Robson & Prescott

Robson & Prescott is a small-animal veterinary practice whose website highlights Cat Friendly Clinic accreditation (Gold, Silver and Bronze status) and a Pet Health Club® Plus plan that includes consultations. In the latest reviews available, owners most often describe clear explanations and time taken during appointments, including a double-length appointment arranged for a full exam at no extra cost, and supportive end-of-life care without rushing. A minority of reviews raise concerns about cost/value, describing it as expensive.

Services

Based on the website summary, structured clinic data, and the latest written reviews, the practice is referenced as providing

• •Routine preventive care: annual check-ups are specifically mentioned.
• •Diagnosis and treatment of ongoing problems: one review describes a long-standing seasonal skin itch that was finally diagnosed and treated after other vets hadn’t resolved it.
• •Second opinions and full examinations: a reviewer describes seeking a second opinion and being booked in promptly; the practice later arranged a double appointment so a clinician could do a full examination and provide an overall explanation of current and possible future issues (including costs).
• •End-of-life care: one review describes being given time to make decisions and say goodbye, without being rushed.
• •Emergency cover: access to an emergency service is mentioned in a long-term client review.
• •Veterinary nurse training facility: listed in the structured clinic data.

People

• •Briony (role not stated): mentioned in an end-of-life appointment review for being gentle, straightforward, and for giving the owner time to decide and say goodbye without rushing.
• •Reception team (unnamed): one review highlights a receptionist who understood the owner’s frustration as a new owner and helped quickly arrange an appointment.
• •Clinician/vet (unnamed): described as providing a thorough exam and an “overall explanation” of current issues, future possibilities, and likely costs; another review credits “the first vet to diagnose and treat” a long-standing skin problem.

Reviews

Google rating: 4.6 stars from 179 reviews.

• •Thoroughness and problem-solving: examples include diagnosing a seasonal skin itch that other vets hadn’t resolved, and arranging extra appointment time for a more complete examination.
• •Communication about what to expect (including costs): one owner describes being given an upfront explanation of present and possible future health issues and costs.
• •End-of-life support: owners mention being given time and not being rushed when saying goodbye.
• •Cost concerns appear in a minority of reviews: one reviewer characterises the practice as expensive, contrasting with others who describe added time/examination arranged at no extra charge.