The Star Animal Rehabilitation and Wellness Clinic Ltd

Best vet's i have been to and my dog loves it too.

Fab vets; we moved here after a well known private equity firm took over our previous vets which was a catalyst for change in culture and care. These guys do care, staff are lovely and now care do our 3 (soon to be 4) dogs and 2 cats.

Neo's been a patient for a couple of yrs. But in July this year Neo underwent a double hip operation. I can't tell you what it was like apart from it was the most stressful time of my life. But without Emma (Proprietor of Star Veterinary clinic Head of Physiotherapy &Hydrotherapy Team. Hollee, Dani, Sam. Who have all helped with Neo's rehabilitation. Thankyou is never enough under the circumstances We're both extremely Gratefull to Everyone at Star Vets.

My partner and I have been clients of S.T.A.R. Veterinary Clinic for several years, bringing our dogs and cat for care on numerous occasions. We do not have pet insurance and have always paid for treatments directly. Over the years, our experiences have been mixed. While there were moments of satisfactory care, we also encountered several instances of poor treatment that left us concerned about the professionalism and consistency of the practice. Despite our reservations, we continued to use your services, hoping for improvement. One notable positive experience was with Rebecca Smith, a non-locum vet, whose care was exceptional. Unfortunately, she was the only veterinarian we felt confident in, as the majority of our appointments were with locum vets whose approach often lacked professionalism and continuity. When we first took one of our Rescue Dogs to Star Vets I asked about his brown/red coloured swollen paws. I was looked at like I knew nothing about Dogs. I have many years of experience of Dogs, however I had not come across paws that looked like my Dog now had. When we moved to another Vets, which is excellent, we were told our Dog had paws like he did due to a very bad allergy. He was treated for it, and to this day his paws are nothing like they were. A particularly troubling incident involved an in-house blood test for one of our pets. We were repeatedly given inconsistent updates over several days until we were finally told—by a receptionist or possibly a manager—that the test had been lost. This is especially concerning considering the test was meant to be processed on-site. We also experienced an upsetting situation following a blood test performed on our dog by a locum vet. The area around her neck was left looking extremely sore and poorly shaved, with visible razor scratches. She appeared uncomfortable and not her usual self. Although we received a response acknowledging the poor appearance, it was suggested this could have been a reaction to the shave. However, based on our dog’s calm demeanor during vet visits and the severity of the marks, we strongly disagree. It was clearly a case of poor technique. With hindsight we should have taken further action. On another occasion, our dog was prescribed medication by a locum vet that made her unwell. A subsequent visit to a different locum revealed that the medication should never have been prescribed, and an alternative treatment was issued. No apology or meaningful resolution followed this serious oversight. Despite these issues, and in the absence of a better option in our area, we contacted S.T.A.R Vets again when our pets urgently needed care. One of our dogs required her annual booster, our elderly cat with end-stage hyperthyroidism needed further medication as she had only a few tablets left, and our other dog was suffering from a severe stomach issue and allergic reactions. We were disappointed to be informed that we could not return as clients because we had previously raised complaints, and were told the clinic's books were "full." This response felt dismissive and punitive, as we believe our concerns were valid and raised out of genuine care for our animals’ wellbeing. At no point have the owners of the practice contacted us regarding these matters. All responses have come from front-of-house staff, which we feel is inappropriate given the severity and frequency of the issues raised. We are deeply concerned by the lack of empathy, accountability, and communication shown by Star Vets. Now that we are with an excellent Vets, we know we made the right choice to leave Star Vets.

⸻ ⭐️⭐️⭐️⭐️⭐️ We can’t thank the team enough for the incredible care they gave our dog, Winnie. She had taken poorly and needed to stay in on IVs and drips for fluids, and they made her feel as comfortable as possible the whole time. From the moment we arrived, we knew she was in the best possible hands. The vets and nurse that dealt with her were amazing with her – so gentle, kind, and genuinely caring. They did everything they could to find out what was wrong, running tests and keeping such a close eye on her. We were worried sick and feeling anxious, but they kept us updated throughout the day with calls and reassurances, which meant so much to us. It’s clear they truly love the animals they look after, and Winnie was treated like one of their own. We are beyond grateful for their professionalism, compassion, and dedication. Highly recommended to anyone looking for a vet that truly goes above and beyond. We’re so relieved to say that Winnie is finally on the mend! Thank you for looking after our baby.

We moved to the area about a year ago and registered our two cats at S.T.A.R. and I am so happy we did! Everyone who works here is so helpful, friendly and knowledgeable. One of our cats has a relatively complex history and Ellie has gone out of her way to really try and understand the root cause of his issues and treat those rather than just addressing the symptoms, and she's always so happy and cheerful whenever we see her. It's always really easy to get an appointment and I'm always pleasantly surprised by the price at the end of our appointment as well (I don't think many people will have ever said that about vet fees before!). I'm so happy we chose S.T.A.R and it's so reassuring knowing that my cats receive the best possible care.

My partner and I have been clients of S.T.A.R. Veterinary Clinic for several years, bringing our dogs and cat for care on numerous occasions. We do not have pet insurance and have always paid for treatments directly. Over the years, our experiences have been mixed. While there were moments of satisfactory care, we also encountered several instances of poor treatment that left us concerned about the professionalism and consistency of the practice. Despite our reservations, we continued to use your services, hoping for improvement. One notable positive experience was with Rebecca Smith, a non-locum vet, whose care was exceptional. Unfortunately, she was the only veterinarian we felt confident in, as the majority of our appointments were with locum vets whose approach often lacked professionalism and continuity. A particularly troubling incident involved an in-house blood test for one of our pets. We were repeatedly given inconsistent updates over several days until we were finally told—by a receptionist or possibly a manager—that the test had been lost. This is especially concerning considering the test was meant to be processed on-site. We also experienced an upsetting situation following a blood test performed on our dog by a locum vet. The area around her neck was left looking extremely sore and poorly shaved, with visible razor scratches. She appeared uncomfortable and not her usual self. Although we received a response acknowledging the poor appearance, it was suggested this could have been a reaction to the shave. However, based on our dog’s calm demeanor during vet visits and the severity of the marks, we strongly disagree. It was clearly a case of poor technique. On another occasion, our dog was prescribed medication by a locum vet that made her unwell. A subsequent visit to a different locum revealed that the medication should never have been prescribed, and an alternative treatment was issued. No apology or meaningful resolution followed this serious oversight. Despite these issues, and in the absence of a better option in our area, we contacted S.T.A.R Vets again when our pets urgently needed care. One of our dogs required her annual booster, our elderly cat with end-stage hyperthyroidism needed further medication as she had only a few tablets left, and our other dog was suffering from a severe stomach issue and allergic reactions. We were disappointed to be informed that we could not return as clients because we had previously raised complaints, and were told the clinic's books were full. This response felt dismissive and punitive, as we believe our concerns were valid and raised out of genuine care for our animals’ wellbeing. At no point have the owners of the practice contacted us regarding these matters. All responses have come from front-of-house staff, which we feel is inappropriate given the severity and frequency of the issues raised. We are deeply concerned by the lack of empathy, accountability, and communication shown. It raises questions about how pets are truly being treated when their owners are not present.

Can’t fault this practice. My dog was taken poorly and was seen on the day. I really wanted her to see a vet she had seen before and she did. He was very thorough have her medics and took blood tests. It was early evening when we went. Within a hour of getting home the vet phoned to give us the results which were very good. What I like about the vet’s is the fact that they are Norbert if a chan which makes it very personal

All the people who work at Star are so friendly and wonderful with my Lab, Bruno. He's always happy to go there, whenever we need their assistance.