Clifton Lodge Veterinary Group

- Recent feedback is mostly very positive, with repeated praise for friendly, professional staff and a caring approach from reception through to the vets and nurses. - Owners mention good experiences with routine care such as boosters, puppy registration, and general appointments, as well as surgical treatment with a smooth recovery. - A recurring theme is the team’s gentle handling of anxious dogs, with pets being given time and reassurance during visits; one reviewer also highlighted spotlessly clean facilities.

Clifton Lodge Veterinary Group is a Hartlepool practice that is part of VetPartners. It offers routine veterinary care, follow-up support, medication collection, and 24/7 digital vet support through VidiVet, and it is also listed as a Veterinary Nurse Training facility. Recent feedback is largely very positive, with owners highlighting kind handling, clear communication, and smooth care from routine boosters to surgery.

Services

•Routine consultations and preventive care including annual check-ups, vaccinations, and boosters.
•Ongoing treatment and follow-up support such as repeat prescriptions, medication prepared for collection after appointments, and follow-up visits booked at the practice.
•Surgical care: recent reviews mention a dog having an operation with a smooth recovery and good post-operative outcome.
•Support for nervous or difficult pets: several owners describe staff being gentle, patient, and giving anxious or “grumpy” dogs time during appointments.
•Common medical issues and reviews: an ear problem review has been mentioned alongside routine care, suggesting treatment for everyday health concerns as well as preventive visits.
•New pet support: reviews mention help with puppy registration.
•Additional support and training: the practice offers 24/7 digital vet support through VidiVet and is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Danny (vet): named positively by a client, who described him as pleasant, knowledgeable, respectful, and willing to help with a check-up, injections, repeat prescription, and an ear concern.
•Reception team: frequently praised for being friendly, helpful, and organised, including arranging follow-up appointments and helping with bookings and medication collection.
•Nurses: mentioned warmly in recent reviews for being kind and helpful.
•An unnamed female vet was praised in a recent booster appointment for being attentive, gentle, and clear in answering concerns.

Reviews

Clifton Lodge Veterinary Group has a 4.4/5 Google rating from 283 reviews.

•Recent feedback is mostly very positive, with repeated praise for friendly, professional staff and a caring approach from reception through to the vets and nurses.
•Owners mention good experiences with routine care such as boosters, puppy registration, and general appointments, as well as surgical treatment with a smooth recovery.
•A recurring theme is the team’s gentle handling of anxious dogs, with pets being given time and reassurance during visits; one reviewer also highlighted spotlessly clean facilities.
•There is a serious negative outlier, repeated by the same reviewer, alleging diagnostic errors and pressure around euthanasia; aside from that complaint, recent reviews are overwhelmingly favourable.

Reviews for Clifton Lodge Veterinary Group

Note: Showing the 10 most recent Google reviews out of 283 we track in total. Recent reviews may not be representative of overall sentiment.

dan bateman

1 month ago

My dog came here for an operation, and I’m very grateful for the excellent care he received. The surgery went smoothly, his incision has healed perfectly, and he is now back to being his happy and energetic self. The staff were professional, polite, and very knowledgeable, which gave me great confidence that he was in safe and capable hands throughout the process. I truly appreciate the care and attention the team provided and would highly recommend this practice to anyone looking for a veterinary team they can trust with their pet’s care. 🐾

Glen Kilby

Anne Hughes

reception staff always lovely and happy to help, nurses are the same however today was with a female vet and she was so attentive to Noah, kind gentle, answered concerns, explained well. it was booster day. She was talking to Noah all the time to make the process easier for him. Ive used other vets in the town previously but they dont come close to this practice

Richard Gales

Been using Clifton Lodge for years now, always friendly, helpful and knowledgeable, our Golden Retriever Willow doesn't like visiting the vets but they are always gentle with her , couldn't recommend them enough

Kaplun Gleb

Severe Diagnostic Errors and Unnecessary Pressure for Euthanasia. I am writing this to warn other pet owners to be extremely cautious. My experience with this clinic has been deeply distressing due to what I believe was a major diagnostic oversight and premature pressure to end my dog's life. Diagnostic Failure: My dog was diagnosed here with "end-stage liver failure." However, after seeking further advice, it became clear that his blood protein levels were perfectly normal—something that is medically inconsistent with a failing liver. Because of this incorrect focus, we spent weeks on expensive "liver" diets and supplements while his actual underlying condition was ignored. Premature Euthanasia Pressure: I was told my dog would not survive the night and was pressured to euthanize him immediately. I refused. The very next morning, he woke up with a full appetite, a great mood, and wanted to play. Their "imminent death" prognosis was completely wrong, and if I had listened, I would have lost my best friend for no reason. Lack of Transparency: When I raised concerns about these contradictions and requested specific heart-support medications that are standard for his symptoms, the clinic refused to cooperate without demanding further expensive tests to cover their previous mistakes. They also refused to provide details on the specific qualifications of the attending vet when asked. If your pet has a complex condition, please get a second opinion. This clinic’s "tunnel vision" and fatalistic advice nearly cost my dog his life.

3 months ago

Rosalind Francis

4 months ago

The vet was bril all so staff.thank you all

Angela Chapman

5 months ago

My dog is very anxious but the staff really gave her time and looked after her. I had ordered medication that was ready for us as we left and her next appointment booked Really lovely even though my dog was grumpy!

Chris Bird

As always very professional great service would definitely recommend

Junemary Potter

6 months ago

from the receptionist to the vet cant fault them ten stars from me