Dog & Cat Vets in Ilkeston

## Summary Ambivet Veterinary Group is an established (since 1979) small-animal practice and an RCVS General Practice, with in-house diagnostic facilities (lab, X-ray and ultrasound). The practice treats a wide range of small pets and birds (including rabbits and backyard poultry), and also offers a cardiology referral service. From the latest reviews available, owners most often describe clear explanations from reception and clinical staff (including taking time to re-explain things), prompt handling of worrying issues, and support during end-of-life appointments. One recent review reports a sharp contrast at reception on a single visit, describing being ignored when collecting pre-ordered rabbit hay. ## Services From the clinic website summary: - Consultations and routine care (including vaccinations, parasite control, six-month health checks) - Microchipping - Neutering (spaying is mentioned in a review for a kitten) - Dentistry - Surgery - Diagnostic testing and imaging (in-house lab, ultrasound, X-ray) - Nurse clinics, including: - Blood pressure checks - Grooming & nail clipping - Anal sac expression - Home visits - Cardiology referral service - Species treated listed include dogs, cats, rabbits, small mammals (e.g., guinea pigs, hamsters, ferrets), cage birds, backyard poultry, and wild birds Emergency arrangements (as stated on the website): - During normal opening hours: contact the practice for emergency advice - Out-of-hours emergencies: handled by Ambivet Veterinary Group – Heanor ## People No individual clinicians are named in the information provided. What owners mention in reviews: - Reception communication: one owner describes a receptionist taking time to explain things more than once until they understood; another describes being “totally blanked” and not spoken to when collecting pre-ordered items. - End-of-life care: one review specifically thanks “staff and vet” for being “amazing” during euthanasia. - Handling anxious owners/pets: one reviewer who is “terrified of going to the vets” says the team helped restore their confidence during a vaccination and microchipping visit. ## Reviews Google rating: **4.6 stars from 206 reviews**. Themes below are drawn from the latest written reviews available to us. - Explanations and patience: reviewers mention staff taking time to explain procedures and answer questions until they understood. - Prompt attention for health concerns: one owner says a “worrying issue” was dealt with promptly and helped them feel at ease. - Support in difficult moments: a review highlights compassionate support during euthanasia. - Reception experience can vary: one long-term client describes a single recent visit where they felt ignored at the front desk, despite otherwise positive experiences over the years. - Procedures explicitly mentioned in reviews include kitten spaying, vaccinations (“first big boy injection”), and microchipping.

## Summary Ilkeston Vets4Pets Ltd is part of the Vets4Pets group and states it is a locally owned practice that’s taking new clients. Based on the website, it’s set up for routine consults plus a wide range of in-house diagnostics and procedures (including an in-house lab, digital X‑ray, ultrasound, dental X‑ray, operating theatre, isolation unit, and an in-patient ward). Recent reviews most often focus on support during urgent and end‑of‑life visits (including clear explanations of options before euthanasia), but there is also a serious negative account alleging poor management of an emergency case after IV fluids. Concrete details owners mention include: - urgent same-day support on a Saturday for a cat that deteriorated suddenly - staff taking time to explain options before euthanasia - neutering/spay surgeries, including handling a difficult dog - an emergency appointment with blood tests and an 8‑hour IV drip (raised in a complaint) ## Services From the clinic website summary: - Consultations, including written prescriptions - Vaccinations: puppy/kitten courses; annual boosters; kennel cough vaccination - Neutering: dog castration, dog spay; cat castration, cat spay; rabbit castration, rabbit spay; rabbit vaccination - Diagnostics and monitoring: in-house laboratory testing (biochemistry, haematology), blood pressure monitoring, digital X‑ray/X‑ray, ultrasound, dental X‑ray - Anaesthesia and surgery: operating theatre with gaseous anaesthetic facility - Hospitalisation: in-patient hospital ward and isolation unit - Treatments: laser treatment, physiotherapy and rehabilitation Emergency/out-of-hours (as stated on the website): - The practice says it provides emergency cover even when closed, with out-of-hours care via **Vets Now Nottingham** (listed by the practice). Other capability noted in structured clinic data: - Veterinary Nurse Training facility ## Pricing - Standard consultation fees **start from £302.50** (as stated in the website summary). ## People Named in the latest reviews: - **Tim (vet)** — mentioned as “very supportive” and providing a “plan for future support” for a dog. - **James (vet)** — described as taking time to explain options before a decision to euthanise a cat. - **Issy (reception)** — repeatedly highlighted for handling an end-of-life visit with practical support and kindness. - **Tasha (nurse)** — mentioned as “lovely and helpful” around neutering/spay care, alongside a vet who was described as kind and understanding with a dog that “isn’t the easiest.” Website summary also notes: - An **IRVAP-accredited veterinary physiotherapist** is listed in team member qualifications (the individual isn’t named in the provided summary). ## Reviews **4.7 stars from 384 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life and bereavement support is a major theme:** owners describe staff explaining options before euthanasia, and offering time to think about cremation; one review notes ashes returned with a certificate for an individual cremation and thoughtful presentation. - **Surgery experiences mentioned positively:** neutering and spay procedures are referenced, including careful handling of a difficult dog. - **Reception and vet communication:** multiple reviews mention staff being supportive and taking time to explain what would happen next. - **A serious conflicting report about emergency care:** one 1‑star review alleges an emergency workup (blood test, IV fluids over 8 hours) was mishandled and links this to their dog’s death the next morning, alongside concerns about money being prioritised. - **Practical downside raised:** parking is described as difficult at busy times in a couple of reviews.

## Summary Morley Veterinary Practice Ltd is described by one reviewer as an independent practice (contrasted with corporate-chain experiences elsewhere). Based on the information available, it appears set up for both routine care and urgent cases, with emergency veterinary services listed in the clinic data and reviews mentioning triage where “a really poorly animal takes priority.” Owners also describe practical handling of the waiting area—some choose to wait in the car to keep sick animals separated. End-of-life care is a recurring theme in the written reviews, with multiple owners describing supportive euthanasia appointments and staff who helped them through the process. ## Services - **Emergency veterinary services** (listed in the clinic data as 24/7 or extended-hours emergency care). - **Veterinary nurse training facility** (listed in the clinic data). - **Euthanasia / end-of-life care** (cat and dog euthanasia described in reviews). - **Vaccinations** (mentioned for a dog in a review). - **Follow-up appointments** (a reviewer mentions returning the next week for a follow-up). - **Prioritisation/triage of very unwell animals** (owners report occasional waits because a “really poorly” patient is seen first). ## People - **Fran (vet)**: named by a reviewer who describes a relaxed, not-rushed consultation and a good result for their pet, with a follow-up planned. - **Receptionist (unnamed)**: mentioned alongside the vet as “absolutely wonderful” during a visit. - **Male vet (unnamed)**: one review specifically calls out an “excellent male vet.” ## Reviews **4.7 stars from 124 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Support during euthanasia**: owners describe staff being especially supportive and attentive when pets were put to sleep (including repeated mention of a cat euthanasia appointment). - **Not rushed / accommodating**: reviewers mention a relaxed appointment feel and staff being “always accommodating,” including long-term clients who have returned with new pets. - **How waiting is handled**: one owner notes the waiting area is small and prefers waiting in the car to keep sick animals apart; another notes waits can happen when very ill animals are prioritised. - **Some environment concerns**: one reviewer mentions hearing dogs in kennels “howling & barking all the time,” which they found upsetting.