Dog & Cat Vets in Clay Cross

## Summary Vets Now Chesterfield is part of the Vets Now emergency veterinary group, set up for out-of-hours urgent and emergency care for small animals, with support also available via video consultation (as described on the clinic’s site). Recent reviews frequently mention being seen quickly during out-of-hours emergencies (including “within 10 mins”), and that notes can be sent on to a client’s regular “partner practice” vet. Pricing is a repeated decision point: several reviewers describe very high fees (including being quoted £300+ for a consultation and £1500–£1600 for overnight care), while others say costs were “high” but treatment felt “worth it” or “reasonable” once underway. ## Services - Out-of-hours emergency care when host practices are closed (website). - Small-animal emergency treatment (website). - Video consultations (“Speak to a Vet Now” via video chat) mentioned on the clinic’s site. - Cases and treatments explicitly mentioned in reviews: - Treatment for a tooth abscess, including antibiotics. - Care for a cat with a glass cut. - Emergency assessment/treatment after a road traffic accident referral. - Secondary pneumothorax (air around the lungs) management discussed in a dog’s case. - Euthanasia (PTS) and time/space provided for families to say goodbye. - Communication/continuity: - One reviewer states notes are sent to a client’s regular vet if it is a “partner practice.” ## Pricing - One reviewer reports paying **£300** for “basic observations.” - One reviewer says they were told on the phone a **£300+ consultation fee** to be seen. - One reviewer reports being quoted **£1500–£1600** for **overnight emergency care**. - One reviewer reports paying **£455.55** for their cat to be seen and euthanised (PTS). - One reviewer reports an additional **£400+** quoted for **individual cremation and casket** (on top of the visit/PTS bill). - Multiple reviews describe costs as “high”/“ridiculously high,” and one mentions wanting a clearer breakdown of charges. ## People - **Will (vet)**: described as “very knowledgeable” in an out-of-hours visit. - **Lottie**: specifically thanked for care provided to a dog with a secondary pneumothorax. - **Vet nurse (unnamed)**: in one review, handled a cat with a glass cut and the clinic “waived the vet consultancy fee” as a result. - Communication style noted in end-of-life situations: one family appreciated that staff were “prompt and clear,” didn’t “sugarcoat,” and allowed time and space to say goodbye (including late at night). ## Reviews **Google rating: 4.2 stars from 388 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Speed/access out of hours:** several accounts of being seen quickly (including “within 10 mins”) during urgent situations. - **Handling anxious pets and owners:** one owner says staff “made a real fuss” over their dog to ease anxiety; others describe gentle handling during traumatic situations (e.g., post-accident referral). - **Clear, direct updates in emergencies (including end of life):** reviewers mention straightforward explanations without false reassurance, and being given time to say goodbye. - **Costs are a major pain point, but experiences vary:** multiple reviewers describe consultation/treatment as “extortionate” or “ridiculously high” and ask for clearer itemised costs, while others say it was expensive but “worth it,” or that treatment costs felt reasonable despite a high consultation fee. - **Mixed experiences with staff manner:** one reviewer felt the vet wasn’t friendly and seemed nervous around their dog, while others describe staff as kind and compassionate.