Specialist Vets in Hartlepool

## Summary Bridge Veterinary Group is a small-animal practice established in 1986 and part of the CVS Group (per its website). The website lists a broad “general practice” set-up (consultations, surgery, diagnostics, dentistry, nurse clinics), with out-of-hours emergencies directed to MiNightVet. From the latest reviews available to us, owners often describe clear explanations and being kept informed (including during diagnostic work such as X‑rays). There are also serious complaints from a small number of reviewers about communication and monitoring in complex cases—specifically around chronic kidney disease blood results not being discussed and concerns after major surgery (including a stated £3,000 estimate for an intestinal operation). Concrete specifics mentioned: - Staff phoning owners when a procedure was over (post‑op update). - X‑rays carried out with owners saying they were informed about the issue and “next steps.” - Payment plan arranged for an emergency appointment when the owner said other clinics required immediate payment. - A veterinary nurse (Dawn) praised for thorough examinations and handling nervous cats calmly. ## Services Services listed on the clinic’s website include: - Consultations (including six‑month health checks) - Vaccinations - Neutering - Surgery - Dentistry - Diagnostics - Microchipping - Parasite control - Nurse consultations (including blood pressure checks) - Grooming/nail clipping - Anal sac expression - Pet travel documentation (GB) - Home visits - Emergencies: during normal hours via the practice; after hours/weekends via MiNightVet (as stated on the website) Services referenced in reviews include: - X‑rays - Pre‑surgical bloodwork - Spay procedure (with post‑op phone call) - Ultrasound scan (mentioned as being done elsewhere as part of a case described by a reviewer) Also noted in structured clinic data: the practice is a **Veterinary Nurse Training** facility. ## Pricing - One reviewer reports being quoted **£3,000** for an operation to remove an intestinal mass. ## People - **Dawn (veterinary nurse)** is specifically named and praised for being calm and patient with two nervous cats, giving advice the owner found helpful, and being “extremely thorough” with examinations. - Multiple reviews describe vets/reception staff explaining things clearly and answering questions (e.g., first puppy visit; discussing “next steps” after X‑rays; pre‑op/post‑op communication including a call when a procedure finished). - Reviews conflict on communication quality in more complex situations: one reviewer describes attentive inpatient care but “inconsistencies in communication” between team members during a critical hospitalisation. ## Reviews **4.2 stars from 247 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear explanations and time spent answering questions (notably at first puppy visits and when discussing diagnostic findings/next steps). - Good communication around some procedures (including a post‑op call to confirm a procedure was over). - Handling anxious pets: one owner highlights a nurse being calm and patient with nervous cats. - Emergency access and flexibility on payment: one reviewer says the clinic offered an appointment and arranged a payment plan when they couldn’t pay upfront. - Serious negative experiences also appear: concerns about monitoring and sharing blood results in a chronic kidney disease case, and a separate complaint about post‑surgical risks/aftercare and the way a complaint was handled.