Vine Tree Vets – Vets in Ross-On-Wye
Clinic Overview
- End-of-life care stands out strongly: several owners describe euthanasia appointments as kind, supportive, and handled with empathy, with time taken to talk through decisions. - Staff manner is a consistent strength: reviews repeatedly mention professional, friendly and helpful staff, including receptionists who helped owners feel at ease. - Urgent care is praised: one owner said their very poorly dog was seen within an hour, treated promptly, and given clear advice for recovery at home.
Vine Tree Vets is a general veterinary practice in Ross-on-Wye and also operates as a veterinary nurse training facility. It is part of IVC Evidensia. Recent feedback is especially positive about compassionate end-of-life care, friendly front-desk support, and prompt help when pets are acutely unwell.
Services
- •General veterinary care for routine and unwell pets, with reviews describing owners feeling confident in the care their dogs receive over many years.
- •Veterinary nurse training facility, as part of the practice’s stated role.
- •Urgent appointments for sick pets, including one owner who said their very unwell dog was seen within an hour.
- •Assessment and treatment of acute illness, with reviews mentioning symptoms being identified quickly, treatment started, and practical advice given for care at home over the following days.
- •Euthanasia and end-of-life support, a recurring theme in reviews, with owners praising clear discussions beforehand and a calm, compassionate approach during very difficult visits.
- •Support for nervous pets during visits, including staff making a fuss of a vet-wary dog and using treats to help reduce stress.
Pricing
No published pricing information is currently available for this clinic.
People
- •Anna (vet): named in reviews for seeing an unwell dog promptly, taking decisive action on diagnosis and treatment, and for being caring and understanding during an end-of-life appointment.
- •Reception team: repeatedly praised for being friendly, helpful, and especially compassionate during euthanasia visits.
- •Unnamed female vet: one owner highlighted a thorough discussion and decision-making process before euthanasia.
Reviews
Google rating: 4.7/5 from 332 reviews. Recent written feedback is very positive in tone, with compassionate care and friendly staff mentioned most often.
- •End-of-life care stands out strongly: several owners describe euthanasia appointments as kind, supportive, and handled with empathy, with time taken to talk through decisions.
- •Staff manner is a consistent strength: reviews repeatedly mention professional, friendly and helpful staff, including receptionists who helped owners feel at ease.
- •Urgent care is praised: one owner said their very poorly dog was seen within an hour, treated promptly, and given clear advice for recovery at home.
- •Pets can be made more comfortable at visits: one review describes staff helping a vet-averse dog feel less stressed with attention and treats, while another says their dog is happy to visit.
