Vets for Pets – Vets in Penrith
Clinic Overview
- Many reviewers describe quick help for urgent problems, including same-day appointments, prompt care for holidaymakers, and calm phone advice about a possible chocolate ingestion. - Compassionate, friendly care is a strong theme, with praise for how staff treated both pets and owners during stressful situations. - Several reviews mention staff going beyond the basics, including staying open late to complete treatment and offering practical support at reception.
Services
- •Consultations for illness and minor injuries: the clinic sees pets with acute problems, with examples including same-afternoon appointments for an unwell dog, treatment for an injured claw, assessment of an eye injury, and urgent help for pets taken ill while owners were on holiday in the area.
- •Advice for urgent concerns: reviewers describe calm telephone guidance for problems such as suspected chocolate ingestion, as well as cases where pets were seen quickly even when not already registered.
- •Diagnostics and on-site facilities: in-house laboratory services for biochemistry and haematology, blood pressure monitoring, digital x-ray, ultrasound, and an in-house pharmacy.
- •Surgery, dental care and inpatient support: operating theatre, dentistry, hospital ward, and an isolation unit.
- •Emergency arrangements: when the practice is closed, emergency cover is arranged with The Green Veterinary Surgery, with different fees applying before and after 9pm.
- •Other practice facilities: the clinic is also listed as a veterinary nurse training facility.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews also mention transparent pricing, and some owners felt examinations were thorough without being overly expensive.
People
- •Louise (vet): praised for kind, careful treatment of an unwell dog at a same-afternoon appointment, with one owner specifically mentioning antibiotics and anti-inflammatory medication being prescribed.
- •Mel / Melanie (vet): highlighted in urgent cases, including one where staff stayed well past closing to treat a puppy; another regular client says they normally see either Mel or Kathrine.
- •Kathrine (vet): named by a reviewer as one of the vets they usually see.
- •Dermot (vet, name noted with some uncertainty by one reviewer): described as reassuring and helpful when talking owners through treatment choices.
- •Reception and nursing team: warmly mentioned for practical support during stressful visits, including helping a stranded owner with a drink and phone charger, and reuniting a lost dog with its owner by checking a database.
Reviews
Google rating: 4.8 stars from 153 reviews.
- •Many reviewers describe quick help for urgent problems, including same-day appointments, prompt care for holidaymakers, and calm phone advice about a possible chocolate ingestion.
- •Compassionate, friendly care is a strong theme, with praise for how staff treated both pets and owners during stressful situations.
- •Several reviews mention staff going beyond the basics, including staying open late to complete treatment and offering practical support at reception.
- •A small number of recent reviews report unhelpful or rude phone interactions and difficulty getting assistance in specific circumstances, which contrasts with the largely positive feedback elsewhere.
