Vine Tree Vets – Vets in Ross-On-Wye
Clinic Overview
Vine Tree Vets is a general veterinary practice that also operates as a veterinary nurse training facility. Recent reviews most often describe two main types of visits: urgent illness appointments (including being seen within an hour) and end-of-life care (multiple detailed accounts of euthanasia appointments). Owners repeatedly mention clear discussion and decision-making before euthanasia, supportive reception staff, and practical at-home management advice after treatment. While most recent written feedback is positive, there are also a couple of low-star ratings in the latest set that don’t include written detail.
Services
- •Veterinary nurse training facility (stated service/capability).
- •Urgent same-day assessment: one owner reports their “very poorly” dog was seen within an hour, with symptoms identified and treatment started.
- •Diagnostics and treatment for acute illness: reviews mention decisive action to identify symptoms and provide treatment, plus advice for the following days at home.
- •Euthanasia / end-of-life care: several owners describe euthanasia appointments for elderly dogs and a cat, including discussion beforehand and support during the procedure.
- •Fear/stress reduction during visits: one owner describes staff making a fuss of a vet-averse dog and giving treats, with the dog appearing less stressed.
People
- •Anna (vet): named in two reviews; described as seeing an unwell dog quickly, taking decisive steps to identify symptoms and treat, and providing clear advice for recovery. Another owner describes her as “caring and understanding” during a difficult end-of-life visit.
- •Reception team: mentioned specifically in a euthanasia review, where the receptionist’s compassion helped the owner feel at ease.
- •Unidentified vet (female, name not recalled): praised for a “thorough discussion and decision-making process” leading up to euthanasia.
Reviews
4.7 stars from 333 reviews. The latest written reviews available to us focus heavily on urgent care experiences and end-of-life support, with a small number of low-star ratings that don’t explain why. “”
- •End-of-life care is frequently described in detail, including taking time to talk through the decision and helping families feel supported during euthanasia.
- •Fast access when a pet is very unwell is mentioned (being seen within an hour), alongside treatment plus clear aftercare guidance.
- •Handling anxious pets comes up in one account, where staff used treats and attention to reduce stress.
- •Conflicting signals: alongside multiple 5-star accounts, there are 1-star and 2-star ratings in the latest set without written comments, so the reasons for dissatisfaction aren’t stated.
Special Services
Animals Treated at Vine Tree Vets
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Vine Tree Vets
Opening Hours
Hours
Reviews for Vine Tree Vets
Note: Showing the 5 most recent Google reviews out of 333 we track in total. Recent reviews may not be representative of overall sentiment.
Penny Bucknall
in the last week
My dog Rosie is happy to visit the Vets .Vine Tree Vets is very good I feel confident if I have to take Rosie to the Vets, I have been going here since we moved 8 years ago and Rosie has been looked after well each time.
jos daniels
2 months ago
Merman hunster
2 months ago
Dawn Macleod
4 months ago
My mum and sister brought in are lovely dog roxy she was a jug loved by everybody she was 16years old sadly she had to be put down the staff are so lovely how they delt with the said time made it special
Dawn Macleod
a month ago
My mum and sister brought in are lovely dog roxy she was a jug loved by everybody she was 16years old sadly she had to be put down the staff are so lovely how they delt with the said time made it special
Tammy Jones
6 months ago
I had to have my cat euthanised today and the compassion from the vet and the receptionist was lovely , it’s always sad but I felt completely at ease with them Now I am registered with them I will definitely be staying
Tammy Jones
3 months ago
I had to have my cat euthanised today and the compassion from the vet and the receptionist was lovely , it’s always sad but I felt completely at ease with them Now I am registered with them I will definitely be staying
Elaine Lewis
7 months ago
Very sadly on the 26/2/25 my dog 2 months short to be 16yrs old had to be euthanised. It has broken my heart 💔. I cannot praise Vine Tree staff enough throughout the whole journey. All staff very caring and empathetic. The lovely vet (cannot recall her name) after thorough discussion and decision making process to the euthanasia procedure was truly excellent. Thanks to you all so very much. I miss my loyal loving companion so very much 😢💔
Jason Cross
9 months ago
We had a very poorly dog and got seen by Anna the vet within an hour. Decisive action was taken to get our dogs symptoms identified and treatment given. We also received first class advice on how to manage her back to health in the next day or so. Can recommend VineTree vets to be a caring practice with all the tools and skills for any situation. Our little dog is now back on top form! Thanks!
r10ngy81
a year ago
Well what can I say, my dog hated the vets and always has. On the rare occasion we did go to this vets my dog always seemed that little less stressed, both vets and staff always made a fuss of her and gave her treats. Just before Christmas 2023 my dog wasn’t right so we phoned the practice and we where given priority to see the vet (Anna) Anna was absolutely fantastic, caring and understanding, unfortunately we found out my dog was gravely ill and she had to be put to sleep! Our dog was part of the family and she was so loved. Jessie was a 13 year old Labrador and lived the life of luxury, the decision was kind to Jessie but cruel to us. It’s been the worst time for my family and we are still very much upset, vine tree vets have been supportive and just overall fantastic and we can’t be thankful enough. Jessie 07.08.12 - 21.12.23 loved and missed everyday
