Featured Clinic Overview
## Summary Medivet Winterton / Winterswan Veterinary Centre is part of the Medivet corporate group. From the website, it promotes 24/7 emergency care with a nationwide out-of-hours consultation fee, and has run a FREE Mobility Pain Check offer (time-limited, per the site copy). In recent reviews, owners most often describe routine appointments that run on time and cover the basics thoroughly (e.g., vaccinations plus a full health check), and some mention same-day booking for problems like a painful facial infection where the vet diagnosed quickly and prescribed medication. A minority of reviewers report the opposite experience on continuity and admin, including not seeing the same vet and problems getting repeat medication supplied correctly. ## Services - Vaccinations and health checks (mentioned together as a “thorough health check” done with vaccinations). - General consultations with advice on weight management (owner told their dog had no underlying ailment but needed to lose weight). - Treatment for infections (dog with a sore cheek infection diagnosed promptly and sent home with medication; improvement noted within 24 hours). - Mobility/pain screening: the website mentions a FREE Mobility Pain Check promotion (offer-based, not described as a permanent service). - Emergency care (24/7) is advertised by Medivet (see Pricing for the stated consultation fee window). ## Pricing - £130 nationwide emergency consultation fee for consultations between 7pm and 9am (as stated on the Medivet site copy). ## People - Tudor: described by a cat owner as “very knowledgeable,” giving their cat attention during visits. - Jess: mentioned positively for helping a client when they were unhappy with medication supply/communication at this branch (no role stated in the review). - Reception team: repeatedly mentioned as friendly/helpful, including fitting a dog in same day and giving “really good advice,” and allowing an owner to be seen earlier than the booked appointment. ## Reviews 4.5 stars from 40 reviews. Themes below are drawn from the latest written reviews available to us. - Appointments described as starting on time, with calm handling during vaccinations and checks. - Access and flexibility: one reviewer got a same-day slot for an infection; another was allowed to arrive early and be seen without issue. - Communication: owners mention clear explanations (including around insurance options and weight-related advice delivered tactfully). - A notable complaint contrasts with the above: one long-term client reports lack of continuity (never the same vet), days when the branch isn’t open, and problems supplying important medication with no apology, while another staff member at a different Medivet site is credited with helping.
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