Vale Vets

Vale Vets is an RCVS Cat Friendly Clinic and a Veterinary Nurse Training facility, offering routine care through to surgery and rehabilitation for a wide range of pets (including cats, dogs, small mammals and reptiles/birds as listed on its website). The clinic also offers emergency care, with one reviewer describing reassuring, calm out-of-hours communication before being seen.

From the latest reviews, owners most often describe

• •dental work including a cat tooth extraction mentioned explicitly
• •unhurried consultations where the vet “clarified all the information”
• •careful handling for nervous pets (including sedation for a dog that won’t tolerate vaccinations) There is also a clear minority negative report alleging poor medical knowledge and an unwillingness to admit mistakes, which conflicts with many other reviews describing good outcomes and clear communication.

Services

Based on the clinic website summary and the latest reviews, services mentioned include

• •Preventive care: vaccinations, microchipping, nurse clinics
• •Surgery: neutering, general surgery
• •Dentistry: dentistry (with a tooth extraction specifically mentioned in a review)
• •Diagnostics
• •Pain management
• •Rehabilitation / physio-style support: rehabilitation, laser therapy / therapeutic laser, massage, Bowen therapy
• •Behaviour training
• •Complementary therapies: Reiki (as listed on the website)
• •Grooming: grooming is mentioned in a review (“groomed by Hannah upstairs”)
• •Emergency care: emergency care is stated as available on the website; one reviewer specifically references out-of-hours emergency communication being calm and reassuring (the website notes specialist/referral/out-of-hours consultations aren’t included in specific plans)

Species listed on the website: cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, reptiles, birds.

People

• •Hannah (groomer): named in a review as providing grooming (“beautifully groomed by Hannah”).
• •Reception team: one reviewer specifically contrasts the reception experience positively, describing receptionists as “lovely.”
• •Un-named vet seen for an emergency: described as not rushing the consultation and taking time to clarify information.
• •Clinical team handling anxious dogs: one owner describes a dog with severe vet anxiety requiring sedation for vaccinations, praising the team’s patience and sensitivity in keeping visits as calm as possible.

Reviews

Google rating: 4.7 stars from 353 reviews.

• •Clear communication in urgent situations: out-of-hours emergency contact described as calm and reassuring; owners mention being kept informed.
• •Time taken in consultations: one emergency visit review says they did not feel hurried and that information was clearly explained.
• •Specific procedures mentioned: a cat tooth extraction is explicitly thanked for, linked to relieving toothache.
• •Handling anxious pets: an owner describes sedation for vaccination due to severe vet anxiety, praising patient, gentle handling.
• •Conflicting experiences: one recent 1-star review alleges poor medical knowledge and a “money” focus, which conflicts with multiple 5-star accounts describing good care, support and successful treatment.