St Clair Veterinary Care

- Many owners describe a high level of trust in the vets, including long-term use of the practice and praise for pets being handled with care and patience. - Compassion around serious illness and euthanasia stands out strongly, with reviews mentioning thoughtful support on the day and gestures such as a sympathy card, paw prints, and memorial seeds. - The clinical team is often described as calm and reassuring, including with anxious pets and during difficult appointments.

St Clair Veterinary Care is an independent practice in Blyth that opened in July 2012 and moved into a custom-built facility in September 2018. The clinic offers consultations, surgery, dental treatment, in-house imaging including digital radiography and ultrasonography, and laboratory work. Recent feedback continues to point to strong clinical care and compassionate support, alongside a recurring mixed picture around the reception experience.

Services

•General consultations and follow-up care: The clinic’s core offering includes consultations, with recent reviews mentioning routine visits, check-ups after a dog attack, and ongoing care over several years.
•Surgery, dentistry and diagnostics: Website information lists surgical treatment, dental treatment, digital X-rays, ultrasound, and laboratory work.
•Urgent appointments: Recent feedback includes a guinea pig being seen straight away for a same-day problem.
•End-of-life support: Reviews describe compassionate euthanasia care, including sensitive support from the clinical team and thoughtful aftercare.
•Routine preventive care: Recent reviews also refer to vaccinations and injections for cats and dogs.

Pricing

No published pricing information is currently available for this clinic, although one recent reviewer described it as a bit cheaper than other vet practices.

People

•Rebecca (vet): Praised for patience and understanding with a nervous dog, and for helping calm him during a post-attack check-up.
•Andy (vet): Repeatedly praised for compassionate communication and support in serious illness and euthanasia cases.
•Nursing team: Recent reviews highlight kindness and compassion from nurses during end-of-life care.
•Reception/front-of-house team: Reviews remain mixed here, with some owners finding the approach cold, abrupt, or inflexible, while others describe staff more generally as nice and helpful.

Reviews

St Clair Veterinary Care has a 4.7-star Google rating from 309 reviews.

•Many owners describe a high level of trust in the vets, including long-term use of the practice and praise for pets being handled with care and patience.
•Compassion around serious illness and euthanasia stands out strongly, with reviews mentioning thoughtful support on the day and gestures such as a sympathy card, paw prints, and memorial seeds.
•The clinical team is often described as calm and reassuring, including with anxious pets and during difficult appointments.
•The main recurring criticism is the reception experience, with several reviewers describing an unwelcoming tone or inflexible handling of enquiries; there is also one serious complaint about a guinea pig case involving concerns over diagnosis, imaging, and communication about costs.

Reviews for St Clair Veterinary Care

Note: Showing the 10 most recent Google reviews out of 309 we track in total. Recent reviews may not be representative of overall sentiment.

Marian Brewis

4 weeks ago

They are very good vets ,i would,n again take my Cats anywhere else,Petal my youngest fur baby had her 3 injection 2 weeks ago and they were lovely with her.

Joy French

3 months ago

St Clair’s Vets are just amazing. Heartbroken having to put my lovely girl Willow of 16 years to sleep on the 12th January 2024 💔. Andy the vet was fantastic as always & the lovely nurse who showed nothing but compassion and kindness throughout. Received a lovely card this morning from St Clair’s with Willows paw prints 🐾 & some ‘forget me not’ seeds to plant in memory of her. Thank you so so much to all the lovely team at St Clair’s and for most importantly looking after Willow with such kindness 🫶 xx

Deanna Page

4 months ago

Great vet who seen my border collie but the front of house on reception makes me feel like I’m the biggest inconvenience everytime I ring. Even a huff down the phone. I will continue to give the practise a chance but this person alone is making me consider looking elsewhere.

Stephen Danielson

No fuss and abit cheaper than other vets practices

David Guy-Johnson

The best vets

Dave

Nice staff lots of parking

Iconoclast Dreamer

There's a oddly unwelcoming atmosphere here, each time I spoke with front of house it seemed lacking any warmth, as did the decor. Whilst making enquiries, I felt burdensome or like an inconvenience. On one occasion the two front of house staff were whispering to each other tensely and the general vibe was a bit cold and sterile. In contrast, two of the vets I observed seemed friendly and inviting. I found the appointment system and the handling of my requests quite inflexible, with a "take it or leave it" attitude. I have hidden disabilities and this approach definitely felt exclusionary; some would find this a barrier. I wouldn't willfully choose this vets again based on a lack of warmth and basic customer service skills. I infrequently use vets, but when I do, I have found others much more welcoming and inviting.

alison miller

6 months ago

I definitely chose the wrong vet. Noticed on the Sunday my guinea pig was doing something weird with her mouth and was struggling to eat. Took her to this vets on the Monday who were excellent at seeing me straight away, I can’t fault them for that. However, the vet couldn’t examine her properly, said she was strong and difficult, so couldn’t get a proper look down her throat. Gave me some antibiotics and some pain killers (usually for cats) for £68. As the days went by she was ok in herself and was trying to eat but not much so I started to syringe feed. I emailed on the Wednesday saying I think an X-ray should have been done not prescribing me antibiotics and pain killers that wouldnt treat a dental or abscess problem. What I got back was that it was a preventive measure in case there was any underlying infection but yet they didn’t really know the root cause! I emailed on the Thursday about costs so I could organise lending the money from family for an X-ray and surgery, but I got no reply. It’s now Monday and my guinea pig passed away overnight. I was hoping she was going to make it until this morning to get her back to different vets but unfortunately she’s given up. I think this could have been avoided had this vet made more of any effort to find out the root cause through an X-ray in the first instance. I wish I’d gone somewhere else now this could have been prevented.

jules ju

8 months ago

St Claire's vets have looked after three of our dogs all with yearly vaccines. Two are dead now and we have one still with us and we would like to keep. Please do your own research and realise booster vaccines do more harm than good. Most definitely get them vaccinated as a puppy but no more.

Chrissy Taylor

9 months ago

Took my boy to St Claire this morning for a check up after he had been attacked. He is definitely not a lover of going to the vets but we were seen by Rebecca and I can't praise her enough for her patience and understanding with my Cooper. She was great calming him.