Phoenix Vets – Vets in Loughborough
Clinic Overview
- Owners frequently mention gentle, reassuring care for nervous or sensitive pets, including anxious dogs, cats at routine appointments, and pets new to the practice. - Communication is a strong theme: reviewers describe clear explanations in appointments, helpful advice, and follow-up calls after procedures. - Recent examples cover both routine and urgent care, including vaccinations and check-ups, an emergency wound repair under anaesthetic, treatment for an ear infection, and emergency help for a sick budgie.
Phoenix Vets in Loughborough offers routine care such as check-ups, vaccinations and microchipping, alongside urgent same-day treatment when needed. The practice is presented as a purpose-built facility and a Veterinary Nurse Training facility. Recent feedback continues to highlight calm handling, clear explanations, and thoughtful follow-up, with added praise for the separate cat waiting area and support for nervous pets.
Services
- •Routine and preventive care, including check-ups, vaccinations for cats and puppies, and microchipping.
- •Urgent appointments and procedures during the day, with recent examples including a deep neck wound discovered and sutured under anaesthetic, an ear infection diagnosed and medicated, and care for a rabbit after a fit.
- •Prescribing and treatment support, including one detailed review of emergency care for a very sick budgie, with Baytril, other antibiotics, and home-care guidance.
- •Care across a range of species. Dogs and cats are the most commonly mentioned, with reviews also describing treatment for a rabbit, chinchilla, budgie, and one injured partridge brought in from a garden.
- •Low-stress and accessible care, with repeated mentions of gentle handling for anxious pets, “social visits” to help build confidence, staff collecting a cat from the car for a disabled owner, and a separate cat waiting area.
- •End-of-life and aftercare support is also mentioned, with one owner praising respectful cremation arrangements and keepsakes after their dog died. A family health plan is also noted by one reviewer.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average on cost, but this is based on very few comparable services. Reviews do not show a strong price theme, although one owner speaks positively about the family health plan.
People
- •Holly is praised for a first visit involving a dog’s ear infection, with clear diagnosis, medication, and a genuine interest in the dog.
- •Julie, a vet, is repeatedly mentioned for calm, patient handling of anxious animals.
- •Emily is also praised for helping nervous dogs, including support with social visits before a medical appointment.
- •Carol, a vet, is highlighted for staying late to assess a seriously ill budgie, prescribing treatment, and giving clear care instructions.
Reviews
Phoenix Vets has 5.0 stars from 239 Google reviews. Recent reviews are consistently very positive, with praise centred on kindness, communication, and calm handling.
- •Owners frequently mention gentle, reassuring care for nervous or sensitive pets, including anxious dogs, cats at routine appointments, and pets new to the practice.
- •Communication is a strong theme: reviewers describe clear explanations in appointments, helpful advice, and follow-up calls after procedures.
- •Recent examples cover both routine and urgent care, including vaccinations and check-ups, an emergency wound repair under anaesthetic, treatment for an ear infection, and emergency help for a sick budgie.
- •Practical support is also noticed by clients, including the separate cat waiting room, easy parking and access, staff collecting a cat from the car for a disabled owner, respectful bereavement support, and kindness shown to injured wildlife.
