Emergency Vets in Hartlepool

## Summary Clifton Lodge Veterinary Group is a long-established practice (the website says it has cared for pets since 1950) and offers 24/7 *digital* vet support via a partnership with VidiVet. In recent reviews, owners describe smooth day-to-day care such as anxious-dog handling (“gave her time”), repeat prescriptions/medication being ready to collect, and follow-up appointments being booked at the end of visits. One recent review raises serious concerns about an alleged misdiagnosis and pressure to euthanise, while another complains about high quoted costs for cat gingivitis treatment and a scan—suggesting experiences can vary depending on the case (and, per one reviewer, possibly the vet seen). ## Services - **General consultations and ongoing care**, including annual check-ups and vaccinations (yearly check-up and injections mentioned). - **Medication support**: repeat prescriptions and ordered medication prepared ready for collection after an appointment. - **Follow-up appointments**: owners mention follow-ups being booked during/after visits. - **Support for anxious pets**: one owner describes staff giving an anxious dog time and handling a “grumpy” dog patiently. - **Ear problem review** mentioned alongside a routine visit (suggesting management of common issues). - **24/7 digital vet support** through **VidiVet** (stated on the clinic website). - **Veterinary Nurse Training facility** (listed in the provided clinic data). ## Pricing - A reviewer reports being told **£1,000** for a cat’s **gingivitis treatment** and **£300** for a **scan** (reported as a complaint; no other pricing is provided). ## People - **Danny (vet)**: mentioned by name in a review during a visit for check-up, injections, repeat prescription and an ear issue; described as pleasant, knowledgeable, and respectful, with “nothing too much trouble.” - **Reception team**: multiple reviews mention reception positively—helpful at booking follow-ups and described as friendly. - **General team behaviour noted in reviews**: taking time with an anxious dog, having medication ready at the end of the visit, and keeping facilities “spotlessly clean” (as observed by a reviewer). ## Reviews **Google rating: 4.4 stars from 277 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Efficient routine visits**: check-ups, injections, repeat prescriptions, and problem reviews handled in one appointment; follow-ups booked promptly. - **Handling nervous/anxious dogs**: owners mention staff giving their dog time and managing difficult moods. - **Front-desk organisation**: medication being ready to collect and reception arranging next appointments. - **Cleanliness and facilities**: one reviewer specifically notes the practice was “spotlessly clean.” - **Serious negative outliers**: one recent review alleges a major diagnostic error and pressure to euthanise; another complains about high quoted costs for gingivitis treatment and a scan, and says “some of the vets there seem better than others.”