Chine House Veterinary Hospital Ltd

Ownership group isn’t stated in the information provided. The clinic appears set up for a wide range of cases, including surgeries, exotics (reptiles and small birds), and overnight/emergency cover. Recent reviews give concrete examples of how they handle harder situations and anxious pets, such as a vet seeing an extremely nervous dog at the car to avoid the waiting room, and the team supporting a family through the death of a bearded dragon (including explaining the process to a child).

Services

•Emergency/overnight care: Clinic data lists emergency veterinary services; one reviewer says they provide vet cover “24/7 365,” with their own overnights and emergencies and no transfer to another provider.
•Surgery: Reviews mention multiple operations, including cyst and abscess surgery with later stitch removal, and other surgeries on a dog with epilepsy.
•In-house diagnostics: One reviewer specifically mentions in-house testing.
•Care for anxious pets: A reviewer describes accommodations for an extremely anxious dog, including the vet coming out to the car or using alternative ways to avoid the waiting-room environment.
•Exotic/small animal work: Reviews mention care relating to reptiles (bearded dragon) and small birds.
•End-of-life care: One review describes support during euthanasia and arranging a private single cremation.
•Veterinary nurse training: Listed in clinic data as a Veterinary Nurse Training facility.

People

•Agnieszka (“Aga”) (vet/doctor): Mentioned for guiding owners through a treatment course over several weeks, including cyst/abscess surgery through to stitch removal. Another reviewer highlights her help with explaining care and advice when English medical terms were difficult for them.
•Martin (vet): Mentioned for handling a dog that “hates the vets” but happily goes in to see him, for reassuring an owner ahead of surgery, and for staying to talk through tests and end-of-life decisions.
•Craig (clinician/vet not explicitly titled): Mentioned in connection with small bird appointments, with the owner praising the aftercare.
•Reception team: Specifically described as friendly and helpful, including in situations involving anxious pets.

Reviews

4.6 stars from 842 reviews. - Adjustments for nervous/anxious dogs, including car-side consults to avoid the waiting room.

•Surgery and follow-through mentioned repeatedly (e.g., cyst/abscess surgery and later stitch removal; other operations where owners felt reassured).
•Exotics support, including help when a bearded dragon died and appointments for small birds.
•24/7/overnight emergency cover is described by one reviewer as being handled in-house, without being passed to another provider.
•End-of-life care is described in detail by one reviewer, including time spent explaining options and arranging private cremation.
•A few reviews mention friendliness and “top class care” without specific details, while others provide detailed examples of what was done.

Reviews for Chine House Veterinary Hospital Ltd

Note: Showing the 5 most recent Google reviews out of 842 we track in total. Recent reviews may not be representative of overall sentiment.

Sophie Giddens

in the last week

Always top class care.

Jane Deacon

Always a great service at these vets, very friendly staff

Ally Wand

Reception staff are always friendly and helpful. My dog is extremely anxious about going to the vets and so the vet will come out to the car to see her or take her in another way to avoid the different scents and animals in the waiting room.

Sebastian Gałecki

The clinic is very nice, spacious, and friendly. The staff and doctors have a wonderful approach to both the owners and the animals themselves. Unfortunately, understanding medical terms in English can sometimes be a challenge, but that's no longer a problem because the wonderful doctor, Agnieszka, works there. She's always smiling, kind, and helpful. She offers advice, guidance, and suggestions on how to care for our pets. I'm full of admiration for the entire team at your clinic. You're amazing. I highly recommend you. Out of 10 🌟, we give you 12 🌟

Allison Liquorish

a week ago

Have always received excellent service. The staff are very knowledgeable, helpful and friendly. Wouldn’t go anywhere else.

Karen Wilson

3 weeks ago

Vet Aga has been fantastic treating my Shih Tzu Penny over the last 6 weeks. She has been so kind from the start of Penny's Cyst and Abscess surgery until today when the Stitches came out. What a lovely lady she is. THANK YOU SO MUCH AGA.

Laura Beecham

a month ago

Our bearded dragon died today, and I had absolutely no clue as to what to do in this situation. I knew Chine house was our closest reptile vet so rang them. We were not registered as we'd been very lucky and our dragons had not had to be seen by anyone in their lives. They were extremely accommodating, sensitive to us and completely thoughtful. An absolutely wonderful place and thank you for helping us today and making us feel so welcome and talking us through the process, especially being so long to my 7 year old who had to come with me.

Carl

3 months ago

I was told to ring Chine House Veterinary on recommendations because they care for small birds. Had appointments with Craig. Couldn't have asked for a better and more caring services. The staff was brilliant and aftercare was so thoughtful.

Stiff K

Raven is very happy again after today's visit with Martin, she hates the vets but loves Martin and very happily goes in to see him. I've been using Chine for a very long time and whilst I've heard they aren't quite as cheap as others I'd never swap the 5* treatment my dog gets from there. They have in house testing and they staff their own overnights and emergencies. You get a vet 24/7 365 and never get passed on and charged extra. She's had a couple of operations which I was in bits over as she has epilepsy but he reassured me both times and personally did the surgery and she was absolutely fine. Never had a problem there and would never go anywhere else as I love and value my dog so much. I'm editing my review to say I sadly lost my beloved Raven a year ago. Took me this long to be able to talk about her. The service I received was second to none. No being transferred to other vets for out of hours problems and Martin stayed to talk to me and went through every test they had, sadly the epilepsy and heart murmur just kept fighting each other and she didn't come back out of it that time. He helped her go for her eternal sleep and we couldn't have got through it anywhere else or with anyone else. I could tell he was also upset. Sorry it's such a sad update but it times like that where you really need a vet who really cares and you can totally trust. They organised a private single cremation and I'm off to find my tissues.

Lorna Anderson

I wish I'd moved my dogs here a long time ago. It's been many years since I had the feeling of full trust and faith in my vet but here I have it again. Wonderful people and awesome service. And surgery was done with perfection and Care. I'd recommend them 100%