Vets Now Chesterfield

Vets Now Chesterfield is part of the Vets Now emergency veterinary group, set up for out-of-hours urgent and emergency care for small animals, with support also available via video consultation (as described on the clinic’s site). Recent reviews frequently mention being seen quickly during out-of-hours emergencies (including “within 10 mins”), and that notes can be sent on to a client’s regular “partner practice” vet. Pricing is a repeated decision point: several reviewers describe very high fees (including being quoted £300+ for a consultation and £1500–£1600 for overnight care), while others say costs were “high” but treatment felt “worth it” or “reasonable” once underway.

Services

•Out-of-hours emergency care when host practices are closed (website).
•Small-animal emergency treatment (website).
•Video consultations (“Speak to a Vet Now” via video chat) mentioned on the clinic’s site.
•Cases and treatments explicitly mentioned in reviews
•Treatment for a tooth abscess, including antibiotics.
•Care for a cat with a glass cut.
•Emergency assessment/treatment after a road traffic accident referral.
•Secondary pneumothorax (air around the lungs) management discussed in a dog’s case.
•Euthanasia (PTS) and time/space provided for families to say goodbye.
•Communication/continuity
•One reviewer states notes are sent to a client’s regular vet if it is a “partner practice.”

Pricing

•One reviewer reports paying £300 for “basic observations.”
•One reviewer says they were told on the phone a £300+ consultation fee to be seen.
•One reviewer reports being quoted £1500–£1600 for overnight emergency care.
•One reviewer reports paying £455.55 for their cat to be seen and euthanised (PTS).
•One reviewer reports an additional £400+ quoted for individual cremation and casket (on top of the visit/PTS bill).
•Multiple reviews describe costs as “high”/“ridiculously high,” and one mentions wanting a clearer breakdown of charges.

People

•Will (vet): described as “very knowledgeable” in an out-of-hours visit.
•Lottie: specifically thanked for care provided to a dog with a secondary pneumothorax.
•Vet nurse (unnamed): in one review, handled a cat with a glass cut and the clinic “waived the vet consultancy fee” as a result.
•Communication style noted in end-of-life situations: one family appreciated that staff were “prompt and clear,” didn’t “sugarcoat,” and allowed time and space to say goodbye (including late at night).

Reviews

Google rating: 4.2 stars from 388 reviews. “”

•Speed/access out of hours: several accounts of being seen quickly (including “within 10 mins”) during urgent situations.
•Handling anxious pets and owners: one owner says staff “made a real fuss” over their dog to ease anxiety; others describe gentle handling during traumatic situations (e.g., post-accident referral).
•Clear, direct updates in emergencies (including end of life): reviewers mention straightforward explanations without false reassurance, and being given time to say goodbye.
•Costs are a major pain point, but experiences vary: multiple reviewers describe consultation/treatment as “extortionate” or “ridiculously high” and ask for clearer itemised costs, while others say it was expensive but “worth it,” or that treatment costs felt reasonable despite a high consultation fee.
•Mixed experiences with staff manner: one reviewer felt the vet wasn’t friendly and seemed nervous around their dog, while others describe staff as kind and compassionate.

Reviews for Vets Now Chesterfield

Note: Showing the 5 most recent Google reviews out of 388 we track in total. Recent reviews may not be representative of overall sentiment.

Demi Swindell

a week ago

I felt the vet I saw wasn’t overly friendly, she seemed nervous around my friendly dog. It cost me £300 to do basic observations which seems ludicrous.

Ready Set Cam

Amazing staff and amazing service with my beautiful little girl x

Ella Kistner

Very helpful and kind staff, made a real fuss over my dog which helped his anxiety in the vets. The vet really knew what she was talking about and helped keep my mind at ease. We were seen very quickly despite being out of hours as well. Consultation fee is high but costs of treatment are reasonable. Thank you for saving my dog and making the process as stress free as you could.

Jill Rossiter

2 weeks ago

I am very happy with my dogs treatment on boxing day. He needed antibiotics for a tooth abscess. The only reason I gave 4 stars instead of 5 is the cost of his treatment which was ridiculously high. I would have appreciated a breakdown of treatment costs for the consultation and antibiotics. I only assume it was so expensive due to the bank holiday.

Paul Moore

Expensive but worth it, and it was out of hours, Will the vet was a nice caring guy and very knowledgeable

Tawni-Jade Whitehurst

The staff here are very compassionate and caring. However the prices are absolutely extortionate. I appreciate that it is more expensive to run out of hours clinics and I was made aware on the phone of a £300+ consultation fee for my cat to be seen last night. I was then informed that overnight emergency care would be £1500-£1600 which isn't affordable for myself as a single income household. I explained this and was told in which case the kindest thing to do would be for my beloved cat to be PTS. I was told my bill was £455.55, but that for an individual cremation and casket I would have to pay another £400+ on top of what I had already paid. This would have left my bill at over £800. I don't think it's fair to say that this companies priority is animals and saving them when they make it damn near impossible for anyone to afford life saving treatment. Then still making it extortionate to have a pet PTS, which you have to accept and pay because the alternative is to take the pet home and let the whole family watch them suffer and die? Not a choice that anyone would make. Ultimately I paid £455.55 just to be seen and for my cat to be PTS. I now have to decide whether to go with a different crematorium that can offer me a more reasonable price.

Sarah Brookes

Open 6pm to 8am as emergency out of hours. Grateful to receive such quick service when we needed it for a cat with a glass cut. Was seen within 10 mins. Vet nurse dealt with him so they waived the vet consultancy fee which was good. If your vet is a partner practice all the notes etc get sent over which is great.

Rick Avern

3 weeks ago

We saw Lottie with our Lab who had a secondary pneumothorax. She was absolutely brilliant and can’t thank her enough for what she did. Buddy now had two sessions at his normal vet and still trying to get all air drained. Praying his lungs heal. Thanks to all there.

Holly

a month ago

Brought my beautiful cat Missy here after being referred by Crofts, she’d been in a RTA earlier that day. They were kind and gentle with her and me. The vet was very compassionate and I’ve never experienced such a kind and caring person in such an emotional awful situation. This team deserves the recognition and I am just so grateful for them.

Dana Sims

3 months ago

I had 2 cats put down here from poisoning and I cannot stress enough how amazing this vets was. Unfortunately there was nothing they could do for my cats and the vets were very prompt and clear with what was happening. They didn’t sugarcoat anything or give any false hope which is what my family needed in that terrible time. They let us take our time even when it was past 2 in the morning, they were extremely respectful and kind. Gave us the space to say goodbye and gave us comfort. I know it’s a morbid review! And probably shouldn’t be a good experience! But these vets were angels to us and if they can do that during a horrible time, it proves they really do care about pets and their owners. Thank you all at vetsnow for being such amazing people and caring deeply for our cats and our family. We owe so much to you guys!