Emergency Vets in Morpeth

## Summary Robson & Prescott is a small-animal veterinary practice with ISFM Cat Friendly Clinic accreditation (Gold, Silver and Bronze status listed) and a Pet Health Club®/Pet Health Club® Plus scheme mentioned on its website (including consultations as part of the Plus plan). Recent reviews describe practical, day-to-day strengths: being seen at short notice, appointments running on time, and thorough “Pet Health Club” review checks. Owners also mention support around procedures and difficult end-of-life visits, including a sympathy card with a paw print after a cat died. ## Services - **Routine consultations and health-plan reviews:** reviews mention a “Pet Health Club” 6‑month review with a thorough check of two dogs and time for questions. - **Surgery:** a “minor op” (castration) is specifically mentioned, with the owner reporting a quick recovery. - **Post-op recovery support:** one review describes being guided on what to expect before an operation and discussion of the benefits of “hydro” for recovery (described as making a noticeable difference). - **End-of-life care:** one owner describes help when bringing in a cat who had been fitting and had already passed, followed by a sympathy card and paw print. - **Emergency veterinary services:** listed in the clinic data as offering emergency care (24/7 or extended hours). - **Veterinary nurse training:** listed in the clinic data as a veterinary nurse training facility. - **Cat-focused standards:** the website summary lists **ISFM Cat Friendly Clinic** accreditation (Gold/Silver/Bronze status). ## People - **Rebecca Johnson:** named in a recent review as “absolutely amazing,” with the owner describing her as very capable and experienced. - **Bryony:** mentioned by a first-time pet owner as giving a “fantastic welcome,” with the review highlighting that staff still made time for people even when busy. ## Reviews **Google rating: 4.6 stars from 725 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Access and flow:** being seen at short notice, easy booking, and appointments happening on time. - **Handling and communication during visits:** vets described as welcoming and calm with energetic dogs; owners say questions were answered and checks were thorough. - **Surgery and recovery:** a castration is mentioned with a straightforward experience and quick recovery; another owner mentions clear guidance on what to expect before an operation and advice about “hydro” supporting recovery. - **Support in hard moments:** an owner describes compassionate handling after their cat died, including a sympathy card and paw print.

## Summary Alnorthumbria Vets is a mixed practice (small animals, equine and farm) that says it was established in 1897. The website also states they provide a 24-hour emergency service staffed by their usual team of vets, suggesting a continuity-of-care approach for urgent cases as well as routine work. From the latest reviews available to us, owners most often describe practical, pet-focused handling: a vet nurse introducing herself to a dog before treatment, staff taking time to listen, and support during stressful situations (including care for a poorly hen and help when someone brought in an injured young roe deer). ## Services - Mixed practice care for **small animals, equine and farm animals** (website). - **24-hour emergency service**, described as being staffed by the practice’s usual team of vets (website). - Reviews reference treatment and support for: - **Dogs** (treatment described as “second to none”; vet nurse interaction before treatment). - **A hen** (“poorly hen” cared for, with supportive communication). - **Wildlife presented by the public** (injured young roe deer brought in; the animal died on arrival, but the review notes the attempt to get help). ## People No individual staff names are mentioned in the information provided. What reviewers repeatedly highlight about the team: - **Reception team**: one review specifically mentions the receptionist as exceptionally kind during a dog’s visit. - **Vet nurse interaction**: a vet nurse “came to introduce herself to the dog” before treatment, which the owner singled out as a standout moment. - **Communication style**: owners mention staff who “listen” and are supportive when the owner is anxious (e.g., during care for a sick hen). ## Reviews **Google rating: 4.8 stars from 21 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Staff are frequently described as **helpful and confidence-inspiring**, with multiple reviewers saying they wouldn’t hesitate to bring pets there again. - Several reviews focus on **how the team treats both pet and owner in stressful moments** (support for a panicking owner with a sick hen; helping when an injured young roe deer was brought in). - Owners notice **small handling details** that reduce worry, such as a nurse introducing herself to a dog and making a fuss of pets.

## Summary Alnorthumbria Vets (Morpeth Equine) describes itself as a long-established mixed practice (founded 1897) treating small animals, equine and farm animals, with **24-hour emergency care** staffed by their **usual team of vets**. Recent reviews include detailed small-animal experiences such as **rapid appointments for a newly found lump (seen the next day)**, discussions of options including **biopsy vs comfort-focused care**, and **hospitalisation after surgery complications**. However, some owners report serious problems including a dispute about **what was recorded in clinical notes affecting an insurance claim**, and a complaint that a **puppy was vaccinated while unwell during an appointment led by a student nurse**. ## Services - **Mixed practice care** for **small animals, equine, and farm animals** (from the clinic website summary). - **24-hour emergency care**, stated to be staffed by their usual vet team (website summary). - Small-animal care mentioned in reviews: - Assessment of **lumps** and discussion of diagnostic/treatment choices (including whether to proceed with a biopsy). - **Pain management** and end-of-life decision support. - **Vaccination appointments** (one review describes a puppy vaccinated despite diarrhoea). - **Spay aftercare**, including treatment of an **infection** and **inpatient hospitalisation** for a couple of nights. - **Euthanasia** with follow-up communication about returning **ashes**. ## People - **Jo (Clinical Director)** is named in reviews. One long-term client (around 20 years) says Jo “instills confidence and calm.” - A **student nurse, Beth Stephenson**, is named in one negative review; the reviewer describes difficulty taking a puppy’s temperature and says no qualified vet examined the puppy before vaccination. - One reviewer who attended for a dog with a lump describes a **female vet** (not named) who took time to discuss symptoms/behaviour, **didn’t rush the consultation**, and **didn’t pressure** them toward an expensive biopsy, instead talking through options and quality-of-life considerations. ## Reviews **Google rating: 4.5 stars from 181 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Decision-making support in difficult cases:** owners describe being offered options around a dog’s lump, including choosing pain management and avoiding treatment felt unlikely to improve quality of life. - **Responsiveness:** one review describes being booked for an appointment **the next day** after finding a lump. - **Inpatient care after complications:** a spay-related infection led to **a couple of nights hospitalised**, with the owner praising the team’s care and response to recovery. - **End-of-life care and aftercare:** one owner mentions being given time during euthanasia and being **kept updated** about processes for receiving ashes. - **Concerns raised by some owners:** - A dispute about **clinical notes** (timeframe of a lump) said to have affected an **insurance payout**. - A complaint that a **puppy was vaccinated while unwell** during an appointment involving a student nurse, followed by the practice being described as “defensive and unhelpful.” - Another reviewer reports a perceived **lack of compassion** (without clinical detail).

## Summary Black Sheep Farm Health LLP is an independent, dedicated farm-animal veterinary practice and an independent member of XLVets. The website positions the team around proactive, preventative herd/flock work, and states you can contact a vet at any time. In the latest reviews available to us, owners most often mention practical advice and education, with multiple comments describing the team as knowledgeable and easy to deal with. ## Services - Farm-only veterinary practice (described as a “dedicated farm practice”). - Proactive, preventative farm-animal work (as described on the clinic website). - Emergency/out-of-hours: the website states they are “able to contact a vet at anytime.” ## Reviews **4.6 stars from 10 reviews.** Themes below are drawn from the latest written reviews available to us. - “Advice” and “education” are repeatedly mentioned (e.g., “loads of good advice,” “focus on care and education”). - Reviewers describe the vets as “very knowledgeable,” “friendly,” and “lovely people.” - One review explicitly says the practice “always put your interests first.”