Robson & Prescott – Vets in Ashington
Clinic Overview
- Several reviewers describe the team as very good, professional, and caring towards both pets and owners. - One owner was especially impressed to get a first-time, last-minute appointment and said the consultation did not feel rushed. - Specific care examples include quick treatment and follow-up for an eye ulcer, improvement after treatment and diet advice, and supportive handling of difficult cases involving a kitten and a tortoise.
Robson & Prescott is a veterinary clinic in Ashington whose website says consultations are included as part of its Pet Health Club® Plus plan. The website also lists ISFM Cat Friendly Clinic accreditation. Reviews describe the practice seeing a broad mix of pets, including dogs, cats and kittens, hamsters, horses and a tortoise, with recent feedback praising caring treatment and quick access while also raising some concern about fees and upfront cost clarity.
Services
- •Consultations and ongoing care: The website says consultations are included within the Pet Health Club® Plus plan, and reviews mention first-time and last-minute appointments as well as follow-up after specialist input.
- •Cat-friendly and multi-species care: Reviews mention treatment for dogs, cats/kittens, hamsters, horses, and a tortoise, alongside the clinic’s website-listed ISFM Cat Friendly Clinic accreditation.
- •Medical treatment examples from reviews: These include care for a puppy’s eye ulcer with specialist involvement and follow-up, plus treatment for a dog with digestive and anal-end issues alongside food-change advice and take-home medication.
- •Small pet, reptile, and end-of-life care: Reviews describe hamster euthanasia, life-saving care for a tortoise, and vets attempting intensive support for a hand-reared kitten.
Pricing
No published pricing information is currently available for this clinic.
People
- •Sam: Praised in a review for helping save a tortoise named Betty, with the owner also thanking the practice for ongoing guidance.
- •Robson: Named in review-derived staff mentions, though no further detail is given.
- •Eye specialist: Praised for being brilliant from consultation through follow-up in a puppy eye-ulcer case.
- •Unnamed vet: Described in a hamster euthanasia review as empathetic, knowledgeable, and caring.
Reviews
Google reviews are 4.6/5 from 196 reviews. Recent feedback is mostly positive about care and professionalism, with pricing the main area of criticism.
- •Several reviewers describe the team as very good, professional, and caring towards both pets and owners.
- •One owner was especially impressed to get a first-time, last-minute appointment and said the consultation did not feel rushed.
- •Specific care examples include quick treatment and follow-up for an eye ulcer, improvement after treatment and diet advice, and supportive handling of difficult cases involving a kitten and a tortoise.
- •The clearest negative theme is cost and fee clarity: one reviewer felt £59 for a five-minute consultation was too much, while another praised the clinical care during a hamster euthanasia appointment but said the final £100 bill had not been fully explained in advance.
