Specialist Vets in Loughborough

## Summary Phoenix Vets is a veterinary practice that, based on the information available, is set up for routine care (vaccinations and check-ups) as well as urgent same-day problems requiring procedures (for example, wound repair under anaesthetic). Reviews repeatedly mention calm handling for nervous pets, clear explanations with options during appointments, and proactive communication such as phone updates after procedures. The clinic also states it is a **Veterinary Nurse Training facility**, and its website highlights a **“hands-on pet assessment”** and **purpose-built facility**. ## Services - **Routine preventive care:** check-ups and **vaccinations** are specifically mentioned for cats and puppies. - **Microchipping:** mentioned alongside puppy vaccinations (from the clinic’s website content). - **Urgent appointments / emergency presentation (during opening hours as described in reviews):** - An **emergency appointment** for a dog where a **deep neck wound** was found, then **sutured under anaesthetic**, with a same-day progress call and discharge later that day. - A rabbit brought in after a **fit**, with the team adjusting handling to reduce stress (bringing the rabbit to the owner quickly). - **Anaesthesia and wound surgery:** suturing a deep wound under anaesthetic is described in a recent review. - **Prescribing medications:** one review mentions a sick budgie being prescribed **Baytril** and other **antibiotics**, with home-care guidance. - **Care for multiple species:** dogs and cats are frequently mentioned; individual reviews also describe care for a **budgie**, **rabbit**, and **chinchilla**. - **Veterinary Nurse Training facility:** listed in the clinic’s structured data. ## People - **Julie (vet):** mentioned in multiple reviews as helping keep anxious animals calm (including speaking to a rabbit throughout an exam) and being particularly patient and supportive with owners. - **Emily:** specifically praised (alongside Julie) for helping an anxious dog through visits, including “social visits” to build confidence before a medical appointment. - **Carol (vet):** described as staying beyond her scheduled finish to assess a very sick budgie, prescribing treatment and giving clear care instructions; the reviewer notes she was not a bird specialist but still provided help. ## Reviews **5.0 stars from 215 reviews.** The latest written reviews describe both routine visits (vaccinations/check-ups) and urgent same-day care, with repeated detail on communication and low-stress handling. **“Themes below are drawn from the latest written reviews available to us.”** - **Clear explanations and choice:** owners describe procedures being explained thoroughly and being offered options (not just told what will happen). - **Urgent care with follow-up updates:** examples include a dog’s wound being sutured under anaesthetic, with a call partway through the day to confirm the procedure was successful and when the pet could go home. - **Low-stress handling for anxious pets:** multiple owners mention calm, patient handling (including “social visits” for an anxious dog, and accommodating a stressed rabbit by bringing them to the owner). - **Support for owners with access needs:** one reviewer describes staff collecting their cat from the car and communicating throughout. - **Facilities mentioned in reviews:** a **separate cat waiting area** is specifically praised; parking/access is also mentioned positively (without relying on it as a care-quality indicator). - **Species beyond cats/dogs:** several reviews reference treatment or appointments for a budgie, rabbit, and chinchilla.

## Summary Ownership group isn’t stated in the information provided. The clinic appears set up for a wide range of cases, including surgeries, exotics (reptiles and small birds), and overnight/emergency cover. Recent reviews give concrete examples of how they handle harder situations and anxious pets, such as a vet seeing an extremely nervous dog at the car to avoid the waiting room, and the team supporting a family through the death of a bearded dragon (including explaining the process to a child). Reviews also mention in-house testing and that the practice staffs its own overnights and emergencies rather than transferring cases elsewhere. ## Services - **Emergency/overnight care:** Clinic data lists emergency veterinary services; one reviewer says they provide vet cover “24/7 365,” with **their own overnights and emergencies** and **no transfer to another provider**. - **Surgery:** Reviews mention multiple operations, including **cyst and abscess surgery** with later **stitch removal**, and other surgeries on a dog with epilepsy. - **In-house diagnostics:** One reviewer specifically mentions **in-house testing**. - **Care for anxious pets:** A reviewer describes accommodations for an **extremely anxious dog**, including the vet **coming out to the car** or using alternative ways to avoid the waiting-room environment. - **Exotic/small animal work:** Reviews mention care relating to **reptiles (bearded dragon)** and **small birds**. - **End-of-life care:** One review describes support during euthanasia and arranging a **private single cremation**. - **Veterinary nurse training:** Listed in clinic data as a **Veterinary Nurse Training facility**. ## People - **Agnieszka (“Aga”) (vet/doctor):** Mentioned for guiding owners through a treatment course over several weeks, including **cyst/abscess surgery** through to **stitch removal**. Another reviewer highlights her help with **explaining care and advice** when English medical terms were difficult for them. - **Martin (vet):** Mentioned for handling a dog that “hates the vets” but **happily goes in to see him**, for **reassuring an owner ahead of surgery**, and for staying to talk through **tests and end-of-life decisions**. - **Craig (clinician/vet not explicitly titled):** Mentioned in connection with **small bird appointments**, with the owner praising the **aftercare**. - **Reception team:** Specifically described as **friendly and helpful**, including in situations involving anxious pets. ## Reviews **4.6 stars from 842 reviews.** Themes below are drawn from the latest written reviews available to us. - Adjustments for **nervous/anxious dogs**, including **car-side consults** to avoid the waiting room. - **Surgery and follow-through** mentioned repeatedly (e.g., cyst/abscess surgery and later stitch removal; other operations where owners felt reassured). - **Exotics support**, including help when a **bearded dragon died** and appointments for **small birds**. - **24/7/overnight emergency cover** is described by one reviewer as being handled in-house, without being passed to another provider. - **End-of-life care** is described in detail by one reviewer, including time spent explaining options and arranging **private cremation**. - A few reviews mention friendliness and “top class care” without specific details, while others provide detailed examples of what was done.

## Summary Loughborough Vets4Pets Ltd describes itself as a **locally owned** practice, with a **well-equipped on-site set-up** (in-house lab and pharmacy, digital x‑ray, ultrasound, endoscopy, operating theatre, hospital ward, isolation, and separate dog/cat wards). Reviews strongly emphasise **orthopaedic and airway surgeries** handled by **Luke (named as the practice owner in one review)**, with owners repeatedly describing **detailed pre‑op and post‑op explanations**—including one case where a **training aid** was used to show what was corrected during a knee operation. Another recurring, concrete gesture mentioned is **bereavement support**, including sending **paw prints** after a pet passed away. One reviewer notes an occasional operational slip: **treatments not being sent**. ## Services Based on the clinic website summary and recent reviews, services and capabilities mentioned include: - **Orthopaedic surgery**, including **cruciate ligament surgery** and **fracture repair** - **Soft tissue surgery** and **ear surgery** - **BOAS surgery** (mentioned in a review for a French Bulldog) - **Dentistry** - **Anaesthesia** - **Diagnostic work-up and monitoring**, including **digital x‑ray**, **ultrasound**, **endoscopy**, **ECG**, **blood pressure monitoring**, **biochemistry/haematology/electrolyte assessment** - **In-house blood transfusions** and an **oxygen chamber** - **Vaccinations** and **microchipping** - **Prescriptions** and an on-site **pharmacy** - **Nurse clinics**, **weight clinic**, and **nutritional advice** - **Health plans** (details/prices not provided in the inputs) - **Pet passport issuance** - **Bereavement support** (also reflected in a review) Emergency care: the website states that **out-of-hours emergency care is provided by Park Veterinary Group** (as named on the site). ## People - **Luke (practice owner, per one review)**: repeatedly named in reviews for **orthopaedic procedures** (including **cruciate surgery**) and **BOAS surgery**. Owners describe him **explaining procedures and aftercare in detail**, including showing what was corrected using a **training aid**, and providing **follow-up support** through recovery. One review also credits him with quickly identifying a **rear-gland-related problem in a cat** after clear discussion of possible causes and a plan. - **Wider team (vets/nurses)**: reviews mention staff being **helpful** and that **aftercare/follow-ups** were strong in surgical cases; one long-term client mentions routine visits “with no issues.” ## Reviews **Google rating: 4.7 stars from 693 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Multiple accounts of **successful surgeries** (cruciate ligament operations, BOAS surgery, and leg injury treatment), with owners emphasising **clear explanations before and after procedures** and strong **aftercare/follow-up**. - **Problem-solving in consults** is highlighted in one cat case where the vet identified an uncommon issue quickly and set out a plan. - **End-of-life support** is specifically mentioned, including a **paw-print keepsake** and condolences after a long-term patient passed away. - One reviewer flags a **process issue**: “sometimes they forget to send you the treatments for your pet.”

## Summary Meadow Lane Vets is a long-established practice (founded in the 1870s) focused on small animals and exotics, with on-site diagnostic and surgical facilities (including x‑ray, ultrasound, microscopy and lab functions, surgical areas and kennels). The clinic states it will see emergencies 24/7; when closed, calls are diverted to MiNightVet East Midlands, where emergency-trained vets and nurses are on-site. Recent reviews describe quick emergency access for a sick older cat, detailed explanations of findings (including for a rabbit), and “after care” following treatment for a cat injured in a fight. ## Services - **Small animal and exotic care** (website lists dogs, cats, rabbits, reptiles; reviews also mention a ferret and rabbits being treated). - **Emergency care (24/7 stated)**: the clinic says emergencies will be seen 24/7, with out-of-hours calls diverted to MiNightVet East Midlands for in-person care if needed (and “free advice on the phone” stated). - **Diagnostics and imaging (on-site)**: x‑ray, ultrasound, microscopy and laboratory functions are listed on the website. - **Surgery and inpatient care (on-site)**: surgical areas and kennels are listed on the website. - **Preventive care schemes (mentioned, not detailed)**: a “loyalty discount scheme” to spread the cost of routine ongoing care, plus a free “Youth Club” for puppies/kittens (no inclusions/prices stated). ## People - **Nasia** (role not stated): mentioned for being “polite, patient and attentive over the phone” and working to find a solution to the caller’s issue. - **Clinical team (unnamed)**: reviewers repeatedly mention staff taking time to **explain findings in detail**, and providing **aftercare** after treating injuries (e.g., a cat hurt in a fight). ## Reviews **4.6 stars from 361 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency and urgent access:** one owner reports getting an emergency appointment for an older cat and being “seen and treated very quickly.” - **Communication and explanations:** owners describe detailed explanations of findings and problem-solving, including for a rabbit. - **Care for cats and exotics:** recent reviews mention treatment for a cat injured in a fight, as well as care for rabbits and a ferret. - **Aftercare mentioned:** one review specifically highlights “super after care” following treatment. - **Cost comments are mixed but specific sentiment appears:** one reviewer calls it “very reasonable cost,” while another describes the practice as “fair priced” (no amounts given).

## Summary Medivet Loughborough is part of the Medivet group, with access to around-the-clock emergency care via Medivet’s network of 24-hour centres (overnight emergency consultations between 7pm–9am have a stated fee). It’s also listed as a veterinary nurse training facility. In recent reviews, owners most often describe clear communication (including “plainspoken” explanations and honest, empathetic diagnoses), plus supportive handling of first-time appointments and older pets—especially cats, including end-of-life visits where both a vet and nurse were involved. ## Services - General veterinary consultations and treatment, based on multiple reviews describing diagnosis, treatment and recovery (“got him back into tip top shape”). - Cat care across life stages, including kittens through to very elderly cats (owners mention cats from 6 months up to 18 years, plus an “elderly cat”). - End-of-life/supportive care discussions for an older pet, with vet-and-nurse involvement and advice noted in a review. - Emergency care access through Medivet’s 24-hour centres, with an overnight emergency consultation fee applicable for consultations between 7pm and 9am (as stated on the website). ## Pricing - **£130** overnight emergency consultation fee for consultations **between 7pm and 9am** (as stated on the website for Medivet’s overnight emergency care). ## People - **Rachel (vet, role implied by review context):** described as “warm” with a “great bedside manner”; one owner highlights that her diagnosis is “always honest and empathetic.” - **Kayley (role not specified):** mentioned positively alongside “the team” as being “great.” - Vets and nurses are explicitly mentioned working together during an elderly cat’s visit, where the owner appreciated the advice given. ## Reviews **4.9 stars from 237 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly describe staff as friendly and helpful, and several mention feeling reassured—especially when arriving with worries after a previous negative experience elsewhere. - Communication style is a standout: one review highlights a vet being “plainspoken,” and another mentions “honest and empathetic” diagnosis. - Cat-focused experiences feature heavily (multiple-cat households, very elderly cats, and a Maine Coon kitten at a first appointment). - End-of-life/last-visit support is specifically mentioned for an elderly cat, with “care and attention” from both vet and nurse and advice the owner valued. - One reviewer notes access to the building “can be a bit tricky” from a busy road.