: 4.9 stars from 55 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast response for urgent problems:** one owner describes calling while still out walking and getting a call back “as soon as the vet started,” followed by being seen quickly. - **Clear communication and reassurance:** owners describe being given “all the information we needed to put us at ease.” - **Not pushing unnecessary spend:** one review explicitly says the team “aren’t too pushy trying to make you spend money.” - **Continuity and coordination of care:** a review describes the vet exchanging medical notes with another practice and providing blood test results within 24 hours. - **Ongoing-condition support:** ear infection care is specifically mentioned, with the dog reportedly staying relaxed with the vet.

## Summary Veterinary Vision Ltd is a dedicated ophthalmology referral clinic focused on eye conditions and eye surgery. The website describes “state-of-the-art operating facilities,” and reviews repeatedly mention complex procedures and decision-making support—such as cataract surgery (including prosthetic lens fitting), lens luxation, corneal ulcers, and eye removal. Owners also describe thorough explanations throughout treatment, with some mentioning planned review appointments after surgery and feeling supported through difficult outcome discussions. ## Services - **Ophthalmology referral care** (specialist eye cases referred in). - **Cataract surgery** (mentioned for a senior greyhound; also described alongside **prosthetic lens fitting** in another case). - **Lens luxation** assessment and treatment decision support (described as painful and urgent). - **Corneal ulcers** management (ulcers in both eyes mentioned). - **Eye removal (enucleation)** (described in a young dog with multiple ocular defects). - **Surgical admissions** for eye procedures (owners mention pets being admitted for surgery and feeling safe during admission). - **Follow-up/recheck appointments** after surgery are referenced (a review mentions being “due in for a review” a few days later). ## People - **Rebecca**: mentioned as helping an owner arrive with a very unwell dog; described as **calm and clear**, and as helping them make a difficult decision when the outcome wasn’t what they wanted. - **Richard**: repeatedly referenced as the vet managing a long-term ophthalmology case from puppyhood through multiple surgeries, including cataract removal and prosthetic lens fitting; owners emphasise his **skills/knowledge** and that procedures and next steps were explained. ## Reviews **Google rating: 4.9 stars from 242 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Successful restoration of vision after cataract surgery**, including a case described as “not straightforward,” with owners reporting the dog “has his sight back.” - **Clear explanations and communication** throughout diagnosis, surgery, and recovery (“everything was explained fully”; “felt heard and listened to”). - **Support during emotionally difficult decisions**, particularly when outcomes were expected but still distressing. - **Range of eye problems handled**, with owners explicitly mentioning cataracts, lens luxation, ulcers in both eyes, and eye removal. - **Team experience during admissions and procedures**, with owners noting pets were “well looked after” and they felt safe when their dog was admitted for surgery.

## Summary The Green Veterinary Surgery describes itself as a small, personalised practice with diagnostic, treatment and surgical facilities, accredited through the Royal College Practice Standards Scheme/RCVS. It’s set up to see a wide range of animals (small animals through to farm and equine) and offers its own 24-hour out-of-hours emergency service. In reviews, owners repeatedly mention clear explanations around investigations (including x-rays), quick emergency response (a vet reportedly attended within 10 minutes overnight), and supportive handling of difficult situations and nervous pets (notably cats). ## Services Based on the clinic website summary and the latest reviews, services mentioned include: - Diagnostic workups, including **x-rays** - **Surgical facilities**, including **neutering** - **Annual health checks** and **vaccinations** - **Microchip implantation** - Preventative health care advice - **Free nurse clinics**, including weight clinics and puppy/kitten clinics - Behavioural and anxiety advice - **Dog grooming** (referenced on the website and in reviews) - **24-hour out-of-hours emergency care provided by the practice’s own vets** ## People - **Martin** (vet, role implied in reviews): mentioned for rapid out-of-hours response (coming in overnight within 10 minutes for an emergency) and for supportive communication during a difficult case with a dog. - **Charlie**: repeatedly named alongside Martin as being particularly good at handling cats, including an older cat described as “particularly nervous.” - Wider team: reviewers describe staff explaining what’s happening and what to expect next during diagnostics (including x-rays), and being good with dogs that are “a bit of a handful.” ## Reviews **Google rating: 4.8 stars from 52 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency responsiveness:** an overnight emergency appointment where the vet reportedly arrived within 10 minutes; the owner felt the fast response “saved our dog.” - **Communication during investigations/treatment:** owners mention being told what’s going on and what might happen next during cases involving **x-rays**. - **Handling anxious or challenging pets:** specific praise for calm handling of a “particularly nervous” older cat and a dog described as hard to manage. - **Support in emotionally difficult situations:** owners describe sympathetic support throughout a case with a distressing outcome. - **Grooming also praised:** one reviewer specifically highlights the groomers as “amazing.”