Dog & Cat Vets in Norfolk

Paul Jarman Veterinary Practice Ltd offers routine and urgent veterinary care with a 24/7 out‑of‑hours emergency contact route via the practice phone line (as stated on the website). Reviews describe both same‑day help for a very unwell dog and planned procedures such as dental cleaning. Several owners specifically mention being talked through difficult decisions (including euthanasia) and having questions answered in detail, while one review reports frustration with the speed and communication around a repeat prescription and its associated fees.

Swaffham Veterinary Centre describes itself as an independent small-animal practice with purpose-designed facilities, including comprehensive operating facilities and state-of-the-art equipment. The website also states flexible appointments with access to emergency care 24/7. Based on the information available, the clinic sees a wide range of species (including dogs, cats, rabbits, guinea pigs, turtles, and birds), and offers services such as acupuncture, nurse clinics, dental radiography, and ophthalmology. From the latest reviews, owners often mention clinicians adapting appointments to the animal (for example, a vet doing part of a nervous dog’s consultation outside), and supportive handling of difficult moments (including euthanasia support). However, multiple reviews also describe billing/price communication problems, including disputes about quoted prices, follow-up charges, and how payment issues were handled.

Cherry Tree Vets is set up as a general practice with on‑site diagnostics and surgery (digital X‑ray, microscopy, a modern surgical theatre) and states it can provide 24/7 emergency care. In the latest reviews, owners describe being fitted in quickly for urgent problems (including a Saturday morning emergency and short‑notice care for a stray cat), and also mention dental extractions with the procedure explained in detail. Feedback is mostly positive about explanations and support during stressful situations, but there is also a serious negative report alleging misdiagnosis and high costs, so experiences appear mixed.

The Crossings Veterinary Centre has been established for more than fifty years and operates from purpose-built premises opened in 2008. The website describes full medical and surgical facilities, plus digital x-ray and an in-house laboratory, and states there is 24-hour vet and nurse cover. Recent reviews are mixed: several owners describe supportive handling of difficult situations (including euthanasia and an emergency eye procedure for a cat), while a few report dissatisfaction around costs (medication pricing and parasite treatment) and customer service (including being cut off on the phone and refusal to register animals).

The Grove Veterinary Clinic is a small-animal practice (established in 1984) that’s part of the CVS Group, and moved into a modern facility in 2021. The website highlights in-house advanced imaging (MRI/CT), referral capability (including soft-tissue surgery and internal medicine), and services ranging from routine preventive care to surgery, plus home visits and an animal ambulance service. Owner feedback is mixed: many reviews describe strong support around end-of-life care (including home euthanasia, cards, paw prints and ashes returned promptly), while some negative reviews describe serious concerns such as missed promised call-backs after tests, difficulty securing appointments, and one report of a puppy later diagnosed elsewhere after an initial visit and an £860 bill.

The Veterinary Hospital is an RCVS Veterinary Hospital (established in 1984) set up as a small‑animal hospital offering 24‑hour care, with on-site diagnostics including a laboratory, digital x‑ray, ultrasound and endoscopy. The website lists a wide range of routine and surgical services (including keyhole/laparoscopic surgery), plus out‑of‑hours support delivered via MiNightVet. Recent reviews are mixed in a decision-relevant way: several owners describe compassionate support during euthanasia and urgent care at short notice, while others report difficulty getting through to book appointments, delayed callbacks (including blood results taking up to 9 days despite being described as in-house), and frustration when trying to speak to a practice manager. Concrete specifics mentioned by owners include: - Short-notice and overnight/continuing care for a serious poisoning incident (human medication ingestion). - Pain relief and anti-inflammatory treatment given for a dog seen late on a weekend evening. - Follow-up problems reported by some: repeated chasing for results/callbacks and difficulty reaching reception by phone. - A “Healthy Pet Club” membership mentioned by one owner for a rabbit and dog, including monthly hay/pellets (as described in that review).

Willow Veterinary Clinic is an RCVS General Practice established in 1991. It’s set up as a small‑animal practice with an in‑house lab plus X‑ray and ultrasound, and it also treats a wide range of exotics and birds (from reptiles and tortoises to poultry and birds of prey). The practice is also listed as a veterinary nurse training facility. From the latest reviews available, experiences are mixed: several owners describe calm, thorough explanations during emergencies and operations, while others report administrative problems and lack of follow‑up (including an appointment reportedly cancelled on arrival because the pet hadn’t been seen within six months).

Three Rivers Vets is part of a multi-surgery veterinary group (on its website, the practice traces its history back to 1935). Recent reviews suggest the branch experience is geared around routine care and supportive end-of-life care, with out-of-hours arrangements available (the website states out-of-hours care is provided via surgery-specific contact routes). Owners often mention a welcoming reception and patient handling during appointments (including annual vaccinations), but there are also criticisms about high costs since the practice was “bought out” (named in one review as IVC) and one detailed complaint about inappropriate reception comments during a euthanasia visit.

The Old Golfhouse Veterinary Group – Thetford is a small-animal practice offering routine care through to surgery, with on-site diagnostics (lab, X‑ray and ultrasound) and equipment for orthopaedic and soft-tissue procedures. Emergency support is provided during normal opening hours, with out-of-hours emergencies referred to Swayne & Partners Veterinary Surgeons. It is also listed as a veterinary nurse training facility. Recent reviews are split: several describe compassionate, unhurried appointments (including end-of-life care for rabbits/guinea pigs) and proactive follow-up after surgery, while others report difficulty getting appointments, last‑minute cancellations, long waiting-room delays, and poor continuity between vets. Concrete examples mentioned include: - Being “fitted in fairly last minute” for a guinea pig and not being rushed during euthanasia discussions. - A rabbit being registered and offered an appointment within the hour, with a call-back within 5 minutes. - A dog’s lump being spotted during a medication check, followed by surgery within about a month and post-op check-ins. - Multiple reports of appointments being cancelled shortly before the visit, and one report of a follow-up booked with a different vet who “had absolutely no idea” of previous visits.

Vets4Pets Kings Lynn is part of the Vets4Pets chain and operates from inside a Pets at Home store. The clinic is set up for a broad range of routine and surgical work, with on-site facilities listed including an operating theatre, in-house laboratory, digital X‑ray, ultrasound, an oxygen chamber, and separate cat/dog waiting areas and wards (including isolation). It also states it provides emergency cover even when the clinic is closed, and it is a Veterinary Nurse Training facility. Recent reviews are mixed: some owners describe rapid stabilisation for a very unwell cat (fluids and potassium, plus a follow‑up call a week later), while others report administrative errors, difficulties escalating complaints, and concerns about recommended surgery and aftercare.