Medivet Winterton / Winterswan Veterinary Centre

Medivet Winterton / Winterswan Veterinary Centre is part of the Medivet corporate group. From the website, it promotes 24/7 emergency care with a nationwide out-of-hours consultation fee, and has run a FREE Mobility Pain Check offer (time-limited, per the site copy). In recent reviews, owners most often describe routine appointments that run on time and cover the basics thoroughly (e.g., vaccinations plus a full health check), and some mention same-day booking for problems like a painful facial infection where the vet diagnosed quickly and prescribed medication. A minority of reviewers report the opposite experience on continuity and admin, including not seeing the same vet and problems getting repeat medication supplied correctly.

Services

• •Vaccinations and health checks (mentioned together as a “thorough health check” done with vaccinations).
• •General consultations with advice on weight management (owner told their dog had no underlying ailment but needed to lose weight).
• •Treatment for infections (dog with a sore cheek infection diagnosed promptly and sent home with medication; improvement noted within 24 hours).
• •Mobility/pain screening: the website mentions a FREE Mobility Pain Check promotion (offer-based, not described as a permanent service).
• •Emergency care (24/7) is advertised by Medivet (see Pricing for the stated consultation fee window).

Pricing

• •£130 nationwide emergency consultation fee for consultations between 7pm and 9am (as stated on the Medivet site copy).

People

• •Tudor: described by a cat owner as “very knowledgeable,” giving their cat attention during visits.
• •Jess: mentioned positively for helping a client when they were unhappy with medication supply/communication at this branch (no role stated in the review).
• •Reception team: repeatedly mentioned as friendly/helpful, including fitting a dog in same day and giving “really good advice,” and allowing an owner to be seen earlier than the booked appointment.

Reviews

4.5 stars from 40 reviews. - Appointments described as starting on time, with calm handling during vaccinations and checks.

• •Access and flexibility: one reviewer got a same-day slot for an infection; another was allowed to arrive early and be seen without issue.
• •Communication: owners mention clear explanations (including around insurance options and weight-related advice delivered tactfully).
• •A notable complaint contrasts with the above: one long-term client reports lack of continuity (never the same vet), days when the branch isn’t open, and problems supplying important medication with no apology, while another staff member at a different Medivet site is credited with helping.