Specialist Vets in Staines-Upon-Thames

## Summary Willett House Veterinary Surgery offers appointment-based consultations and health advice, with surgical and medical work-ups carried out at its main site (pets can be transported there on the morning of procedures using the practice ambulance). It’s a Tier 1 Accredited RCVS Practice and states it provides a 24/7 emergency service outside normal opening hours. From the latest reviews available, owners frequently describe vets taking time to examine and reassure (including follow-up conversations with the same vet after a small pet appointment), and several long-term clients mention support with elderly pets through end-of-life care. One recent reviewer, however, reports a very different experience focused on high costs and a treatment they felt didn’t help. ## Services - **Consultations (by appointment) and health advice** (website). - **Surgical and medical work-ups via the main site**, rather than this consultation site (website). - **Pet transport for procedures**: transport offered on the morning of procedures using a **practice ambulance** (website). - **24/7 emergency service** stated to be available outside normal opening hours (website). - Reviews reference care for **cats, dogs, and a guinea pig**, including assessment of sneezing in a guinea pig and nail care for a dog. - **Dog grooming** is mentioned by one reviewer (dogs “come back looking gorgeous”). ## Pricing - One reviewer reports being **charged £170 for an antibiotic injection** for a cat, and later being given additional options with a **new quote of nearly £700**. They describe this as “extortionate” and say the injection “has not helped” (single review; other recent reviews are positive but don’t mention costs). ## People - **Olivia (vet)** is named repeatedly in older reviews. Owners describe her as: - attentive to a dog’s comfort (“intuitive to the dog’s feelings”) - involved over the long term, including care for an elderly cat “until her final days” - **Lisa** is mentioned alongside Olivia for helping “sort out” a dog’s nails. ## Reviews **4.6 stars from 53 reviews.** The latest written reviews available to us include both strong recommendations and one recent complaint about cost and perceived lack of treatment benefit. “Themes below are drawn from the latest written reviews available to us.” - Owners describe vets **examining pets and reassuring them when no serious issue is found**, including a guinea pig check for sneezing. - Some mention being able to **speak again with the same vet** after an appointment to confirm whether a revisit is needed. - Several long-term reviewers highlight **support with elderly pets and end-of-life care**. - One recent reviewer alleges **high charges and escalating estimates** (quoted £170 for an injection and nearly £700 later), and says the initial treatment did not help.

## Summary Willett House Veterinary Surgeons operates as a multi-branch veterinary practice under the Willett House name; no corporate group ownership is mentioned in the provided information. Based on the clinic’s own website content, it appears set up for both routine care and more advanced diagnostics and surgery, including a **24/7 emergency care service**, **CT scanning**, and **keyhole (laparoscopic) bitch spay**. The site also states the practice uses **modern techniques**, and describes its service as “professional and caring” (without further specifics provided). ## Services Services explicitly mentioned in the website summary include: - **24/7 emergency care** - **CT scanning** - **Keyhole (laparoscopic) bitch spay**