Vale Vets – Vets in Portishead
Clinic Overview
- Recent reviews frequently describe the team as friendly, knowledgeable and welcoming, with owners saying procedures were clearly explained before treatment went ahead. - Emergency and urgent care stands out positively, especially for calm out-of-hours communication, clear updates and consultations where owners did not feel rushed. - Owners also mention good handling of anxious or unwell pets, including a dog needing sedation for vaccination and another very sick dog whose family felt well informed and well supported.
Vale Vets in Portishead is an RCVS Cat Friendly Clinic and a Veterinary Nurse Training facility, offering routine care through to surgery and rehabilitation for a wide range of pets, including cats, dogs, small mammals, reptiles and birds. The clinic also offers emergency care, and recent feedback continues to highlight calm out-of-hours communication, unhurried consultations and clear explanations. Recent reviews are largely very positive, with particular praise for friendly staff, careful handling of anxious pets and good support during more serious cases.
Services
- •Routine and preventive care: vaccinations, microchipping and nurse clinics are listed, with one owner specifically mentioning support for a dog that needs sedation for vaccination because of severe vet anxiety.
- •Surgery and general veterinary treatment: neutering and general surgery are listed, and reviews mention treatment for a very poorly dog as well as supportive care during urgent visits.
- •Dentistry: dental care is offered, with a recent review specifically thanking the team for a cat tooth extraction that relieved toothache.
- •Diagnostics and pain management: both are listed among the clinic’s services.
- •Rehabilitation and supportive therapies: rehabilitation, laser therapy, massage and Bowen therapy are listed on the website.
- •Behaviour and complementary care: behaviour training and Reiki are listed.
- •Grooming: grooming is mentioned in reviews, including praise for Hannah.
- •Emergency care: emergency appointments are available, and recent feedback describes the initial out-of-hours communication as calm and reassuring.
- •Pets seen: the website lists cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, other reptiles and birds.
Pricing
No published pricing information is currently available for this clinic.
People
- •Hannah: named in a review for grooming, with one owner saying their dog was “beautifully groomed by Hannah upstairs”.
- •Reception team: several reviews praise the receptionists as lovely, friendly and welcoming.
- •Veterinary team: owners describe the team as knowledgeable, supportive and professional, with one emergency review highlighting a vet who took time to clarify information and did not rush the consultation.
- •Clinical team handling nervous pets: one owner specifically praises the patience and sensitivity shown to a dog with severe vet anxiety.
Reviews
Vale Vets has a 4.7-star Google rating from 357 reviews.
- •Recent reviews frequently describe the team as friendly, knowledgeable and welcoming, with owners saying procedures were clearly explained before treatment went ahead.
- •Emergency and urgent care stands out positively, especially for calm out-of-hours communication, clear updates and consultations where owners did not feel rushed.
- •Owners also mention good handling of anxious or unwell pets, including a dog needing sedation for vaccination and another very sick dog whose family felt well informed and well supported.
- •Specific positive examples include a cat tooth extraction and grooming by Hannah. There is also a recent 1-star review alleging poor medical judgement and poor accountability, but this sits against a much larger number of strongly positive reviews praising care and communication.
