Emergency Vets in Swadlincote

## Summary Ownership/group status isn’t stated in the information provided. Bright Side Vets appears set up for both routine care and urgent, high-stress situations: it’s listed as offering emergency veterinary services (24/7 or extended hours) and is also a veterinary nurse training facility. In recent reviews, owners repeatedly describe clear communication during serious illness (including “running tests” and starting fluids straight away), plus notably thoughtful end-of-life support (including dignity during euthanasia and help with aftercare such as individual cremation options). Practical touches mentioned include a practice messaging system for advice and staff returning a dog’s harness and collar to the owner after an euthanasia visit. ## Services - **Emergency/urgent care** (listed as emergency veterinary services, “24/7 or extended hours”); one owner describes being seen immediately for a critically ill pet, with **tests run and fluids given**. - **Diagnostics and treatment planning**: owners mention **quick diagnosis** (including for a rabbit) and discussions about **next steps/further tests** when the cause of illness wasn’t yet confirmed. - **Euthanasia / end-of-life care**: multiple reviews describe compassionate support during euthanasia. - **Aftercare following euthanasia**: one review describes **individual cremation**, with return of ashes in a “coffin style” box plus a **clay paw print** and **fur clipping**. - **Routine appointments**: a **cat health check** is mentioned. - **Parasite prevention**: owners mention being sent home with **flea and worm treatment**. - **Neutering**: **castration** is specifically mentioned (dog). - **Client communication**: one review describes a **messaging system** to ask for professional advice. ## People - **Emily**: praised for handling a rabbit calmly (“always up for cuddles”), and for a **quick diagnosis** that the owner believes helped their rabbit live longer; described as helpful with questions. - **Tatum (vet)**: credited with **explaining a dog’s diagnosis and best course of action clearly**, with a focus on what was best for the dog, and discussing that **further tests may be needed**. ## Reviews **Google rating: 4.6 stars from 453 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **End-of-life care is a dominant theme**: multiple owners describe euthanasia visits handled with compassion and dignity, including supportive staff when families were distraught. - **Urgent care described as decisive and hands-on**: one owner reports their critically ill pet was treated immediately with tests and fluids, with explanations given clearly. - **Communication outside appointments**: a messaging system is mentioned as a way to get advice between visits. - **Extra practical kindnesses**: one family says staff brought back a dog’s harness and collar after they accidentally left without them. - **Range of species mentioned**: owners describe care for dogs, cats, and rabbits (including a rabbit made noticeably calmer around staff).

## Summary The Star Animal Rehabilitation and Wellness Clinic Ltd describes itself as a family-run, independent practice focused on both general veterinary care and pet rehabilitation, including canine sports medicine, for dogs, cats, rabbits, and small furries. The clinic data also lists emergency veterinary services (24/7 or extended hours) and that it is a veterinary nurse training facility. Recent reviews point to a practice that often handles complex or higher-support cases alongside routine care—for example: inpatient care with IV fluids/drips and close monitoring, rehabilitation following a double hip operation (with physiotherapy/hydrotherapy support), and same-day appointments for an unwell dog with blood tests and rapid follow-up. However, a small number of reviewers report serious consistency issues they associate with locum cover (including a lost in-house blood test, concerns about shaving/skin irritation after blood sampling, and a medication they say “should never have been prescribed”), plus dissatisfaction with complaint handling and being told they could not re-register after raising concerns. ## Services Based on the website summary, clinic data, and the latest reviews, services mentioned include: - **Pet rehabilitation**, including **physiotherapy and hydrotherapy** (named in the context of post-operative rehabilitation). - **Canine sports medicine** (listed as a specialty on the website summary). - **Inpatient supportive care** for acute illness, including **IVs/drips for fluids**, monitoring, and diagnostic workups (“running tests”). - **Surgery and post-op rehab support** (a reviewer describes a dog undergoing a **double hip operation** and subsequent rehabilitation at the clinic). - **Diagnostic testing**, including **blood tests** (one reviewer describes bloods taken with results phoned through within about an hour; another describes an “in-house blood test” that they were later told had been lost). - **Vaccinations** (annual booster mentioned). - **Ongoing medication management** (hyperthyroidism medication mentioned for an elderly cat). - **Emergency veterinary services** are listed in the provided clinic data as “24/7 or extended hours” (no further detail was available in the website summary or the reviews provided). - **Veterinary nurse training facility** is listed in the provided clinic data. ## People Named staff mentioned in the latest reviews: - **Emma** — described as the **Proprietor** and **Head of the Physiotherapy & Hydrotherapy Team**. A reviewer credits Emma (and the rehab team) with helping guide their dog’s rehabilitation after a double hip operation. - **Hollee, Dani, Sam** — named as part of the team supporting post-operative rehabilitation alongside Emma. - **Ellie** — praised by one cat owner for taking time to understand a complex history and “treat the root cause… rather than just addressing the symptoms.” - **Rebecca Smith** — described by one reviewer as a **non-locum vet** whose care they found “exceptional,” in contrast to their reported concerns about locum appointments. ## Reviews **4.8 stars from 325 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Updates and follow-through during acute illness:** one owner describes their dog being hospitalised on IV fluids with “calls and reassurances” through the day; another describes blood tests taken and a vet phoning results through within about an hour of getting home. - **Rehab after major orthopaedic work:** one review specifically mentions a **double hip operation** and extensive rehab support from the physio/hydrotherapy team. - **Access to care and continuity:** a same-day appointment is mentioned for an unwell dog, and one owner notes being able to see a vet their dog had seen before when requesting it. - **Concerns about inconsistency and errors (minority of reviews, but detailed):** reviewers describe issues they attribute to locum cover, including being told an **in-house blood test was lost**, concerns about **razor scratches/poor shaving** after a blood test, and a medication that another vet later said should not have been prescribed. - **Complaint handling and re-registration:** one reviewer reports that after raising complaints, they were told they could not return as clients and that communication came from front-of-house staff rather than the owners.