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Rowe Veterinary Group is part of IVC Evidensia and runs six practices, positioning itself as a first-opinion provider for dogs, cats, small furries, birds and exotic animals. The group also states that clients have access to a separately located 24-hour hospital and an MRI facility at another surgery. Recent feedback for the Yate branch is largely very positive, especially around friendly staff, a calm and well-organised visit experience, and clear explanations, though one reviewer described poor follow-up on test results and concerns about unexpected costs.
- •Recent reviewers describe a warm, welcoming experience, with several praising the friendliness of the staff. - Owners mention feeling listened to during consultations, and say vets talk through the available options clearly. - There is specific praise for the team’s kind and professional handling of a nervous “scared stray” cat.
- •Recent reviewers consistently describe a friendly, knowledgeable and efficient team, with several saying their pets feel safe and well cared for there. - Communication is a recurring strength: owners mention clear explanations, detailed treatment plans, helpful follow-up emails and appointments where they did not feel rushed. - Reviews cover a mix of routine care, investigations and surgery, including kitten vaccinations and microchipping, cyst work-up and removal, and ongoing investigation of an unwell cat’s symptoms.
- •Recent reviews describe a friendly, welcoming, and professional team, with first impressions at reception helping owners feel at ease. - Michael the vet is mentioned more than once for clear explanations, genuine care, and a calm manner that helped even a nervous dog settle well. - One owner highlighted the practice as spotless and modern, and several others commented on the overall high standard of service.
Chantry Vets is a VetPartners practice operating across five branches, supported by two veterinary hospitals with modern facilities and stated 24-hour care. The clinic is also listed as a veterinary nurse training facility and holds Gold Cat Friendly Clinic Status. Recent feedback is largely positive about caring staff, emergency help and compassionate end-of-life support, though a small number of reviewers raise concerns about costs and occasional administrative issues.
- •Recent reviewers consistently describe the team as friendly, professional, and welcoming, with both vets and reception staff leaving a positive impression. - Owners often mention easy appointment booking and being seen quickly, along with clear explanations of problems and treatments. - Pets are described as being handled gently and thoughtfully, with examples including good advice during a guinea pig health check and a cat being reassured with treats during the visit.
- •A strong recurring theme is the friendly, helpful manner of the team, with several recent reviewers describing staff as caring, compassionate, and reassuring. - Reviews give examples of clear communication and practical support, including taking time to explain a diabetic cat’s care plan and accommodating a client at the Portishead branch after an admin mix-up. - Owners mention care for dogs, cats, and rabbits, including one review about a rabbit gradually getting back to normal.
Frame and Swift Ltd is an independent mixed veterinary practice treating farm animals, horses, and small animals. The practice offers advanced facilities including in-house CT, keyhole surgery, laser surgery, hospitalisation, and dedicated equine facilities, and it states that on-call staff provide a full 24-hour out-of-hours service. Recent feedback is largely very positive about the vets, nurses, and overall care, with a smaller number of reviews reporting problems with reception and billing administration.
- •Recent feedback is very positive about the team’s kind, welcoming manner, with praise for both reception and clinical staff. - Owners often mention clear explanations and good communication, especially when pets need more involved treatment or when they are worried. - There are repeated examples of helpful urgent access, including emergency visits and same-day appointments for visitors to the area.
- •Friendly, approachable service: reception staff are repeatedly described as warm, welcoming and easy to talk to. - Clear communication and fair dealing: several owners mention costs being explained clearly, discussion of less expensive options where possible, and no pressure to add unnecessary extras. - Kind handling of pets: reviews praise the team’s patience with nervous animals, gentle examinations, and a good manner with both cats and dogs, including larger dogs.