Clifton Lodge Veterinary Group – Vets in Hartlepool
Clinic Overview
Clifton Lodge Veterinary Group is a long-established practice (the website says it has cared for pets since 1950) and offers 24/7 digital vet support via a partnership with VidiVet. In recent reviews, owners describe smooth day-to-day care such as anxious-dog handling (“gave her time”), repeat prescriptions/medication being ready to collect, and follow-up appointments being booked at the end of visits. One recent review raises serious concerns about an alleged misdiagnosis and pressure to euthanise, while another complains about high quoted costs for cat gingivitis treatment and a scan—suggesting experiences can vary depending on the case (and, per one reviewer, possibly the vet seen).
Services
- •General consultations and ongoing care, including annual check-ups and vaccinations (yearly check-up and injections mentioned).
- •Medication support: repeat prescriptions and ordered medication prepared ready for collection after an appointment.
- •Follow-up appointments: owners mention follow-ups being booked during/after visits.
- •Support for anxious pets: one owner describes staff giving an anxious dog time and handling a “grumpy” dog patiently.
- •Ear problem review mentioned alongside a routine visit (suggesting management of common issues).
- •24/7 digital vet support through VidiVet (stated on the clinic website).
- •Veterinary Nurse Training facility (listed in the provided clinic data).
Pricing
- •A reviewer reports being told £1,000 for a cat’s gingivitis treatment and £300 for a scan (reported as a complaint; no other pricing is provided).
People
- •Danny (vet): mentioned by name in a review during a visit for check-up, injections, repeat prescription and an ear issue; described as pleasant, knowledgeable, and respectful, with “nothing too much trouble.”
- •Reception team: multiple reviews mention reception positively—helpful at booking follow-ups and described as friendly.
- •General team behaviour noted in reviews: taking time with an anxious dog, having medication ready at the end of the visit, and keeping facilities “spotlessly clean” (as observed by a reviewer).
Reviews
Google rating: 4.4 stars from 277 reviews. “”
- •Efficient routine visits: check-ups, injections, repeat prescriptions, and problem reviews handled in one appointment; follow-ups booked promptly.
- •Handling nervous/anxious dogs: owners mention staff giving their dog time and managing difficult moods.
- •Front-desk organisation: medication being ready to collect and reception arranging next appointments.
- •Cleanliness and facilities: one reviewer specifically notes the practice was “spotlessly clean.”
- •Serious negative outliers: one recent review alleges a major diagnostic error and pressure to euthanise; another complains about high quoted costs for gingivitis treatment and a scan, and says “some of the vets there seem better than others.”
Special Services
Animals Treated at Clifton Lodge Veterinary Group
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Clifton Lodge Veterinary Group
Opening Hours
Hours
Reviews for Clifton Lodge Veterinary Group
Note: Showing the 5 most recent Google reviews out of 277 we track in total. Recent reviews may not be representative of overall sentiment.
Kaplun Gleb
3 weeks ago
Severe Diagnostic Errors and Unnecessary Pressure for Euthanasia. I am writing this to warn other pet owners to be extremely cautious. My experience with this clinic has been deeply distressing due to what I believe was a major diagnostic oversight and premature pressure to end my dog's life. Diagnostic Failure: My dog was diagnosed here with "end-stage liver failure." However, after seeking further advice, it became clear that his blood protein levels were perfectly normal—something that is medically inconsistent with a failing liver. Because of this incorrect focus, we spent weeks on expensive "liver" diets and supplements while his actual underlying condition was ignored. Premature Euthanasia Pressure: I was told my dog would not survive the night and was pressured to euthanize him immediately. I refused. The very next morning, he woke up with a full appetite, a great mood, and wanted to play. Their "imminent death" prognosis was completely wrong, and if I had listened, I would have lost my best friend for no reason. Lack of Transparency: When I raised concerns about these contradictions and requested specific heart-support medications that are standard for his symptoms, the clinic refused to cooperate without demanding further expensive tests to cover their previous mistakes. They also refused to provide details on the specific qualifications of the attending vet when asked. If your pet has a complex condition, please get a second opinion. This clinic’s "tunnel vision" and fatalistic advice nearly cost my dog his life.
Rosalind Francis
a month ago
The vet was bril all so staff.thank you all
Angela Chapman
2 months ago
My dog is very anxious but the staff really gave her time and looked after her. I had ordered medication that was ready for us as we left and her next appointment booked Really lovely even though my dog was grumpy!
Chris Bird
2 months ago
As always very professional great service would definitely recommend
Junemary Potter
2 months ago
from the receptionist to the vet cant fault them ten stars from me
Pauline Winter
a month ago
I’ve always had excellent service from all of the staff at Clifton Lodge. They have treated my dogs with care and compassion
Graham Laidlaw
2 months ago
We have always taken our dogs to Clifton Lodge so when we got our new puppy it was a no brainer to go back. Facilities are spotlessly clean and all the staff are friendly and helpful.
david doyle
3 months ago
Great service provided from staff. Very helpful with puppy registration and a very friendly and caring approach. So glad we chose here rather than other practices in our area
Anthony Borgniet
5 months ago
Tried to rip my Mother off. Told her she needs to start saving up because it’ll cost her £1000 for a treatment for her cat’s Gingivitis! And £300 for a scan. Some of the vets there seem better than others though.
Julie Ratcliffe
6 months ago
Took my dog for his yearly check up, injections, represcription and a review of an ear problem. We saw Danny the vet and nothing was too much trouble. He was very pleasant and knowledgeable and treated us both with respect. Booked a follow up for May with the lovely staff in reception too. Always a pleasure to visit here.
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