Specialist Vets in Ashington

## Summary Moorview Vets appears to be part of the **My Family Vets** group (based on the clinic website/email domain). Reviews most often describe a friendly, welcoming team and vets who take time to **explain options in detail**, with several specific mentions of **puppy care** (first check-ups, vaccinations/jabs, and flea/tick/worming treatment). Practical experiences in reviews are mixed: some owners describe being accommodated for an **urgent/emergency** visit and feeling reassured by the vet, while others report **difficulty getting appointments** (including cancellations/rearrangements and days without a vet present). Price perceptions also conflict—some call it “reasonably priced,” while one recent reviewer felt the clinic was focused on charging. ## Services Services and situations explicitly mentioned in the latest reviews include: - **Puppy first check-ups** - **Vaccinations/jabs** (with the vet checking puppies were well before proceeding) - **Parasite prevention/treatment**: flea/tick treatment and worming - **Urgent/emergency consultation** (one owner attended due to an emergency and highlighted detailed explanations and reassurance) ## People No staff are named in the reviews available, but owners repeatedly mention: - A **female vet with brown hair** who “explained everything in great detail” during an emergency visit and helped the owner feel calmer. - A **young blonde vet** described as very accommodating and engaged, checking puppies’ wellbeing before giving vaccinations and offering advice. - A **receptionist** singled out (along with a vet) for making an anxious owner feel welcome when bringing in a new puppy. ## Reviews **Google rating: 4.7 stars from 121 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners describe a **welcoming reception** and feeling put at ease (including with nervous owners and young puppies). - Several reviews highlight **clear explanations and advice**, especially around puppy vaccinations and general puppy care. - There are also recurring operational concerns: **appointment access issues** (cancellations/rearrangements) and mention of **some days without a vet available**. - Pricing sentiment is **conflicted**: some reviewers say it’s “very reasonably priced,” while one recent reviewer felt “everything seems to be about… extracting every penny.”

## Summary Robson & Prescott is a veterinary clinic that promotes consultations being included as part of a **Pet Health Club® Plus plan** (as stated on its website). The website also lists **ISFM Cat Friendly Clinic** accreditation (Gold, Silver and Bronze status). From reviews, the practice is used for a wide mix of pets and cases, including **dogs**, **cats/kittens**, **hamsters**, **horses**, and a **tortoise**. Recent review details mention **last‑minute appointment availability**, **follow-up after a specialist consultation**, and a recurring concern from one reviewer about **fees not being fully explained in advance** (despite them describing the clinical care itself as empathetic). ## Services Based on the website summary and the written reviews available to us, services mentioned include: - **Consultations**, including via a **Pet Health Club® Plus plan** (website statement that consultations are included as part of the plan). - **Euthanasia** (hamster euthanasia described in a recent review). - **Eye care for ulcers**, including involvement of an **eye specialist** and **follow-up** after the consultation (review mentions an eye ulcer, specialist input, and follow up). - **Treatment for gastrointestinal and/or anal-end issues** (“both ends” sorted) plus **diet/food advice** and take-home treatment (review describes receiving treatment and food-change advice, with improvement within two days). - **Care for small mammals and reptiles**, including a **tortoise** case described as life-saving (review). - **Attempted intensive care/hand-rearing support** for a kitten (review describes vets trying their best, but the kitten died). ## Pricing - One reviewer reports being charged **£100 for hamster euthanasia**, and says they were not given full fee clarity before treatment. - Another reviewer describes a **“reasonably priced”** eye-ulcer treatment (no amount given). - One reviewer says their visit **“didn’t break the bank”** and felt cheaper than other vets they’d used previously (no amount given). ## People - **Sam**: Mentioned by name in one review as saving a pet tortoise’s life, with the owner describing ongoing guidance from the practice. - An **eye specialist** (not named): Praised for being “brilliant” from consultation through follow-up in a case involving a puppy’s eye ulcer. - A veterinarian (not named): In a hamster euthanasia appointment, the owner describes the vet as **extremely empathetic and knowledgeable**, while also criticising the **lack of upfront clarity on fees**. ## Reviews **4.6 stars from 194 reviews.** The written reviews we have include brief general praise alongside a small number of specific case stories and one repeated complaint about fee transparency. “Themes below are drawn from the latest written reviews available to us.” - **Quick access and not feeling rushed:** one owner describes getting a first-time, last-minute appointment and says the consult wasn’t rushed. - **Clear clinical impact described in some cases:** improvement after treatment and diet advice within two days (dog); specialist-led care and follow-up for an eye ulcer (puppy). - **Range of species treated:** owners mention dogs, kittens/cats, hamsters, horses, and a tortoise. - **Fee transparency concern (conflicting with otherwise positive care experience):** one reviewer describes good, empathetic care during euthanasia but says the final cost (£100) wasn’t fully explained beforehand and felt unexpectedly high.