Robson & Prescott – Vets in Morpeth
Clinic Overview
Robson & Prescott presents itself as a multi-branch veterinary practice and offers consultations via a Pet Health Club® Plus plan (website). Recent reviews heavily emphasise a cat-focused setup—including a “Cat Clinic” described as quiet, small, and structured so owners get a more relaxed, dedicated appointment slot for easily stressed cats. Beyond routine consults, owners also describe inpatient/hospital care with nurse update calls, and out-of-hours help with urgent non-clinical issues (checking a microchip database and contacting an owner).
Services
- •Cat-focused appointments / Cat Clinic: described as “nice and quiet” and designed to reduce stress for cats (reviews).
- •Support for complex/ongoing illness and quality-of-life planning: one owner describes the vet reviewing “latest research” with them and working collaboratively on maintaining quality of life (reviews).
- •Inpatient/hospital care: a puppy with “sickness and bloody diarrhoea” was “taken straight into their hospital” and stayed for two days, with progress updates by phone from nurses (reviews).
- •Out-of-hours support: an owner describes reaching an on-call receptionist out of hours who checked a microchip database and helped reunite a lost cat with the owner (reviews).
- •Treatment for serious injury: one reviewer reports the practice “saved my dog’s leg” (details not provided) (reviews).
People
- •“Cat” (vet): repeatedly praised for taking time to listen, discussing options, and reviewing research together with an owner managing a young cat’s serious condition; also described as gentle and supportive around the prospect of euthanasia/end-of-life care (reviews).
- •Nursing team: one owner reports receiving phone calls from nurses during a two-day hospital stay to explain how their puppy was doing (reviews).
- •Out-of-hours receptionist (unnamed): described as very helpful—took microchip details, checked the database, and contacted the owner to help reunite a cat (reviews).
Reviews
Google rating: 4.2 stars from 82 reviews. “”
- •Low-stress, cat-oriented environment is a recurring theme: “Cat Clinic,” “nice and quiet,” and “own little appointment slot” for stressed cats.
- •Communication during treatment: owners mention proactive updates (e.g., nurses calling during a hospital stay).
- •Helpfulness beyond the consult room: an out-of-hours call led to microchip details being checked and an owner being contacted to reunite a cat.
- •Mixed experiences: alongside detailed 5-star accounts, one reviewer reports a 1-star experience stating only “My experience with lady vet. Not good,” without further detail.
Animals Treated at Robson & Prescott
Animals We Treat
Companion Animals
Opening Hours – Robson & Prescott
Opening Hours
Hours
Reviews for Robson & Prescott
Note: Showing the 5 most recent Google reviews out of 82 we track in total. Recent reviews may not be representative of overall sentiment.
Jane Tubby
2 months ago
Staithes Lane Cat Clinic. Brilliant experience, so good for cats, nice and quiet. Brilliant vet and nurse.
Jane Tubby
a week ago
Staithes Lane Cat Clinic. Brilliant experience, so good for cats, nice and quiet. Brilliant vet and nurse.
Sara Young
3 weeks ago
I feel so deeply grateful for the care and support Cat has given to my beloved Maine Coon, Ezra. At only two years old, he sadly won’t have the long life I had always hoped to share with him. This has been an incredibly difficult reality to face, but Cat’s kindness, knowledge, and compassion have made such a difference. She has always taken the time to listen to my thoughts and suggestions, and has looked at the latest research with me to find the best ways to support Ezra’s quality of life. That openness and willingness to walk alongside me in this journey has brought both comfort and reassurance. I know that when the day comes to say a final goodbye to Ezra, Cat and her wonderful team will be there with the same gentle care and understanding that they have shown us throughout. For that, I am profoundly thankful.
Sara Young
3 months ago
I feel so deeply grateful for the care and support Cat has given to my beloved Maine Coon, Ezra. At only two years old, he sadly won’t have the long life I had always hoped to share with him. This has been an incredibly difficult reality to face, but Cat’s kindness, knowledge, and compassion have made such a difference. She has always taken the time to listen to my thoughts and suggestions, and has looked at the latest research with me to find the best ways to support Ezra’s quality of life. That openness and willingness to walk alongside me in this journey has brought both comfort and reassurance. I know that when the day comes to say a final goodbye to Ezra, Cat and her wonderful team will be there with the same gentle care and understanding that they have shown us throughout. For that, I am profoundly thankful.
Susan Wilson
7 months ago
My experience with lady vet. Not good
J S
8 months ago
Great place to take your cat if they are easily stressed. The practice is small, and you get your own little appointment slot to go into a relaxed atmosphere. The ladies who see to your cat are very knowledgeable, friendly, calm and patient. Highly recommended for any felines in your family
J S
11 months ago
Great place to take your cat if they are easily stressed. The practice is small, and you get your own little appointment slot to go into a relaxed atmosphere. The ladies who see to your cat are very knowledgeable, friendly, calm and patient. Highly recommended for any felines in your family
Peter Swan
a year ago
Always had great service. Saved my dogs leg.
Tanya Young
a year ago
I am a volunteer with a cat rescue charity and we had a call from a lady who had a potential lost/stray cat that had shown up in her garden. Unfortunately she couldn't bring the cat indoors due to having her own cat so purchased an outdoor hut for the cat. Luckily we have a scanner so we drove to the address and the 'stray' was chipped! We noted the details and the lady rang her vets in the hope they could check the details against the database. Unfortunately, the receptionist at this particular vets wouldn't even take the details. 😞 Thankfully, we rang Robson & Prescott out of hours at their Morpeth branch and spoke to a lovely young lady who was on call/receptionist (Sunday 14th Jan - evening), and she was so helpful. Took the details, checked with the database and contacted the owner who contacted us and was able to locate the cat who had wandered 2 streets away.
Jude Byers
2 years ago
My puppy was very poorly with sickness and bloody diahorea. It was weekend and she was taken straight into their hospital. Came home fit and well after 2 days. I got phone calls from the nurses to tell me how she was doing. All the staff were really lovely, supportive, caring and helpful when I was panicky. Thank you so much.
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