Specialist Vets in Blyth

## Summary St Clair Veterinary Care is an independent practice that opened in July 2012 and moved into a custom-built facility in September 2018. The clinic advertises in-house imaging (digital radiography and ultrasonography), dental and surgical treatment, and laboratory work. Recent reviews suggest the vets can be strong on clinical care—examples include being seen straight away for an urgent guinea pig issue and a vet taking time to calm a nervous dog after an attack—but there’s a recurring, conflicting theme about the “front of house” experience (some owners describe reception as unwelcoming, abrupt, or inflexible). ## Services From the clinic website summary: - Consultations - Surgical treatment - Dental treatment - Digital radiography (X-rays) - Ultrasonography (ultrasound) - Laboratory work (in-house testing is implied by “laboratory work”) From recent reviews: - Urgent/same-day assessment is mentioned (a guinea pig was “seen straight away”) - Care following a dog attack is mentioned (check-up and handling of an anxious dog) - End-of-life care/euthanasia support is mentioned (compassionate support during euthanasia for a dog with lymphoma) ## People - **Rebecca (vet)**: Mentioned for patience and understanding with a dog that “is definitely not a lover of going to the vets,” and for actively calming him during a visit after an attack. - **Andy (vet)**: Mentioned in a case involving lymphoma and euthanasia; the owner describes compassionate communication and fast support (seen immediately and prescribed what was needed within the hour). - **Front-of-house/reception team (unnamed)**: Multiple recent reviews describe feeling like an inconvenience when calling or making enquiries, and describe the appointment process/handling of requests as inflexible. Other reviews contrast this with vets who seemed friendly. ## Reviews **Google rating: 4.7 stars from 308 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Several owners describe strong trust in the vets and repeat use over years, including multiple procedures and feeling listened to. - Handling of anxious/nervous pets is specifically praised (a vet taking time to calm a reluctant dog). - Compassion around serious illness and euthanasia is highlighted in detail (lymphoma case; staff described as gentle and supportive). - A recurring negative theme focuses on reception/front-of-house: reports of a cold or unwelcoming manner, feeling like an inconvenience, and perceived inflexibility in appointments/requests. - One review describes dissatisfaction with a small-pet case (guinea pig with suspected dental issue): treatment given without a successful full examination, concerns about lack of imaging initially, and frustration about unanswered email regarding costs.

## Summary Robson & Prescott is a small-animal veterinary practice whose website highlights **Cat Friendly Clinic accreditation (Gold, Silver and Bronze status)** and a **Pet Health Club® Plus plan that includes consultations**. In the latest reviews available, owners most often describe **clear explanations and time taken during appointments**, including **a double-length appointment arranged for a full exam at no extra cost**, and **supportive end-of-life care without rushing**. A minority of reviews raise concerns about **cost/value**, describing it as expensive. ## Services Based on the website summary, structured clinic data, and the latest written reviews, the practice is referenced as providing: - **Routine preventive care:** annual check-ups are specifically mentioned. - **Diagnosis and treatment of ongoing problems:** one review describes a long-standing seasonal skin itch that was finally diagnosed and treated after other vets hadn’t resolved it. - **Second opinions and full examinations:** a reviewer describes seeking a second opinion and being booked in promptly; the practice later arranged a **double appointment** so a clinician could do a full examination and provide an overall explanation of current and possible future issues (including costs). - **End-of-life care:** one review describes being given time to make decisions and say goodbye, without being rushed. - **Emergency cover:** access to an **emergency service** is mentioned in a long-term client review. - **Veterinary nurse training facility:** listed in the structured clinic data. ## People - **Briony** (role not stated): mentioned in an end-of-life appointment review for being gentle, straightforward, and for giving the owner time to decide and say goodbye without rushing. - **Reception team** (unnamed): one review highlights a receptionist who understood the owner’s frustration as a new owner and helped quickly arrange an appointment. - **Clinician/vet** (unnamed): described as providing a thorough exam and an “overall explanation” of current issues, future possibilities, and likely costs; another review credits “the first vet to diagnose and treat” a long-standing skin problem. ## Reviews **Google rating: 4.6 stars from 179 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Thoroughness and problem-solving:** examples include diagnosing a seasonal skin itch that other vets hadn’t resolved, and arranging extra appointment time for a more complete examination. - **Communication about what to expect (including costs):** one owner describes being given an upfront explanation of present and possible future health issues and costs. - **End-of-life support:** owners mention being given time and not being rushed when saying goodbye. - **Cost concerns appear in a minority of reviews:** one reviewer characterises the practice as expensive, contrasting with others who describe added time/examination arranged at no extra charge.